The Future of Consumer Finance

Marketforce and the IEA’s 8th Annual Conference: Adapting to changing consumer behaviour: lending and debt management strategies for a new era

28th September 2011, Le Méridien Piccadilly, London

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Speakers include:

Tim Lewis

SVP Head of Consumer Credit, Visa Europe

Biography

Tim Lewis was appointed Senior Vice President for Consumer Credit in Visa Europe in November 2009. He is responsible for developing Visa Europe’s centre of excellence for credit cards and for ensuring the credit product range meets the needs of members and consumers.

Tim has a wealth of experience gained in a successful career spanning 25 years in the card payments industry. Most recently, Tim has been working as the Interim Commercial Director at Barclaycard. Tim’s experience includes four years at Citigroup and nine years at The Royal Bank of Scotland, as well as roles at Barclaycard, American Express, First Direct and Chase.

While at Citigroup Tim gained valuable European experience in his roles as Director, Nordic Cards and Director, Central Europe, Russia and Germany Cards.

Derik Farrar

Head of Retail Assets, Western Europe Retail Banking, Barclays

Diana Robino

Global Propositions Head, MasterCard International Markets

Alan Brener

Director, Regulatory Risk Strategy, Santander

Biography

Following his law degree at University College, London, Alan was called to the Bar in 1978 and qualified as a Chartered Accountant with what is now KPMG in 1982. He worked for the Department of Trade and Industry covering, among other things, privatisations.

From 1990 Alan worked in financial services regulation and in 1996 he was appointed Director of Retail Compliance at Nat West Bank and subsequently Royal Bank of Scotland. Alan joined Abbey as Director of Compliance for all the Abbey business at the start of 2006 and is now Director of Regulatory Risk Strategy.

Christopher Keane

Head of Consumer Lending, Barclays

Anthony Thomson

Chairman, Metro Bank

Biography

Anthony Thomson is Chairman and Co-Founder of Metro Bank, Chairman of the Financial Services Forum and a non-executive director of teamspirit.

Metro Bank plc, when it launched in 2010, was the first new 'High Street bank' in the UK for over 100 years. It offers unparalleled levels of customer service and convenience, open seven days a week, from 8am to 8pm. Anthony is co-founder with Vernon Hill, founder and former CEO of Commerce Bank, America's 18th largest bank.

The Financial Services Forum is an independent member-based community for over 300 senior executives with an interest in financial services marketing. The FS Forum exists to help members improve their marketing effectiveness on the basis that good marketing is good for the consumer. Anthony founded the FS Forum in July 2000.

Teamspirit is the UK's leading FS integrated marketing company, part of Chime plc. Anthony joined the board in 2007.

In 1987, he co-founded City Financial Marketing, and - as Group CEO - led it to become the largest specialist FS communications group in Europe. In 1997 he sold the group to Publicis (the world's 4th largest agency group) and took a well-deserved year off, before founding the Financial Services Forum.

From 1983 – 1987 he held various roles with Sun Life of Canada, ultimately as Sales and Marketing Director.

He has held other non-executive roles including Century Life (a Life Assurance group) and Jardine Arber (an actuarial consultancy).

View all speakers

Conference overview:

Restricted access to funding, an uncertain economic environment, and the increasing number of borrowers defaulting on loans – these are some of the current challenges forcing industry leaders to make important strategic decisions about where to focus resources. This leading industry event comes at a time of great regulatory change and is a unique opportunity for business leaders to discuss how to optimise lending and debt management policies within the new framework. For the eighth time, The Future of Consumer Finance will bring together senior representatives to share ideas and discuss the major strategic issues affecting consumer finance.

Key topics to be addressed at The Future of Consumer Finance 2011:

How can lenders maximise profits and reduce their exposure to risk?
How do products need to change to reflect changing consumer attitudes?
How are credit risk and debt management strategies changing in response to the economic environment?
What does the future hold for regulation?
What is the outlook for the UK economy and how will it affect the operating environment?
What strategies can lenders use to restore consumer confidence and develop new customer relationships?

View The Future of Consumer Finance Conference Agenda