Tuesday 29 May 2012, Hilton Tower Bridge, London
Smart Metering Update
09.00
Welcome address
David Saunders
Managing Director, Marketforce
Biography
David Saunders is Managing Director of Marketforce Business Media, which he founded (as Marketforce Communications) in 1987.
Amongst his roles at Marketforce he acts as editorial director of conferences in markets subject to economic regulation, including energy and utilities, broadcasting and postal services. He has led the development of Marketforce conferences in the postal services market in Europe and the UK for the last thirteen years.
He also leads Marketforce's public relations and communications service in the business to business market.
David Saunders is a graduate in law from the University of Durham and a barrister.
For 25 years he was a Royal Naval Reserve officer, becoming the most junior Commanding Officer in the Royal Navy at the age of 27. He subsequently commanded 6 HM Ships and acted as Minewarfare adviser to the UK Permanent Joint Headquarters.
09.05
Introduction from the Adam Smith Institute
09.10
Chair’s opening remarks
Richard Postance
Partner, Ernst & Young
Biography
Richard Postance is a leading partner in Ernst & Young’s Power & Utilities performance improvement practice and leads Ernst & Young’s response to Smart Metering and Grids. He draws on his engineering and technology background to provide strategy and transformation consulting for the energy retail, telecommunications and public sectors. Richard’s recent experience includes transforming the customer service and field operations for leading utilities including designing energy services propositions and customer engagement plans in response to a Smart Meter roll out.
09.15
Keynote Opening Address: Successfully delivering the rollout of Smart Meters in GB; an update on the Smart Metering Implementation Programme (SMIP)
Rob Turner
Programme Director, Smart Metering Implementation, DECC
Biography
Rob Turner is currently Director in charge of the Smart Meter Programme for GB at the Department of Energy and Climate Change (DECC). Rob has worked in government for the past 10 years delivering major change programmes such as Payment Modernisation and Central Payment System. He was also the IT Director for Corporate Services at the Department for Work and Pensions.
Before joining government Rob worked extensively in the private sector as a consultant programme director in banking, retail and utilities successfully delivering many large and complex change programmes.
An accountant by profession Rob has also worked in the oil industry as well as manufacturing.
Session One: De-risking the smart metering implementation programme – a best practice session
09.40
Insights into smart implementation details
The speakers will each give a 10 minute introduction. They will share their experiences during the Foundation stage discussing some of the challenges they have faced.
Steve James
Commercial & Regulation Manager, E.ON
Biography
Steve has over 35 years experience in the energy industry. He has held a range of senior management positions in Retail, Distribution and Energy Services. These included taking East Midlands Electricity into domestic gas supply, acting as business lead for the introduction of retail competition for electricity (1998 Programme) also acting for East Midlands Electricity and as the commercial lead in the integration of TXU into E.ON. Steve has been involved in metering for a number of years both as a buyer and provider of services and more recently developed a gas metering capability for E.ON's metering business. He has been heavily focused on smart metering development for the past 5 years and represents E.ON on ERA Smart Metering Steering Group and sits on Ofgem's Technical and Data Communications expert panels. Steve is married with 2 children.
David Ross Scott
Smart Industry Liaison Manager, Scottish Power
Steve Briggs
Head of Industry Codes and Metering Regulation, British Gas
Biography
Steve is Head of Industry and Smart Metering Regulation for British Gas. He is responsible for British Gas' external Smart Metering engagement, the oversight of all retail industry arrangements relating to customer switching, energy balancing, data and metering regulation. Steve has over 25 years energy industry experience spanning a number of key senior operational, commercial and customer service roles. He was at the heart of the introduction of electricity supply competition and the development of metering competition and so has been close to some of the biggest industry transformation programmes witnessing at first hand some of the challenges and opportunities that come with these.
Steve has been heavily involved in the full life cycle of smart metering policy development of the past 7 years and is an active member of many key smart metering groups including, the DECC Overall Design Advisory Group, Consumer Engagement and Rollout Group, and the ERA Smart Metering Steering Group.
10.10
Peer to peer discussion details
The delegates will consider the issues that have been raised by the experts. Each table will aim to identify the three main risks to the success of the smart metering implementation programme and will suggest a corresponding strategy to manage each risk. The delegates will feed their thoughts back to the expert panel for questioning and comment. There are some suggested topics for discussion below:
- Is the SMIP being effectively managed to keep it to time and schedule?
- What are the challenges involved with keeping the costs of smart metering under control?
- What degree of engagement is necessary for consumers to benefit from smart metering?
- What needs to be done to ensure the Foundation stage links well to mass roll-out?
- Interim and long-term: where do the risks lie for commercial interoperability?
- From security to governance: what are the risks for the DCC and service providers?
10.45
'Smart Controls'
Chris Lewis
Partner, Advisory, Ernst & Young
Session Two: Smart meters and beyond – empowering intelligent energy consumers
11.40
From early foundations to the future: creating a smart consumer details
- In and through the door: what engagement is required for installation day?
- Lessons after day 1: what are the next steps to take customers on a smart journey?
- The DECC consumer engagement strategy: getting the role of industry right
- Smart meters and the green deal: linking to other programmes to increase consumer benefits
Neil Pennington
Head of Smart Implementation, RWE npower
Biography
Neil has a career spanning 20 years in the Energy and Utility Sector, 12 of which have been in senior leadership roles. He has worked in engineering, operations, business development, marketing and strategy, as well as delivering significant business change projects.
Neil joined British Gas in 1990 and worked within Distribution Engineering. In 1996, working for Transco (now National Grid) Neil delivered "Section M" (Daily and Non-Daily Metering) of the Network Code and followed this with delivery of the introduction of Meter Reading Competition within the UK Gas Market. His association with metering continued as he ran the commercialisation of Transco's meter reading service to Accuread. In 1998, as Head of Marketing he was responsible for launching Affordable Warmth (through the pilot in Leeds), microgeneration (DCHP) and was Deputy Chairman of the CHPA.
In 2000 he joined PwC Consulting, working on Energy projects and business development in the UK, Ireland and the Czech Republic. In 2002 he led the project to help United Utilities win the bid for the c £200m British Gas Commercial Multi-Utility Meter Operation Contract; he also advised investors during their due diligence and creation of "Meterfit".
In 2003 he joined United Utilities as Business Development Director for "Networks" Ltd, the Connections, Metering and Energy Services Business. As well as Business Development he had P&L responsibility for Energy Services, which included remote metering and energy profiling for Industrial and Commercial Customers.
Following a period as Head of Energy and Utilities for Whitehead Mann, he joined npower in June of this year as Head of Smart Implementation.
A Chartered Mechanical Engineer, Neil has a PhD in Electrical Engineering and an MBA from the London Business School.
12.00
From Foundation to the Green Deal: Theory to Practice details
- Delivering Foundation – what has the industry achieved so far?
- How to build a cost effective, competitive, confident market
- Foundation as a Grid enabler
- A Smarter Green Deal
- The next 18 months…
Steve Cunningham
Chief Executive Officer, Landis & Gyr
Biography
Steve Cunningham joined Landis+Gyr as CEO, UK and Ireland on 1st March 2009. Steve had previously spent 18 years in the IT industry, most recently at Nortel where he was General Manager of the business's Global Account Team supporting BT. Steve's appointment was a reflection of the increasing importance of the emerging European smart metering industry, with countries across the region looking to roll-out ambitious metering programmes in order to reach the EU's 2020 targets. His experience in large scale public sector and network provider managed service programmes will be invaluable in developing Landis+Gyr's business, both in the critical UK market and more widely in the EMEA region as a whole.
12.20
Lessons from the Digital Switchover – intelligent engagement to support major change details
Digital UK is the independent, not-for-profit organisation leading the process of digital TV switchover. By Q4 2012, the digital switchover is scheduled to be complete. Beth Thoren will share some of her insights into the programme’s consumer engagement strategy discussing, in particular, how the programme has worked to reach the full range of consumers in UK.
Beth Thoren
Director of Communications, Digital UK
Biography
Beth is the Director of Communications at Digital UK, the organisation leading the UK's switch to digital TV.
Beth helped set up Digital UK in 2005. She secured the £200 million budget, put in place the call centre, web, retail and road show customer support programmes and developed the successful communications campaign with the friendly robot.
Beth grew up in Tokyo and did her first degree in engineering, followed by an MBA from Harvard Business School. She started as a strategy consultant and from there moved to consumer marketing with Mars Confectionery and to senior roles in broadcasting - most recently, Head of Digital Marketing at the BBC.
12.55
Understanding the changing consumer behaviour and designing future-proof platforms for Smart Energy Consumers details
- Loyalty, gaming, community, aggregate buying and ubiquity: how is consumer behaviour changing?
- The impact of energy services: how is the utilities energy value chain evolving?
- From managing smart meters to creating smart cities: what are the new roles for utilities?
- How can platforms be effectively future proofed to prepare for these changes?
Dushyant Singh
Senior Consultant - Smart Metering, Tata Consultancy Services
13.20
Lunch hosted by Ernst & Young
Session Three: The DCC and service providers – getting the communications right
14.35
Planning for both the interim and long-term: lessons learnt from big data transformations
Will Siddall
Advanced Analytics Leader, Energy & Utilities, IBM Global Business Services
Biography
Will Siddall leads IBM’s advanced analytics and optimisation work in the UK utilities industry, encompassing water, electricity and gas. He has helped numerous utility companies use data to solve complex business problems and transform their organisations in areas such as energy trading and risk management, market simulation, energy pricing, and generation emission forecasting.
For the past two years Will has been working on the smart metering programmes of several UK energy retailers. His work has included performing complex analysis on trial meter data, meter deployment modelling, and smart meter strategy and business case definition.
14.55
DCC architecture: balancing standards and market evolution to ensure longevity
Jon Parr
Managing Director, EMEA, Trilliant
Biography
As the EMEA Managing Director, Jon Parr is responsible for the expansion of Trilliant's business in Europe, Middle East, India and Africa. As an energy technology veteran, Jon has been driving technology sales for more than 20 years in the global power & utility industries. Jon joined Trilliant from Sensus Metering Systems, where he assumed leadership roles in various international sales, business development and project management initiatives. This included successful growth of its businesses across Northern Europe. Earlier in his career, Jon led sales and account management activities at Druck and Schlumberger.
15.15
Lessons from a global study - Energy efficiency from smart metering: the role of interoperability
Dr Howard Porter
Chief Executive Officer, BEAMA
Session Four: Regulation and finance – exploring the challenges and opportunities
16.10
Shaping a smarter market: what regulatory challenges have been presented by smart metering?
Philippa Pickford
Head of Smart Metering, Ofgem
16.30
Financing smart meters: effectively understanding and managing the risks
Duncan Southgate
Business Development, Smart Metering, Siemens Metering Services
Biography
Duncan leads the Business Development activity of Siemens Metering Services in the area of Smart Metering for the UK. This covers the value chain from Smart Meter Provision and Asset Management, Deployment, Foundation Data and Communications, Meter Data Management and Data Services to Utilities.
Duncan has been in the energy industry for over 30 years and has worked in both the Distribution and Supply side of electricity companies and has been involved in the competitive market since it began in 1990 in both metering and customer service. He joined Siemens Metering Services as Head of Marketing and Product Portfolio Management following the acquisition of Eastern Metering Services (part of TXU) and Powergen’s Metering Business by Siemens Energy Services.
Prior to focussing on Smart Metering in UK Duncan led Business Development activities for Siemens Energy Sector in the UK covering the energy conversion chain from Generation to Metering and buildings technology.
Duncan also led Siemen’s bid for Meter Asset Provision and Meter Operations for British Gas and in 2003 became General Manager of Capital Meters Ltd – a joint venture between Macquarie Capital and Siemens Energy Services, formed to provide MAP and Deployment services for over a million meters, initially to British Gas and subsequently to other energy suppliers.
16.50
Panel discussion and questions details
- Tranche 1 of smart regulation: what implications does this have and what are the next steps for regulatory change?
- Investing in smart meters: what further certainty is required from the regulatory framework?
- The EMR and Retail Market review: how might other policy initiatives affect investment in smart meters?
- Greater transparency and more frequent switching: how should industry processes change to enable a more competitive market?
- Is there enough commercial interoperability to realise the benefits of smart metering?
- Transferring expertise from other industries: who might be best placed to capitalise on smart data?
- New players and new products: what might the energy market look like in 10 years time?
Philippa Pickford
Head of Smart Metering, Ofgem
Chris Harris
Head of Retail Regulation, RWE npower
Biography
Chris Harris is the head of retail regulation at rwe npower, following a period as head of industry, networks and agreements. His background is in trading, consulting and asset management. He is a visiting professor in the Centre for Sustainable Power Distribution at the University of Bath.
Lawrence Slade
Chief Operating Officer, Energy UK
Duncan Southgate
Business Development, Smart Metering, Siemens Metering Services
Biography
Duncan leads the Business Development activity of Siemens Metering Services in the area of Smart Metering for the UK. This covers the value chain from Smart Meter Provision and Asset Management, Deployment, Foundation Data and Communications, Meter Data Management and Data Services to Utilities.
Duncan has been in the energy industry for over 30 years and has worked in both the Distribution and Supply side of electricity companies and has been involved in the competitive market since it began in 1990 in both metering and customer service. He joined Siemens Metering Services as Head of Marketing and Product Portfolio Management following the acquisition of Eastern Metering Services (part of TXU) and Powergen’s Metering Business by Siemens Energy Services.
Prior to focussing on Smart Metering in UK Duncan led Business Development activities for Siemens Energy Sector in the UK covering the energy conversion chain from Generation to Metering and buildings technology.
Duncan also led Siemen’s bid for Meter Asset Provision and Meter Operations for British Gas and in 2003 became General Manager of Capital Meters Ltd – a joint venture between Macquarie Capital and Siemens Energy Services, formed to provide MAP and Deployment services for over a million meters, initially to British Gas and subsequently to other energy suppliers.
17.15
Keynote closing address: A smart link: ensuring the SMIP supports the transition to smart grids in the UK
Chris Welby
Policy and Regulatory Affairs Director, Good Energy
Biography
Chris Welby is the Policy & Regulatory Affairs Director of Good Energy, the UK's leading 100% renewable electricity supplier.
Good Energy wants to change the way energy is made in this country and connect people with where it comes from – so they will value it more and use it less. Its vision is a 100% renewable future for the UK by 2050.
Chris is a respected energy industry professional with 25 years' experience in all aspects of the retail market. He is responsible for Regulation and Policy at Good Energy, working with industry and Government to meet the challenge of de-carbonising the UK electricity market. Chris is member of the Government's Smart Grid forum and his diverse brief covers all things smart, Electricity Market Reform, Green Deal and renewable energy policy.
17.40
Closing remarks and end of the conference
Drinks reception hosted by Smart Reach