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The Future of Mobile Banking
Marketforce and the IEA's 2nd Annual Conference: Join market leaders and innovators to debate the opportunities and potential of mobile
29th May 2012, Radisson Blu Portman Hotel, London
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Speakers include:
Aman Narain
Global Head, Internet & Mobile Banking, Standard Chartered
Aman Narain
Global Head, Internet & Mobile Banking, Standard Chartered
Biography
Aman Narain is the Global Head of Remote Banking (Online & Mobile) for Standard Chartered’s Consumer Bank.
In his role as Head of Remote Banking he is responsible for the operational management and strategic development of the transactional online and mobile offering serving customers in 29 countries across Asia, Africa and the Middle East. He is also responsible for the public online presence of Standard Chartered with global governance over country and business websites.
Aman began his career with Standard Chartered in Corporate Banking in London and has held roles in Investor Relations, Strategy, Acquisition and Business Development.
Aman has an MBA from Insead in France and a BA in International Relations from Ohio Wesleyan University. He is based in Singapore.
Thomas Kragh
Associate Director, Digital Channels, Nykredit
Thomas Kragh
Associate Director, Digital Channels, Nykredit
Biography
Thomas Kragh has worked for several years with internet and mobile technologies, and Is now Senior Vice President, and Head of Digital Channels in Nykredit, Denmark. Nykredit is leading mortgage company and the 5th largest bank in Denmark, with a heavy focus on multichannel distribution. Its website, homebank and mobile solutions are considered leading in its market, and has earned several prices and awards the last 3 years. Thomas Kragh heads up a little department with 12 specialists in Nykredit with responsibility for design, user-interface, online marketing and social media initiatives, with projects within design of Homebanking solutions, PFM-tools, webdesign, mobileapps, online marketing etc.
Sean Gilchrist
Managing Director, Digital Banking, Barclays Bank
Sean Gilchrist
Managing Director, Digital Banking, Barclays Bank
Biography
Sean Gilchrist is the Managing Director of Digital Banking for Barclays UK Retail Bank.
Digital Banking includes Internet, Mobile and Self-Service Banking and drives the commercial and operational channel performance and development of the services offered. As well as the sales, customer experience and growth, Sean is responsible for the operation of the services and development of the channels and their functionality.
Recognising the greater role digital banking has to play in Barclays multi-channel offering Sean has driven an agenda of growth and change. Results have already been seen with the introduction of improved online security measures making Barclays one of the safest places to bank online. At the same time Sean has doubled the Digital Banking top line and driven the development of Barclays mobile banking service.
Sean has been with Barclays since 2002, initially with Barclays Wealth where he established the Online Banking team driving the commercial performance and development of the Barclays International Online Banking offering. Prior to that he worked across a rang of "blue chip" financial services companies where he specialised in sales and distribution, e-services and transformational change management.
Following University, Lloyds Bank is where Sean started his career in Finance in 1986 completing their Management Development Programme. He is married with three children.
Ruairidh Roberts
Industry Manager, Finance, Google UK
Ruairidh Roberts
Industry Manager, Finance, Google UK
Biography
Ruairidh is a graduate of English Literature and American Studies from Brunel University, after which he joined the media industry via Haymarket Publishing. After a year of consumer and trade magazines in the auto sector, he made the move to international media with the International Herald Tribune and (following a buyout) the New York Times.
Ten years at the New York Times Global gave Ruairidh a strong sense of brand versus platform where the New York Times is at the forefront of digital innovation and adoption in the face of a challenging print industry.
Moving through several internal roles, Ruairidh left the company as Advertising Sales Director, Finance (& regional sales director, India); joining Google during the summer of 2011, where he works in the finance team, specifically as Industry Manager in the banking team.
Challenging as it is to keep abreast of technology updates in mobile and other digital platforms, Ruairidh's greatest difficulty is keeping charge of his household of three young children, who at 4, 2 and 6 months are already showing signs of humiliating their dad with technical knowhow.
Pol Navarro
Head of Direct Channels & Innovation, Banco Sabadell
Pol Navarro
Head of Direct Channels & Innovation, Banco Sabadell
Biography
Pol Navarro received a graduate degree in Computer Science at Universidad Autónoma de Barcelona, an MBA at Universitat Oberta de Cataluña and Harvard School, and executive degree at IESE Business School. Actually is Head of Direct Channels and Innovation at Banco Sabadell, one of Spain’s biggest banking groups, where he leads all the activity related to new channel development, new customer services and innovation. During the last years, he has been responsible of e-banking and direct channels at Banco Sabadell, where he lead the bank’s on-line offering transformation and evolution.
Pol is highly qualified digital business, customer service and ecommerce strategist, and recognized thought leader who has done speaking internationally on several Banking, Mobile and Internet conferences.
Anita Hockin
Head of Mobile, Lloyds Banking Group
Conference overview:
Over the last 12 months more and more banks have begun to offer mobile banking services, moving mobile away from being an innovative new medium to essential digital channel which is expected by customers. This move of mobile into the mainstream generates new challenges as banks are forced by customer demand to implement an expensive channel before its value and revenue potential can be fully assessed. This year's conference will discuss the business case for banking, new services and solutions it can provide, along with how to successfully integrate it with a mobile payments strategy.
At The Future of Mobile Banking 2012 you will:
- Debate new opportunities and services generated through the mobile channel
- Learn for industry leaders' experience at implementing a mobile offering
- Explore how mobile banking can be integrated with m-payments and commerce
- Meet your peers from leading banks across Europe
- Examine the business case for mobile banking and how to generate value from the channel
What did your peers think of last year's conference?
|
"Excellent content and varied discussion"
"Great opportunity to find out what other banks are doing"
"Very educational!"
"Good content, interesting insights. Good mix of presentation and panel"
"Excellent event. Broad spectrum of views. Good to hear from European bank experiences"
"Certainly the top mobile banking conference in Europe today” |
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More infoThe Customer Experience & Digital Banking Webinar
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