Operational Efficiency in Financial Services
3rd Annual Conference: Bringing together the key decision makers driving operational transformation in financial services
24th June 2010, Radisson Blu Portman Hotel, London
This Event finished on 24 June 2010 - click here to register your interest in the next year's event.
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Who is attending this year?
A significant number of operations professionals from the financial services industry have already confirmed their place. Please see below a sample attendee list as it currently stands.
| AEGON | Development Director |
| Alico Life International | Head of Operations |
| Alico UK | Head of Operations (Annuities and Corporate Pensions) |
| Allianz | Performance and Planning Manager |
| Allianz | Director - Operations |
| Allianz | Senior IT Manager |
| Allianz | Operations Manager |
| Ambac Assurance | Director |
| American Express | Director, Customer Network Partners |
| Arista Insurance | Head of Regional Operations |
| Aviva | Major Programme Director |
| AXA Sun Life | Head of Bancassurance Operations |
| Bank of Ireland | Head of Retail Efficiency |
| Barclaycard Secured Lending | Senior Credit Risk Analyst |
| Barclays Bank | Head of Content, Operations and Development, Digital Banking |
| Barclays Bank | Strategic Sourcing Manager |
| Barclays Bank | Operational Executive |
| Bradford & Bingley | Head of Operations |
| Bradford & Bingley | Head of Operational Business Improvement |
| CBG Group | Group ICT Director |
| Chartis | Executive Director of Operations and Systems |
| Chubb Group of Insurance Companies | European Business Solutions & Operations Manager |
| Citigroup Global Markets | International Operations & Technology Head - Global Consumer Group |
| Cofunds | Managing Director, Operational Services |
| Co-operative Financial Services | Operations Manager |
| Co-operative Financial Services | Sourcing Strategy Leader |
| DAS International | Head of Claims & Assistance |
| Earth Capital Partners | Chief Operating Officer |
| Electrical Contractors Insurance Company | Information Systems Manager |
| Ensign Insurance | Operations Director |
| Euler Hermes | Head of Busines Operations Support Services |
| Euler Hermes | Manager - Special Risks Team |
| Fortis Insurance | Claims & Operations Director |
| Fortis Life UK | Operations Director |
| Friends Provident | Senior Business Architect |
| Friends Provident | Customer Operations Director |
| Friends Provident | Director of HR |
| Garanti Bank International | Process Development Vice President |
| GE Money | Operational Effectiveness Manager |
| GE Money | Operational Excellence Leader |
| Greenbee | General Manager Operations |
| Hiscox | Operations Manager |
| Home & Legacy Insurance Services | IT Manager |
| HSB Engineering Insurance | Operations Manager |
| HSB Engineering Insurance | Group IT Manager |
| HSBC Bank | Senior Manager - Supply Management Strategy |
| HSBC Bank | Employee Recognition Manager |
| ICICI Bank UK | Head of Service Delivery |
| ING Direct | Head of Operations |
| J & M Insurance Services (UK) | Chief Operating Officer |
| Just Retirement | Operations and Programme Director |
| Just Retirement | Head of Group Customer Services |
| KBC Group | Senior Process Manager |
| Legal & General | Head of Operations |
| Legal & General | Head of Sales and Servicing |
| Legal & General | Customer Services Director (Pensions) |
| Legal & General | Claims Manager |
| Legal & General | Operations Director |
| Living Time | Service and Change Director |
| Lloyds Banking Group | Senior Manager, Operations |
| Lloyds Banking Group | Director of Technology |
| London & Capital Asset Management | Director Operations |
| LV= | General Insurance Operations Director |
| LV= | Operations Director |
| LV= | Head of Group Sourcing |
| LV= | Head of Commercial Operations |
| LV= | Head of Operational Development and Control |
| Markerstudy Group | Head of Retail |
| MGM Advantage | Operations Director |
| MMA Insurance | Claims Supplier Manager |
| National Australia Bank Group | Senior Manager - Payment Operations |
| Nationwide | Head of Mortgage Administration |
| Nationwide | Senior Manager, Strategy and Risk |
| Nationwide | Head of Logistics |
| Nationwide | Head of MAA Business Performance |
| Nationwide | Senior Exec Manager MAA Business Performance |
| NFU Mutual | Group Procurement Manager |
| Norwich & Peterborough Building Society | Head of Cutomer Administration |
| Provident Insurance | Head of Operations |
| Prudential | Sourcing Operations Manager |
| Prudential | Implementation Manager |
| PruHealth | Group Strategic Sourcing Manager |
| PruHealth | Deputy Chief Executive Officer |
| RBS Business Services | Head of Process Management & Document |
| RIAS | Head of Operations Support |
| RIAS | Operations Director |
| Royal Bank of Scotland | Programme Manager |
| RSA Insurance Group | Personal Motor Claims Process Leader |
| Scottish Widows | IT & Operations Director |
| Standard Life Group | Programme Director |
| Stroud & Swindon Building Society | Head Of Business Change |
| T Bailey Asset Management | Manager - Client Services/Third Party Administration |
| TD Waterhouse | Operations Director |
| Torus Insurance | Operations Analyst |
| Torus Insurance | Director - UK/Europe Operations |
| Towry Law | Head of Change |
| Wesleyan | Operations Director |
| Wesleyan | Operations Manager |
| Zurich Financial Services | Corporate Operations Director |
| Zurich Financial Services | Head of Business Change & IT, UK Direct |
| Zurich Financial Services | UK Life Chief Operations Officer |
| Zurich Financial Services | Business Process Analysis Manager |
| Company | Job Title |
| AEGON | Development Director |
| AEGON | Head of Operational Development and Transformation |
| AEGON | Customer Services Director |
| Alico Life International | Operations Director |
| Alico Life International | Head of Operations (Annuities and Corporate Pensions) |
| Alico Life International | Head of Operations |
| Allianz | Senior IT Manager |
| Allianz | Director, Retail Operations |
| Allianz | Director - Operations |
| Allianz | Performance and Planning Manager |
| Ambac Assurance | Director |
| American Express | Director, Customer Network Partners |
| Arista Insurance | Head of Regional Operations |
| Aviva | Major Programme Director |
| AXA Sun Life | Head of Bancassurance Operations |
| Bank of Ireland | Head of Retail Efficiency |
| Barclays Bank | Operational Executive |
| Barclays Bank | Strategic Sourcing Manager |
| Barclays Bank | Head of Content, Operations and Development, Digital Banking |
| Bradford & Bingley | Head of Operational Business Improvement |
| Bradford & Bingley | Head of Operations |
| Bradford & Bingley | Head of Operational Business Improvment |
| CBG Group | Group ICT Director |
| Chartis | Executive Director of Operations and Systems |
| Chubb Group of Insurance Companies | European Business Solutions & Operations Manager |
| Citigroup Global Markets | International Operations & Technology Head - Global Consumer Group |
| Cofunds | Managing Director - Operational Services |
| Co-operative Financial Services | Operations Manager |
| Co-operative Financial Services | Sourcing Strategy Leader |
| DAS International | Head of Claims & Assistance |
| Earth Capital Partners | Chief Operating Officer |
| Electrical Contractors Insurance Company | Information Systems Manager |
| Euler Hermes | Head of Business Operations Support Services |
| Euler Hermes | Manager - Special Risks Team |
| Firstplus Financial Group | Senior Credit Risk Analyst |
| Fortis Insurance | Operations Director |
| Fortis Insurance | Claims & Operations Director |
| Friends Provident | Senior Business Architect |
| Friends Provident | Customer Operations Director |
| Friends Provident | Director of HR |
| GE Money | Operational Excellence Leader |
| GE Money | Operational Effectiveness Manager |
| Greenbee | General Manager Operations |
| Hiscox | Operations Manager |
| Home & Legacy Insurance Services | IT Manager |
| HSB Engineering Insurance | Group IT Manager |
| HSB Engineering Insurance | Operations Manager |
| HSBC Bank | Senior Manager - Supply Management Strategy |
| HSBC Bank | Employee Recognition Manager |
| ICICI Bank UK | Head of Service Delivery |
| ING Direct | Head of Savings Operations |
| J & M Insurance Services (UK) | Chief Operating Officer |
| Just Retirement | Operations and Programme Director |
| Just Retirement | Head of Group Customer Services |
| KBC Group | Senior Process Manager |
| Legal & General | Head of Operations |
| Legal & General | Claims Manager |
| Legal & General | Head of Sales and Servicing |
| Legal & General | Customer Services Director (Pensions) |
| Lloyds Banking Group | Senior Manager, Operations |
| Lloyds Banking Group | Director of Technology |
| London & Capital Asset Management | Director Operations |
| LV | Head of Group Sourcing |
| LV | Head of Operational Development and Control |
| LV | Head of Commercial Operations |
| LV | Operations Director |
| LV | General Insurance Operations Director |
| Man Group | Chief Information Officer |
| Markerstudy Group | Head of Retail |
| MGM Advantage | Operations Director |
| MMA Insurance | Claims Supplier Manager |
| Nationwide | Head of Business Logistics |
| Nationwide | Senior Exec Manager MAA Business Performance |
| Nationwide | Head of Business Performance -Member Account Administration |
| Nationwide | Head of Mortgage Administration |
| Nationwide | Senior Manager Retail Operations |
| NFU Mutual | Group Procurement Manager |
| Norwich & Peterborough Building Society | Head of Customer Administration |
| Nottingham Building Society | Head of IT |
| Partnership | Chief Operating Officer |
| Provident Insurance | Head of Operations |
| Prudential | Implementation Manager |
| Prudential | Direct Distribution Director |
| Prudential | Sourcing Operations Manager |
| PruHealth | Deputy Chief Executive Officer |
| PruHealth | Group Strategic Sourcing Manager |
| QBE European Operations | Operations Director |
| RBS Cards | Head of Process Management & Document |
| RIAS | Head of Operations Support |
| RIAS | Operations Director |
| Royal Bank of Scotland | Programme Manager |
| RSA Insurance Group | Personal Motor Claims Process Leader |
| Scottish Widows | IT & Operations Director |
| Standard Life Group | Programme Director |
| Stroud & Swindon Building Society | Head Of Business Change |
| T Bailey Asset Management | Manager - Client Services/Third Party Administration |
| TD Waterhouse | Operations Director |
| Torus Insurance | Director - UK/Europe Operations |
| Torus Insurance | Operations Analyst |
| Towry Law | Head of Change |
| Wesleyan | Operations Manager |
| Wesleyan | Operations Director |
| Zurich Financial Services | UK Life Chief Operations Officer |
| Zurich Financial Services | Corporate Operations Director |
| Zurich Financial Services | Business Process Analysis Manager |
| Zurich Financial Services | Head of Business Change & IT, UK Direct |










