European Postal Services

Thomas Kipp

Chief Executive Officer DHL Global Mail, Deutsche Post

Biography

Thomas Kipp has been appointed CEO DHL Global Mail, Deutsche Post AG, as of July 31, 2009. In this role, he is responsible for the International Mail business of Deutsche Post DHL.

Prior to assuming his current position, Thomas served as CEO Global Mail Europe since December 1, 2008. Within this role he was responsible for the European sales and operational activities of DHL Global Mail.

Previously, he was a member of the divisional board for MAIL and headed up that division's Business Customers department. In this position he was responsible for developing and marketing tailored customer solutions in the Dialog Marketing and Corporate Information Solutions business units.

Moya Greene

Chief Executive Officer, Royal Mail Group

Biography

Moya Greene was appointed Chief Executive Officer of Royal Mail Group on July 15th, 2010. Prior to this Ms. Greene held the position of President and Chief Executive Officer of Canada Post Corporation from May 12, 2005. She sat on the Board of Directors of Canada Post, of Purolator Courier Ltd, a subsidiary of Canada Post, and still sits on the Board of Tim Hortons. Ms. Greene has been a senior officer of three of Canada's largest multinational companies, first in banking and financial services at TD Securities Inc., at CIBC, and at Bombardier Inc. Ms. Greene has acquired a strong track record in strategic planning, complex negotiations and relationship building. Ms. Greene also has a strong public sector background. She spent the first part of her career in Ottawa where, over a 17-year period, Ms. Greene assumed progressively senior roles in seven different Ministries of the federal public service. Ms. Greene is a graduate of Osgoode Hall Law School and Memorial University of Newfoundland. Ms. Greene has been named one of Canada's top 40 female corporate executives and was recognized as one of Canada's Top 100 influential women.

Peter Somers

Member of the Management Board, De Post La Poste

Biography

Peter Somers is member of the Executive Committee of Belgian Post and Managing Director of Belgian Post International, a business unit of Belgian Post.

Being responsible for the international mail business of Belgian Post, he is now actively working on a renewed strategy for the international expansion of Belgian Post International. The increased competition caused by the liberalisation of the European postal market is a serious challenge that he believes calls for new strategic thinking, tactical action and operational conduct.

Peter Somers is a seasoned international logistics director with more than 20 years experience from executive positions in leading transport and distribution companies in Belgium, The Netherlands and United Kingdom. In the postal and logistics market, he has in-depth expertise in designing and implementing distribution systems.

Peter joined Belgian Post in 2000 as Managing Director of DeltaMedia SA/NV, and as Director Press Distribution; both units of Belgian Post.

After having successfully redesigned and implemented a new and efficient distribution system for newspapers, magazines and non-addressed mail, he was appointed Managing Director of Belgian Post International in June 2002. He retained the position as Managing Director of DeltaMedia till 2004, but relinquished a directorship in Press Distribution upon his appointment. He became member of the Executive Committee in 2007.

Pieter Kunz

Managing Director European Mail Networks, TNT

Biography

Pieter heads TNT Post European Mail Networks. He is also member of the TNT Mail Board.

TNT Post is the largest postal operator in the Netherlands and through its European Mail Networks the number one challenger in many European countries. In 8 countries TNT Post offers both Addressed and Unaddressed mail services. TNT Post delivers mail to more than 60 million households. In 2009 TNT Post delivered more than 8 billion Addressed mail items and 16 billion unaddressed items. TNT Post EMN operates a network with more than 100.000 people.

Since his appointment as Managing Director of EMN in 2003, the business in Europe has grown from 300 million to 1.2 billion Euros in 2009. The European Mail market is still highly regulated and not fully liberalised.

Pieter Kunz joint TNT Post just before the privatisation in 1988 and was active in different operational and executive positions. He was also responsible for the development of the mail related value added services, including printing, database management and hybrid mail solutions.

Before he joined TNT Post he was active in Real Estate and Facility management.

Pieter Kunz is member of the Supervisory Board of TNT Post GmbH Co & KG, a joint venture with OTTO/Hermes in Germany and member of the Supervisory Board of Redmail in Austria, a joint venture with Styria, one of the leading publishers in Austria.

He is married and has 4 children.

Iain Mclure

Chief Executive Officer, Spring Global Mail

Biography

Iain McLure is the Chief Executive Officer of Spring, the joint venture cross border mail company owned by TNT, Royal Mail and Singapore Post. He was appointed to the role in August 2004.

Iain has spent most of his career in the mail industry. In particular, he worked in various senior positions for the Royal Mail Group. He was actively involved in the creation of the joint venture and was appointed Vice President of Europe and a board member at its commencement in July 2001.

Iain is married and when he is not working he enjoys golf, reading and travelling.

Aavo Kärmas

Member of the Management Board, Eesti Post

Biography

Mr Kärmas became Member of the Management Board of Estonian Post Ltd in November 2006. Since 2007, after restructuring the company, his main responsibility as a board member has been Logistics and Information Logistics. Mr Kärmas also holds the position of Head of Board in Estonian Electronic Mail Ltd and E-Invoicing Centre Ltd.

Prior to his role at Estonian Post, he held various positions in Viljandi Aken ja Uks, which is the largest producer of wooden windows and doors in the Baltic States. Starting his career as an Export Manager in 1996, he held various positions in the company and became Manager of Window Division in 2003.

Mr. Kärmas graduated from Tallinn University of Technology with a bachelor degree in public administration in 2000.

Besides his professional career Mr Kärmas has been active in social activities with main interest in nature. He is one of the founding members of the Friends of Soomaa National Park that has played an important role in protection and survival of valuable Estonian nature since 1997. Mr Kärmas is a senior member of AIESEC Estonia since 1998.

Botond Szebeny

Secretary General, PostEurop

Biography

Botond Szebeny is the Secretary General of PostEurop (Association of European Public Postal Operators) and former Executive Director of International Business and a member of the Executive Committee at Magyar Posta.

Prior to joining PostEurop in 2009, Botond served in the Management Board of PostEurop with the responsibility of chairing the European Affairs Committee of the Association. Botond has also lead various initiatives including the Universal Postal Union’s Financial Committee and participated directly in the preparation of the new EU postal directive as postal expert of EU’s European Economic & Social Committee.

Botond is also a regular speaker at international conferences and author of numerous publications. Besides Hungarian, he speaks fluent English, German, Romanian and good French.

Born in Brasov, Romania. Botond has a Degree in Economics from Budapest University of Economics as well as a Degree in Law from Eötvös Loránd University Budapest, Faculty of Law.

Pablo Raventos

Director General, Unipost

Biography

Personal data: 45 years (09/01/1962), Spanish, married (2 children).

EDUCATION

1986 – 1988 I.E.S.E. UNIVERSITY OF NAVARRA BARCELONA, SPAIN
Master in Business Administration

1987 UNIVERSITY OF NORTHWESTERN CHICAGO, IL, USA

J.L. KELLOG SCHOOL OF MANAGEMENT
MBA Exchange Program

1980 – 1986 UNIVERSITY POLITECHNIC OF CATALONIA BARCELONA, SPAIN
Agricultural Engineer

EXPERIENCE

1996 UNIPOST, S.A. BARCELONA, SPAIN

2006 Managing Director

2004 President

2001-2003 Vice President

1996 Member of the Board of Directors.

2005-2006 TG+ (Express and Parcel) BARCELONA, SPAIN
Managing Director
Member of the Board of Directors

1992– 2004 NUTREXPA GROUP (Consumer Goods) BARCELONA, SPAIN

2003 – 2004 Strategy and Corporate Development Director

1998 – 2003 Regional Director Europe

1998 – 2001 Managing Director Nutrexpa Poland

1994 – 1997 Director of Planing and Controlling

1992 – 1993 Asistant to the Managing Director

1989 – 1992 McKINSEY & COMPANY (Strategy Consultants) MADRID, SPAIN
Engagement Manager

Rafał Brzoska

Chief Executive Officer, InPost

Biography

Rafał Brzoska is the founder and a co-owner of the Integer.pl Group companies, which he has been developing from the very beginning of their activity. He has built a nationwide unaddressed and addressed mail distribution network and Integer.pl has achieved the leading position on the Polish distribution market with approximately 30% of the market share. InPost, which has been active on the market since 2006, competes effectively with the monopoly operator Polish Post with about 10% of the market share. InPost was awarded the World Mail Award for Growth in 2010. 

Rafał Brzoska is an experienced manager specialising in emerging markets with high growth potential.

From 1999 till 2001 he was the sales director and at the same time a manager and co-owner of SENIORNET S.C., a company providing internet services. In 1999 he founded Integer.pl – currently the largest private postal services group in Poland. The Group successfully debuted on the Warsaw Stock Exchange on 30 October 2007 and achieves over 400% ROI. After achieving successes in the unaddressed and addressed mail business he is now entering the e-commerce market with easyPack 24/7, f-commerce with InFlavo and m-commerce with InMobile.

Rafał Brzoska is a graduate of the Management and Marketing Faculty at Cracow University of Economics. He is interested in literature on financial markets and stock exchange analysis. He travels, and his hobbies are scuba diving and extreme sports. He is married and has one daughter. 

Kurt Pierloot

Chief Operating Officer – Mail & Parcels, De Post La Poste

Biography

Kurt Pierloot is Chief Operations Officer at the Belgian Post and member of the Executive Committee of the Belgian Post. In this role, he is responsible for managing all mail and parcels operations and for developing and implementing the Mail strategy. In his role of COO, he is also responsible for Facility Services and Cleaning. Other roles he assumed before his current responsibilities include Director of the Collect & Distribution Network, Regional Manager of the Collect & Distribution Network and Change Program Manager for the mail division of the Belgian Post.

Before joining the Post in 2004, he was Associate Principal in the Brussels office of McKinsey & Company. At McKinsey, he has primarily served telecom operators, postal operators and Banks in Europe, Latin America and North America. As consultant he mainly specialized in developing and implementing major operational turnaround programs.

Kurt Pierloot holds a degree in Commercial Engineering from the University of Brussels where he graduated summa cum laude (1995). During his academic period, he completed several internships in various industries, and acquired experience in the retail, consumer goods and manufacturing industries.

Frank Marthaler

CEO Swiss Post Solutions & Member of the Board of Management, Swiss Post

Biography

Education

1989: MBA Business Administration (lic. oec. HSG) at University of St. Gallen, Switzerland

Experience

Swiss Post

Since 10/2007: Executive Vice President Swiss Post Solutions; Member of Executive Management

2002 - 2007: Senior Vice President Strategic Account Management and Sales; Chairman MailSource Group and President GHP Group

1999 - 2002: Vice President Strategic Account Management; Chairman MailSource Group

EDS (Electronic Date Systems) Switzerland AG, Zurich

1998 - 1999: Executive Vice President Sales & Marketing

1996 - 1997: Director Sales & Marketing

1995: Sales Manager

Kamil Kiljański

Head of Unit, Postal Services, European Commission

Biography

Kamil Kiljański has been heading the unit in charge of postal services at European Commission's DG for Internal Market and Services since July 2009. Before that he was a member of the Chief Economist Team at European Commission’s DG Competition where he worked since September 2003. Prior to joining the Commission he has worked for three years as a Senior Economist at LECG (an economic consultancy) in its London office. He has experience in various industries, among others: energy, environment, payment systems, ICT and media. He was also involved in several International Chamber of Commerce (ICC) litigation cases, as well as advised on regulatory matters. He earned his PhD in economics from Warsaw School of Economics (Poland) and received his LLM degree from King’s College London.

John Coghlan

Chief Executive, DX Group

Biography

Originally from Cork city, John is responsible for the DX Group in both the UK and Ireland. Previously a non-executive director of the group, John joined the executive team in February 2008.

A qualified chartered accountant, John brings with him an impressive career in the logistics sector. He was deputy chief executive and group finance director of Exel plc, where he spent 11 years until its takeover by DHL in 2006, and has also worked for Tomkins plc and Arthur Andersen in various senior financial roles

He is married with two children, and lives in Kingston-Upon-Thames.

Carl Gerold-Mende

Board Member, Parcel and Logistics Division, Austrian Post

Biography

Carl-Gerold Mende has spent most of his business career in the Express and Parcels industry.

Following about 10 years within the country Management Team of Federal Express (FedEx) in Germany with his last role being the regional Director for the Central District, Carl-Gerold became the Managing Director of General Parcel in 1993. Under his leadership General Parcel developed to become the leading ground based B2B parcel system in Europe.

In 2000 Carl-Gerold became a Managing Director for German Parcel and soon afterwards one of 3 Members of the Management (Executive) Board of General Logistics Systems B.V. in Amsterdam, the then c.1.6bn Euro turnover Holding Company which manages Royal Mail’s parcel activities outside the UK. In this capacity Carl-Gerold was responsible for Marketing, Global Business Development, Quality of Service, international Operations and group wide IT.

In April 2004, Carl-Gerold was appointed to become Royal Mail’s International Director. In this role he was responsible for the more then 700 million GBP turnover of the international letters business of Royal Mail and a member of the Royal Mail Letters executive team.

In parallel Carl-Gerold led the Royal Mail Group wide “packet strategy initiative” focussing on simplifying the product offer and implementing new products (e.g. Royal Mail tracked™) which closed the gaps in the then current Royal Mail product portfolio. In his role Carl-Gerold continued to hold several Board positions within the international parcel and express area.

In March 2008 Carl-Gerold was appointed as Member of the Board for Austrian Post (AG (Plc). He took over the Parcel& Logistics portfolio of Austrian Post in June 2008. In July 2009 his appointment was extended until July 2013,

The division comprises a total annual turnover of about €850m and in addition to the postal business in Austria companies in The Netherlands, Belgium, Germany, Slovakia, Hungary, Serbia, Croatia, Bosnia-Herzegovina and Montenegro.

Christian Brandt

Director of Distribution, Posten Norge

Biography

Born: 1964, married, 2 children

Work Experience:

2008 – present Vice President, Supply. Chain. Development (Norway Post)

2005 – 2008 Senior Vice President, Delivery (Norway Post)

2004 – 2005 CFO for Distribution Network (Norway Post)

12 years with supply chain development and leadership in Norway’s largest Egg and Poultry company.

Education:

Master of Logistics from Norwegian business school

Dominique Bailly

Director of HR strategy management, La Poste

Biography

53 years old, Dominique Bailly has more than twenty years of professional experience in the field of human resources management, change management and social dialog. Adviser to the CEO, in charge of the human resources strategy management, within the corporate H.R. department of La Poste Group, Dominique Bailly is also Chairman of the European social dialog committee for the postal sector.

Carlos Dias Alves

Chief Operating Officer, CTT Corrieos de Portugal

Biography

Carlos Dias Alves was born in Lisbon and has a degree in Mechanical Engineering of Instituto Superior Técnico and a Diploma in Research, Development and Technology—based Innovation Management of MIT.

Presently, he is General Inspector of Posts and member of the Board of Directors of the state-owned postal company, Correios de Portugal where he holds the position of Chief Operating Officer.

Joined CTT in 1971, where he carried out top management functions in several operational, business and IT areas of the company and former CEO and Director of several CTT subsidiaries: MailTec (printing & finishing), Post Contacto (Advertising Mail), Post-Expresso (City Mail), Tourline and CTT Expresso (CEP), INESC (Systems Engineering).

He was also responsible for the Company’s International Business Department, specialized in the supply of consultancy services and postal technology products, especially in the following sectors: operations, management, counter automation, training, postal reform and quality systems installation.

Vincent Santacroce

Director ICT, Poste Italiane

Biography

Vincent Santacroce became Poste Italiane's Mail Division CIO in September 2004. Currently Vincent is the Marketing Head for Innovative & Digital Services.

Prior to this he held various senior leadership roles in Accenture working in Italy, Germany, France, USA.

At the end of 2008 he launched and managed the "Electronic Mailman Project", in which 18.500 mailmen are currently equipped with mobile devices and printers that enable the Poste Italiane to provide a wide portfolio of services (real-time proof of delivery, justices notifications, fines management, real-time telegram deliveries, mobile payments, traditional door-to-door post office services) to its customers. This is the first ICT project worldwide that brings mobile technology to the last mile of the logistics process at such a large scale, involving within the next 36 months all Poste Italiane’s 42,000 mailmen.

Vincent holds a Doctorate Degree in Economics from the Luiss University in Rome. He's married to Antonella with 2 daughters (Gaia & Sofia). His major hobby is golf where he is working very hard to lower this handicap to a single digit.

Dimitris Skaleos

Chief Financial Officer, Hellenic Post

Biography

Dimitris Skaleos is the Chief Financial Officer at Hellenic Post – ELTA since 2005. He is responsible for accounting & finance, treasury and procurement and well as for the implementation of corporate M&A and privatization projects.

Prior to joining ELTA, he was the Corporate Finance Director at Greek Investment boutique Beta Securities. He has also held positions in Business Development with GE Capital, Corporate Planning with Daimler HQ in Stuttgart and credit analysis with Citibank. He also serves at Greek listed specialty Retail Company Jumbo SA as a non-executive director. His expertises are finance, international business development and mergers & acquisitions.

He is a Mechanical Engineer and holds an MBA from Carnegie Mellon University. He speaks English and German.

Dr Péter Kazár

Chief Financial Officer, Magyar Posta

Biography

Dr. Kazar has been with the Hungarian Post Office for 10 years as a financial expert. He started his career at the Budapest University of Economics where he spent 15 years. Then he joined the National Planning Board where he engaged the industrial politics, and later macroeconomic modelling. In the early nineties he participated in the Hungarian privatisation.

Between 1995 and 1997 Dr. Kazar joined Ernst and Young Advisory Services and spent 2 years with K and H Broker House. In the late nineties he joined the Hungarian Post as financial director. In 2002 he was nominated to the CFO of the company.

Andrés Magnússon

Director of Human Resources, Posturinn

Biography

Born 28.04.1952 In Reykjavík Iceland

Education

BA. Psychology University of Iceland

MA. Psychology University of Leicester UK

Work experience

Practicing psychologist at comprehensive collage

Teacher, specialist and counsellor at Min. Education

Psychologist and manager of training and education, Post and Telecom Iceland

Director of Human Resources Iceland Post

Tim Brown

Chief Executive, Postcomm

Biography

Tim became CEO of Postcomm in September 2008 having been sales and marketing director at DHL Express.

Before that he spent 11 years at Royal Mail including Business Strategy Director for the Group, and Sales & Marketing Director of Parcelforce Worldwide. Tim joined Royal Mail having worked at KPMG Management Consultants. His work at KPMG included work with both the private and public sectors including the regulators and the regulated in electricity, water and telecoms.

Tim trained as an accountant having qualified with the National Audit Office.

Gérard Derszteler

Managing Director for Accounts & Consumer Finance, Deutsche Postbank

Biography

Dr. Gérard Derszteler graduated at the Technical University of Berlin, where he wrote his Ph.D. on process optimization. After working for Booz Allen, a management consultancy, he entered the field of retail banking in 1999. He held various management positions within marketing and product management since then - first at Citibank's German franchise before joining Deutsche Postbank in 2004 where he is currently managing director for Accounts & Consumer Finance.

Joost Vantomme

Director, Regulatory Affairs, bpost

Biography

Joost Vantomme is a lawyer with additional specialisation in regulatory law and economics. He currently holds the position of Director Regulatory Affairs at Bpost. He is also chairman of the Working Group of PostEurop dealing with the postal directive and (acting) chairman of the European Affairs Committee of PostEurop. Before his regulatory function, he served Bpost as deputy general counsel and senior lawyer in competition law.

From 1993 to 2001, Joost was legal director of Belgacom, the Belgian incumbent telecommunications company. He has been in charge of legal and regulatory review of various pricing and product related matters in the retail and wholesale units, as well as the setting-up of subsidiaries in the field of internet and mobile communications. Joost’s experience in the area of liberalisation of the electronic communications market is instrumental for his current function.

Joost is also active on a more academic field where he is a welcomed guest to speak for university audiences as well as at conferences on regulation policy. He is also author of a number of papers in the field of European law and regulation.

Paula Vennells

Managing Director, Post Office

Biography

Paula Vennells became Managing Director of Post Office Ltd and was appointed to the Royal Mail Holdings Board in October 2010; she joined the Post Office 4 years ago as Network Director. The UK Post Office has a national network of 12000 Post Offices and online and direct channels, whose 65000 staff serve 20 million customers every week, generating £1bn turnover p.a.

Paula was instrumental in initiating the new Post Office strategy, which was launched in November 2010 in the Government's "Securing the Post Office Network in the Digital Age" policy paper. The new plan drives digital solutions, new revenue streams and operating models, which will make the Post Office sustainable for the future. The Post Office has a key role in serving communities with Government, mails and financial products and services, and to improve Post Office access for all customers, especially the disabled and disadvantaged.

Before Royal Mail Group, Paula's career was in the private sector. Most recently, she spent 5 years with Whitbread plc; as Group Commercial Director she had overall responsibility for Marketing, Procurement and Supply Chain. In 2005, under her leadership, Whitbread brands were awarded The Marketing Society Award for Excellence.

She began her career in marketing with Unilever and L'Oreal and has held directorships in sales and marketing with a number of major retailers including Dixons Stores Group and Argos.

Matthew Neilson

Head of Environmental Solutions, Royal Mail

Biography

Matthew is leading Royal Mail’s commercial response to climate change. His focus is on delivering solutions that help make mail sustainable and to develop new sustainability focused business opportunities. Solutions to date include Sustainable Mail for direct mail, and Simply Drop, a recycling service for small electrical items.

Alfred Kobe

Chairman, Postal Users Group, Federation of European Direct and Interactive Marketing Association

Biography

Alfred Köbe has nearly 30 years experience in e-commerce and distance selling. Having for a long time been responsible for Logistics and IT at the Neckermann’s headquarters in Germany, he has from 1999 until 2006 successively been a Director for Neckermann’s distance selling companies in France, Belgium and the Netherlands as well as Director for OTTO in the Netherlands from 2006 until 2009. All the way through, Alfred Köbe had been responsible for all postal issues.

During this time he has accompanied the transition of the print-based Distance Selling companies to the new, digital E-driven businesses. Since 2005 Alfred Köbe is a board member of the European E-commerce and Mail Order Trade Association (EMOTA) and since 2009 the Chairman of the Postal User Group (PUG).

Giovanni Belli

Business Unit Manager, Posten Norden, Post Danmark

Biography

Giovanni Belli is in charge of an e-business unit within Strålfors Information Logistic which is a part of Posten Norden. He is responsible for the development, selling and provision of e-service solutions to business and government customers for the delivery of electronic information transfer to other companies and citizens as an extended service to the postal core product. Mr. Belli has worked for several years in general management with responsibility for strategy and operations and has broad experience of overseeing the development and implementation of e-commerce solutions in companies which has been extremely successful in Denmark.

Thiemo van Spellen

Commercial Manager, Sandd

Biography

Thiemo van Spellen (1975) is Commercial Manager of Sandd. He has a no nonsense mentality and he wishes to develop a vision within a constantly changing and challenging environment. His relationship with his customers is where he finds his inspiration to create, build and make a difference. With his open, honest and appealing charisma, he connects easily with people, leading to new horizons in which explore.

Thiemo has started his career in the nineties at Deutsche Post IMS. Following this, in 2002, he joined Sandd where he worked in several commercial positions. In these positions he has been gaining valuable experience in sales and marketing with the Dutch postal market. His position as Sales Manager was mainly focused on the Publishing companies and The Authorities. As per 2009 Thiemo became the successor of the Commercial Director making him responsible for Marketing and Sales for Sandd.

In 10 years, Sandd has been built from a potential idea to a company with a revenue in 2009 of € 80 million, 420 million volume and 1.200 employees in a revolutionary way, but most of all highly successful.

Jean-Paul Forceville

Director of External Relations, La Poste

Biography

Jean-Paul Forceville, 53, graduated from Paris Business School in 1979 and then from the Ivy League College for Post Office and Telecommunications service in 1986.

He joined the corporate structure of La Poste in 1979 and was in charge of various functions in the field of communications. He also worked for the Financial Division. From 1990 to 1992 he was Adviser for Finance and Planning in the Ministry for Posts, Telecommunications and Space and continued with this office in the Ministry for Public Service, State Reform and Decentralization from 1997 to 1998.

In 1992, he was appointed Director General Director of Sofipost, the holding company of La Poste subsidiaries. In 1995, he joined La Poste Strategic Division as Deputy Director.

Since 2001, Mr Forceville has been Director for External Relations and in addition, Director, European and International Affairs, since October 2004.

Luisa Fulci

Director of Marketing Services, Royal Mail

Biography

Luisa joined Royal Mail as Head of Commercial Pricing in March 2005, where she was responsible for determining pricing strategy and delivering major pricing programmes. Appointed Marketing Services Director in 2008, Luisa has overall responsibility for developing and implementing a business-focused brand and communication strategy; developing and implementing a pricing strategy which achieves planned profits within the constraints of competition law; optimising the commercial performance of royalmail.com; and delivering the customer insight and market research programme. Luisa is a key proponent of market-centric regulatory initiatives, which seek to change the regulatory regime so that it aligns better with the commercial requirements of a company operating in a competitive marketplace.

Prior to joining Royal Mail, Luisa worked for 10 years in international telecoms. Working mainly for new entrants and on emerging technologies, she held a variety of strategic and commercial roles both in industry and consultancy. From this experience, she brings to Royal Mail a perspective of relentless struggle for success through the pursuit of fresh commercial initiatives.

Ernst Hoestra

Chief Executive Officer, Cycleon

Biography

Ernst W. Hoestra, COO, is responsible for network development, customer implementation and IT at Cycleon. In this role, he is focused on the operations and development of the Cycleon proprietary IT system; the foundation of the Cycleon reverse logistics solution. Ernst has held senior positions in both the post and the express sectors. He holds an MSc in Law from Erasmus University in Rotterdam, the Netherlands. Ernst joined Cycleon in February 2009 and will drive innovative solutions for the end-to-end management of reverse logistics solutions.

Henri Dura

Chief Marketing & Strategy Officer, Neopost

Biography

Henri Dura became Chief Marketing and Strategy Officer, Neopost in 2005; prior to this, he had been Managing Director of Neopost France since 2000. Previously Henri had been CEO at Pitney Bowes France from 1995, and Managing Director at Kyocera France from 1990. He formerly held top marketing and management positions at Xerox, and France Télécom. He graduated from Sciences Po Paris in economics and finance.

Headquartered in Paris, Neopost is a leading provider of mailing and shipping solutions for business mailers and postal and logistics operators.

Andreas Gregoriou

Director, Department of Postal Services, Cyprus Post

Biography

Mr Andreas Gregoriou has been the Director of the Department of Postal Services since 1st February 2008. He was born in 1965. After the completion of his military service, he studied Economics at the University of Athens. In 2006, he received his Masters Degree in Public Sector Management from the Cyprus International Institute of Management (CIIM).

He was employed in the private sector from 1988 until 1992. He started his career in the public sector at the Department of Inland Revenue, followed by the VAT Department and the Directorate of Tax Policy in the Ministry of Finance.

In November 2002 he was appointed as Senior Officer on Financial and Legal issues at the newly formed Office of the Commissioner of Telecommunications and Postal Regulation (OCTPR). During his service at the OCTPR he was responsible for regulating the postal sector in Cyprus and the incorporation of the European Directives in the National Legislation.

He is married to Elli and has 3 children.

Andreas Lemmer

Product Manager B2C Parcel Europe, Deutsche Post DHL

Biography

Andreas Lemmer studied Economics and Political Sciences at the University of Bonn (Germany) and École Supérieure de Commerce de Bordeaux (France). He began his career at the Cologne Office of McKinsey & Company, Inc. where he worked for four years, lastly as Engagement Manager in the Travel and Logistics Practice. He joined Deutsche Post AG in Spring 2003. At Corporate Organization and later Corporate Strategy Andreas worked on several strategic projects, including the sale of retail outlets to Postbank, acquisitions of Express companies in Romania and Spain, as well as the Corporate Strategy project "Strategy 2015". In February 2009 he became product manager at the newly created unit "B2C Parcel Europe" where he makes sure that the price and product features of cross-border parcels meet the changing needs of B2C companies.

Jane Dyer

Director Markets and Communication, International Post Corporation

Biography

Jane Dyer is developing the framework within which senior postal executives can discuss strategic issues for the postal industry, learn from each other and share both information and experience.

She joined IPC as Director, Markets and Communication in November 2006 from the United States Postal Service (USPS) where her most recent executive corporate management position gave her responsibility for development and execution of global business strategies.

At IPC, she has responsibility for senior executive forums, corporate and member communications, publications and market research. Supported by her team, she is playing a key role in IPC’s development as a proactive, high-profile organisation recognised as the natural partner for the postal industry.

Jane’s professional experience at the USPS includes leading transformational initiatives as well as higher-responsibility management positions in marketing, sales and corporate relations.

Jane has a bachelor’s degree in marketing from Wayne State University and, as a Sloan Fellow, she earned an MBA from the Massachusetts Institute of Technology.

Sten Selander

Director Postal Affairs, Swedish Post and Telecom Agency

Biography

Sten Selander was born in 1952. Since 1994 he has been the Director of Postal Affairs at the National Post and Telecom Agency (PTS) in Sweden. Before that he worked in different positions as legal counsel to the Swedish Employers Confederation (now Confederation of Swedish Enterprise) for 14 years.

Sten Selander has regulated and monitored the development of the Swedish Postal market at a national level since it was fully liberalised. In the international field he has taken an active part in the work of the European Postal Regulators Committee, CERP for many years, and since 2008 has represented Sweden in the UPU Council of Administration.

Béatrice Roux

Chief Executive Officer, International Mail, La Poste

Biography

Béatrice Roux is a graduate from EAD Paris School and from University with an English Master’s degree. She followed a “Managing Corporate Resources” course at IMD School in Switzerland.

She starts her career in 1973 at the French TV and then she holds several marketing/communication positions in the rail industry to develop the export business.

In 1986, she joins Chronopost International SA (a subsidiary of La Poste Group) as Communication Director, both for France and the outside France subsidiaries.

In 2000 she is nominated as CEO of Chronopost International Belgium.

In 2003 she becomes Chairman of Taxicolis SAS, a subsidiary of the La Poste Group, until the company is sold by La Poste in the summer 2008.

She is currently CEO of La Poste Global Mail, business unit including outside France subsidiaries.

Thomas Baldry

Senior Vice President, Global Mail Operations & International Re, Deutsche Post DHL

Biography

Thomas Baldry has been Senior Vice President of DHL Global Mail Operations and a Member of the Management Board of DHL Global Mail since 2007.  He has held a number of managerial positions at Deutsche Post since 1995, including Direct Marketing Manager, Director of New Business Divisions within the Corporate Division Mail and Director of Mail Import & International Relations.

Thomas Baldry has also been a Member of the Management Board of PostEurop since 2003.

Mark Eldridge

Strategy & Marketing Director, Spring Global Mail

Biography

Mark Eldridge is the Strategy & Marketing Director at Spring, the joint venture cross border Mail Company owned by TNT and Royal Mail. He joined the JV at its conception in July 2001.

Mark has spent 26 years in the mail industry, the last 16 in the international market. He joined Spring from Royal Mail where he qualified as an Accountant before moving into Marketing, Commercial and General Management positions.

Mark played an important role in the set up of the Joint Venture being involved in the European Commission Competition approval and integration of the contributed businesses.

As a Management Team member, his role in Spring is global and covers Marketing, Product Management and Business Development. He has teams based in Amsterdam, Brussels and Singapore.

Mark is married with three children and lives in Hilversum, The Netherlands. He enjoys cycling, golf, travelling, reading and supporting his children in their sporting and musical activities!

Bruno Volta

Project Leader, Solystic

Biography

Bruno VOLTA has worked in the Postal Business for more than 18 years.

He began his postal career as an engineer starting working in the development of control software of sorting equipments.

For more than 10 years, he has been involved in design and development of postal systems and turnkey facilities. He has acquired a high level of experience and expertise in postal solutions.

In recent years, he spend most of his time in the design of the systems dedicated to the IT management and production control of new sorting sites.

Eleonora Cordaro

Business Intelligence Manager, Elsag Datamat

Biography

Eleonora is currently head of business intelligence and development within the International Sales Dept. at Elsag Datamat, a Finmeccanica Company. With a degree in Business Economics at Genoa University, focused on marketing and communications, she started her career in marketing consultancy, working as account and project manager for relevant international customers. During her 10 years in Elsag Datamat, Eleonora worked as project manager for Poste Italiane and developed deep expertise as industry consultant in new strategic initiatives, alliances and innovative business models also connected with emerging technologies applied especially to the international top advanced postal operators.

Derek Osborn

International Postal Expert, Whatnext4u

Biography

Derek is an enthusiastic and innovative business coach, trainer, facilitator and postal business, human resource, development and strategy advisor. He is an acknowledged postal expert, with over 22 years in senior management in Royal Mail and over 14 years working internationally across the postal industry throughout the world.  He is passionate about collaboration in the postal industry in order to share knowledge and best practice but also to promote the postal sector, develop capability, encourage training and foster innovation.  He is co-editor of the series of books titled The Future is in the Post featuring contributions from industry thought leaders.  The volume published in 2010 covered perspectives on Strategy and in 2011 Volume II focused on Transformation in the postal industry. A new edition on the topic of Innovation is currently being compiled and will be published in September 2012 and launched at a seminar on Innovation to be held on 17^th September in Brussels, see www.postalstrategy.org

Erwin Lenhardt

Director of Sales and Marketing, Siemens

Biography

Erwin Lenhardt is Vice President and has been responsible for Postal Sales at Siemens, Industrial Solutions and Services, Infrastructure Logistics since 2003.

Prior to this he was in charge of the Software & Electronics Business Unit as General Manager and the Head of Information Technology Services Europe with HEIDELBERG – the market leader for printing machines.

He started his business careers with AEG Daimler Benz Industry Head Quarters in Germany and the United States as Head of "Imaging & Recognition" Subdivision and Director North American Operations.

Erwin Lenhardt holds an Engineering and Economics degree from Technische Universität Darmstadt (Dipl. Wirtsch. Ing.) and a Masters Degree (MBA) from Union College, Schenectady (USA).

Tom Ghelen

Postal Industry, Belgium, Accenture

Biography

Tom is Senior Manager for Accenture with a vast experience in Health & Public Service. He works with major clients including the Federal Public Service Finance, Belgian Railways and De Post/La Poste.

As member of the Accenture network of Postal experts, he has been working for over 8 years on a diversity of projects for different business units of De Post/La Poste: Retail, Mail, Enterprise, Financial Post, Bank of De Post, ICT and HR. He has contributed to projects in the area of strategy, business process reengineering, change management, ICT (out)sourcing and development. As a project manager he also carried responsibility of translation activities and coordination management between business and ICT.

Tom has been a member of the team that developed and maintained the Belgian Federal Portal, where he contributed to the design of the first releases of the online tax declaration, being one of the most successful eGovernment applications of the moment.

Robert Buhler

Senior Executive, Accenture

Biography

Brody Buhler is a senior executive with 11 years of experience working on United States Postal Service programs. Currently, Brody has responsibility for Accenture’s work in the Intelligent Mail and Address Quality and Expedited Shipping organizations. Brody also has responsibility in Accenture’s global Postal industry practice with deep experience in mail visibility, mailings services and revenue protection and serves on the Board of Directors of the Association for Postal Commerce (PostCom).

Wilbert van der Kruk

Senior Executive, Accenture

Biography

Mr Wilbert van der Kruk has worked with Accenture in the Netherlands since 1997. He is currently responsible for the development and sales of Postal offerings for Document Management and Digitization. He works with various Posts in this role. Next to that, he has responsibilities in Accenture’s Health practice.

Previously, he worked in the travel and transportation industry group in Accenture. He was responsible for a very successful program to develop digital services and self-service for his airline client for a number of years, and this has generated significant adoption of self-service check-in services by customers.

Wilbert has worked at Accenture since 1997. Before Accenture, he worked with a software company for 4 years, and he graduated at the University of Twente as a master in Applied Mathematics.

Wilbert is married to Natascha and they have 3 kids.

Sue Barton

Global Postal Industry Lead, Accenture

Biography

Sue Barton is the Accenture Global Postal Industry lead. She has over fifteen years experience in the industry and has worked with many leading international postal organisations to provide support and advice across a broad spectrum of areas, including strategy development; improving quality of service; conducting operational reviews; developing new organisational models; providing independent reviews of strategic business plans; and structuring commercial arrangements and renegotiations.

Eva King

Member of the Management Board, Parcel and Logistics Division, Western Union

Biography

Eva King is the Director for Strategic Network and Business Development and Program Manager for PSD/ SEPA for Western Union. In this role Ms King leads key growth opportunity for Western Union, reporting directly into Western Union’s Executive Vice President& Senior Vice President. Ms King is responsible for the PSD project, which provides the umbrella for all compliance efforts as well as key organizational transformation, preparing the ground for future expansion and growth for the business. In her role Ms King leads the Strategic Initiatives Unit and is responsible for the B2B Marketing and Sales functions, for the Network Development Strategy and Business Analysis Tools and for the management of key account sales process. Ms King is currently based in Brussels.

Prior to joining Western Union, Ms King served for 5 years in the European Commission – DG MARKT and successfully contributed to the development of the Payment Services Directive (and previously New Legal Framework) as draftsperson and negotiator in the consultations with key stakeholders.

In this capacity Ms King developed a deep understanding of the EPC, was instrumental in the drafting of the PSD and worked on related payment dossiers. Ms King has a deep knowledge of regulatory aspects involved and has developed strong relationships with key decision makers on regulatory and supervision issues.

Ms King has been advising European Commissioner for Internal Market and Financial Services, Mr Charlie Mc Creevy. Ms King contributed to the revision work of several key legal frameworks for payment services: Regulation 2560/ FATF regulation accompanying fund transfers, DG Comp competition inquiries in cards, etc. Ms King has served as observer for SEPA for the European Commission and as key interlocutor for EPC during 5 years and represented the European Commission in the ECB working groups (standardisation and payment services and as party to bilateral meetings with EPC for progress review for SEPA). Ms King has a deep understanding of the diverse business models of the PI industry.

Prior to joining the European Commission Ms King was for 3 years Manager Payment Services with the Austrian Central Bank, responsible for management of strategic projects. Ms King developed successful relationships with different key players in the private financial sector.

Ms King has sound experience in the financial sector, acquired working successfully both for the Private sector and for Institutions.

Ms King has a strong academic background in finance and banking and holds a Master Degree in Economics and a Master Degree in Business Administration from the University of Economics and Business Administration, Vienna.

David Saunders

Managing Director, Marketforce

Biography

David Saunders is Managing Director of Marketforce Business Media, which he founded (as Marketforce Communications) in 1987.

Amongst his roles at Marketforce he acts as editorial director of conferences in markets subject to economic regulation, including energy and utilities, broadcasting and postal services. He has led the development of Marketforce conferences in the postal services market in Europe and the UK for the last thirteen years.

He also leads Marketforce's public relations and communications service in the business to business market.

David Saunders is a graduate in law from the University of Durham and a barrister.

For 25 years he was a Royal Naval Reserve officer, becoming the most junior Commanding Officer in the Royal Navy at the age of 27. He subsequently commanded 6 HM Ships and acted as Minewarfare adviser to the UK Permanent Joint Headquarters.