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Retail Banking in Europe
Marketforce and the IEA’s 13th Annual Conference: Discuss strategies for a sustainable and profitable future with the leaders of Europe's most innovative banks
13th & 14th March 2012, Hotel Le Plaza, Brussels
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Speakers include:
Elena Patrizia Goitini
Head of Global Personal Banking Clients, UniCredit Group
Anders Carlström
Head of Internet Bank, SEB
Virginie Fauvel
Director of Online Banking, BNP Paribas
Jean-Paul Betbeze
Chief Economist, Credit Agricole
Jean-Paul Betbeze
Chief Economist, Credit Agricole
Biography
Chief Economist and Head of Economic Research, Member of the Crédit Agricole SA Executive Committee
- Professor, University of Paris, Panthéon-Assas,
- Member of the Prime Minister’s Economic Analysis Council,
- Chairman, Late Payment Intelligence Unit("Observatoire des délais de paiement"),
- Secretary to the Board, Foundation for World Agriculture and Rural Affairs (FARM),
- Member of Strategic Council for Sustainable Agriculture and Agri-food
- Member of the Cercle des Economistes, of ICBE (International Conference of Bank Economists), of the Scientific Committee of the Robert Schuman Foundation, the Académie du Béarn, and of COPEIAA (“Council for European and International Prospective Analysis of Agriculture and Food”).
EDUCATIONAL
- Graduate of the Ecole des Hautes Etudes Commerciales (1972),
- Post-graduate diploma in the Science of Organizations (1974),
- Doctorat d'Etat in Economics (1979),
- Supplementary Dissertation in Economics (1980),
- Agrégation des Facultés de Sciences Economiques (1984).
FORMER ACTIVITIES
- Special Advisor to the Chairman and to the Chief Executive Officer of Crédit Agricole SA (2003-2005), Head of the Crédit Lyonnais Economic and Financial Research Division (1989-2003),
- Former Chairman, Economic and Financial Affairs Commission, UNICE (Union des Confédérations de l'Industrie et des Employeurs d'Europe), SEP (Société d’Economie Politique), and AFEDE (Association Française des Economistes d'Entreprise),
- Former Secretary General, SEP (Société d’Economie Politique), and AFSE (Association Française de Science Economique)
- Professor, University of Franche-Comté (1984-1987), Senior Lecturer, Universities of Caen (1980-1983) and Amiens (1983-1984), Lecturer at the University of Paris IX Dauphine (1974-1980).
Hans van der Noordaa
CEO Retail Banking Benelux, ING
Ashley Machin
Digital Banking Director, Lloyds Banking Group
Conference overview:
Key reasons to attend Retail Banking in Europe in 2012:
- Discuss strategy to grow share of customers' wallets and build profitable relationships
- Learn how to engage with tomorrow's customers and what innovation in digital channels is needed
- Examine how banks are attracting the most profitable customers and winning the battle for wealth
- Hear about the prospect for European economies and the impact for banks
- Look at the changing regulatory landscape and its impact for banks and consumers
- Understand the value of m-payment for banks and customers alike
- Listen to case studies on developing an effective social media strategy
- Hear case studies on improving the branch experience
Europe's 
banks are seldom discussed without mention of the bailouts, privatisations, failures, impairments and selloffs that have befallen the sector in recent years. This conference will examine some of the consequences of the Euro zone debt crisis, stricter regulation and tighter capital requirements on Europe's banks and retail activities, before focusing on how the sector can move forward and rebuild itself. The outlook for banks' retail activities relies not only on capital efficiency and prudent risk management, but also developing the right strategy and approach to customer engagement. It is more important than ever to establish a solid platform for the future, with strong, stable and profitable operations better able to serve the customer.
In order to generate sustainable profits going forward, retail banks must strike the right balance between risk and reward, recover and strengthen relationships with customers, and invest in evolving digital channels. Next year's Retail Banking in Europe brings together some of the leading figures in the industry to discuss strategies for building the profitable bank of tomorrow.
