Chairman’s opening remarks

Marketforce and the ASI's 3rd Annual
29th March 2012, The Guoman Tower Hotel, London
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Thursday 29 March 2012, The Guoman Tower Hotel, London


The delivery of smart meters, smart grids and smarter transmission will require collaboration between providers, suppliers and stakeholders from within and without the utilities industry. Technology, software, networks, suppliers, generators and, most importantly, consumers all need to be pulling in the same direction.

Head of Smart Home Opertations, British Gas
British Gas Smart Homes was established in December 2010 to ensure that customers are at the very heart of British Gas' smart metering rollout programme. Sian Gardner is Head of Smart Homes Operations, responsible for ensuring every customer with a smart meter experiences a differentiated and exceptional level of service. A major element of Sian's role is to ensure the design of the smart metering set and associated infrastructure, systems and processes are developed to fully realise the benefits of smart metering for British Gas and its customers.
During 2010 Sian managed the relationship with British Gas' third parties to start installing residential smart meters in volume. British Gas has now brought this operation in house through British Gas Smart Metering and has installed more residential smart meters than any other UK supplier.
Sian has been with British Gas for 10 years and in the Energy Supply Industry for over 20 years in a wide range of Operational and Programme roles, including Heading up the Account Management team for British Gas Business.

Chief Executive Officer, Electricity Northwest
Steve Johnson CEO: Steve was appointed Chief Executive of Electricity North West in September 2008. Steve has experience in both the Electricity and Water sectors; his early career being in Yorkshire Electricity and Norweb . He was Managing Director in United Utilities Contract Solutions Business and in 2001 he led the Welsh Water Operations Contract; delivering a step change improvement in Operational and Financial performance. He joined AWG Plc in 2006 as MD of Morrison; the support services group and successfully led sale process of Morrison Utilities to private equity.

Strategy Development Manager, Future Transmission Networks, National Grid
Craig Dyke is the Strategy Development Manager at National Grid in Future Transmission Networks. He is responsible for developing National Grid's future strategy on system balancing and represents National Grid at various SMART and demand side response industry forums. He is a Chartered Engineer and has been working for National Grid since March 2000. He has undertaken various roles over the last decade across the operations side of National Grid. Craig previously managed the team responsible for the development, negotiation, procurement and settlement of balancing services contracts in electricity and gas.

Partner, Ernst & Young
Richard Postance is a leading partner in Ernst & Young’s Power & Utilities performance improvement practice and leads Ernst & Young’s response to Smart Metering and Grids. He draws on his engineering and technology background to provide strategy and transformation consulting for the energy retail, telecommunications and public sectors. Richard’s recent experience includes transforming the customer service and field operations for leading utilities including designing energy services propositions and customer engagement plans in response to a Smart Meter roll out.

Chief Executive Officer, UK Power Networks
Basil Scarsella is the Chief Executive Officer of UK Power Networks, owned by the Cheung Kong Group. This is the largest Distribution Network Operator in the UK, distributing electricity to over 8 million homes and businesses. It has over 5,000 employees in its regulated and non-regulated areas and generated over £1.3bn of revenue in 2010, with revenue of over £200m per year for the non-regulated business, which has long-term contracts with high profile customers such as the London airports and the London Underground.
Prior to taking up the appointment at UK Power Networks, Mr. Scarsella was the CEO of Northern Gas Networks from 2005, also owned by the Cheung Kong Group, distributing gas to 2.5 million homes in the north east of England.
From 1998, Mr. Scarsella was the CEO of ETSA Utilities, a privatised electricity distribution business in Australia. Between 1994 and 1998 he was General Manager of ETSA Power Corporation, responsible for electricity distribution, retailing, field services and customer services. Before joining ETSA Corporation in 1994 he was Group Planning and Finance Manager at the South Australia Gas Company (SAGASCO).
Mr. Scarsella holds a degree in Economics from the University of Adelaide and is a Certified Practicing Accountant. He is a Life Member of Football Australia and former Member of the Executive Committee of FIFA. He received the Australian Sports Medal in 2000 and in 2003 became a Member of the Order of Australia, for services to sport.
Mr. Scarsella and his wife Rita have a daughter and two sons.

Smart Metering & Smart Grid Lead, Accenture
Rick leads Accenture’s UK Smart Metering & Smart Grid practise. He has worked in the utilities sector for over 20 years delivering business change projects and is regarded as a leading subject matter specialist for utility solutions in Smart Metering and the operation of liberalised electricity and gas market processes. He has developed many Smart Technology strategies and solutions in the UK and Europe for a diverse range of clients and implemented numerous Smart Metering solutions. He is currently working with one of the UK’s major energy retailers on their Smart Metering Operating Model and high level solution design.
Delegates will discuss in four facilitated groups their experience and ideas around the following topics:
Accenture facilitators will then feed back to the chair their group’s main points of discussion and conclusions



Head of Smart Metering Programme, UK Power Networks
Phil Hack has over 24 years experience in the electricity industry, from both an operational and non-operational perspective. He has been responsible for developing and implementing transformational strategies including new operating models and cost reduction programmes.
Phil joined UK Power Networks in 1987 as an apprentice, he is now responsible for developing UK Power Networks strategy for the GB Smart Metering Programme, this includes both the interface with the three electricity distribution networks it operates in London, East of England and the South East and the investment opportunity in financing and deploying smart meters on behalf of energy suppliers.
"The measure of success for smart metering deployment, is that we knock on the door, the customer understands why we are there, allows us to install the smart meters and is delighted with the experience"
Phil recognises that this is easy to say and is extremely difficult to deliver!


Chief Executive Officer, Landis+Gyr
Steve Cunningham joined Landis+Gyr as CEO, UK and Ireland on 1st March 2009. Steve had previously spent 18 years in the IT industry, most recently at Nortel where he was General Manager of the business's Global Account Team supporting BT. Steve's appointment was a reflection of the increasing importance of the emerging European smart metering industry, with countries across the region looking to roll-out ambitious metering programmes in order to reach the EU's 2020 targets. His experience in large scale public sector and network provider managed service programmes will be invaluable in developing Landis+Gyr's business, both in the critical UK market and more widely in the EMEA region as a whole.


Chief Executive Officer, Landis+Gyr
Steve Cunningham joined Landis+Gyr as CEO, UK and Ireland on 1st March 2009. Steve had previously spent 18 years in the IT industry, most recently at Nortel where he was General Manager of the business's Global Account Team supporting BT. Steve's appointment was a reflection of the increasing importance of the emerging European smart metering industry, with countries across the region looking to roll-out ambitious metering programmes in order to reach the EU's 2020 targets. His experience in large scale public sector and network provider managed service programmes will be invaluable in developing Landis+Gyr's business, both in the critical UK market and more widely in the EMEA region as a whole.

Head of Future Networks, UK Power Networks
Dave is a member of EDF Energy Networks senior management team and currently holds the position of Head of Future Networks. He is responsible for the development of long-term network development strategies for EDF Energy's regulated public electricity distribution networks business serving the East and South East of England and London.
Dave serves on the International Technical Committee for CIRED and is chair of Session 4 – Distributed Energy Resources and Efficient Utilisation of Electricity.
He holds an Honours Degree in Electrical Power Engineering. He is a Chartered Engineer and a Fellow of the UK Institution of Engineering and Technology. He is also a member of the UK Institute of Asset Management.


Partner, Ernst & Young
Richard Postance is a leading partner in Ernst & Young’s Power & Utilities performance improvement practice and leads Ernst & Young’s response to Smart Metering and Grids. He draws on his engineering and technology background to provide strategy and transformation consulting for the energy retail, telecommunications and public sectors. Richard’s recent experience includes transforming the customer service and field operations for leading utilities including designing energy services propositions and customer engagement plans in response to a Smart Meter roll out.
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Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 144,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.

Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.

Airwave is the leading provider of high quality resilient voice and data critical communications to organisations that provide vital services to the public including the police, fire and ambulance services as well as local authorities, utilities and transport providers.
Utilities need a smarter way of delivering services to the public. Airwave SmartWorld is helping utilities customers meet these challenges with smarter communications solutions such as resilient voice and data, Machine to machine communications, Long range low power radio services, Low latency applications, Smart Metering and Smart Grid services.

ELEXON delivers a range of balancing and settlement services that are critical to the successful operation of Great Britain’s electricity trading arrangements. We handle over £1bn of our customers funds each year and interact with every one of the over 200 companies that take part in the electricity industry, who, in turn, deal with over 28 million customers across the country.
We’ve managed extensive industry change over the past 10 years, and are perfectly placed to help provide industry leading solutions to the challenges that smart metering will bring.

Engage Consulting are established expert advisors to energy and utility clients. Our clients trust us with their strategic, operational, project and programme challenges focusing on market operations, settlement arrangements, revenue and margin assurance, industry design, regulation, smart metering, smart grids, Feed in Tariffs and Green Deal.
Engage Consulting have played a key role within Great Britain’s (GB’s) smart initiatives since 2005. This has included work for the Energy Retail Association (ERA), the Energy Networks Association (ENA), the European Smart Metering Industry Group (ESMIG), major Suppliers, metering manufacturers, telecommunications companies, system integrators and technology solution providers. We have global experience of smart metering with clients across Europe, North America, Asia and Australia.
Our industry leading expertise allows us to help clients achieve business readiness for a smarter world, delivering confidence along with value for money. We consistently deliver robust and perceptive business knowledge and insight to our clients and support development of business cases, strategies and operational processes.

Landis+Gyr helps utilities manage energy better. As the World leader in smart energy management, our systems, hardware and software empower utilities and consumers to improve energy, efficiency, reduce energy costs and contribute to the sustainable use of resources. Our vision is for energy production and use to work in harmony with a sustainable environment. Through continuous development and innovation, our smart energy solutions make this happen.

SmartReach provides a low cost, secure and reliable way of ensuring that every home in Great Britain will reap the benefits of smart meters. The SmartReach solution is supported by trusted, world-class companies; Arqiva, BT, BAE Systems Detica and Sensus. All of the partners bring unparalleled expertise in delivering national communications solutions, secure systems, data services and running critical national infrastructure.
For more information go to: www.smartreach.com

www.steria.co.uk/markets/utilities
Steria delivers IT enabled business services which help organisations in the public and private sectors operate more efficiently and profitably. By combining an in depth understanding of our clients' businesses with expertise in IT and business process outsourcing, we take on our clients' challenges and develop innovative solutions to address them. Through our highly collaborative consulting style, we work with our clients to transform their business, enabling them to focus on what they do best. Our 20,000 people, working across 16 countries, support the systems, services and processes that make today's world turn, touching the lives of millions around the globe each day.
Founded in 1969, Steria has offices in Europe, India, North Africa and SE Asia and a 2010 revenue of €1.69 billion. 20 percent of Steria's capital is owned by its employees. Headquartered in Paris, Steria is listed on the Euronext Paris market.

Pitney Bowes Software is a software & services company that enables organizations to build and develop lifetime relationships with their customers. This is achieved through an innovative suite that integrates data integration, enhancement and management capabilities with sophisticated location intelligence. Coupled with advanced predictive analytics, rules-based decision making and cross‐channel customer interaction management, we help our clients build deeper and more profitable relationships with their customers and at the same time improve operational efficiency.

Wheatley Associates are experts in asset management and mobile workforce management. Drawing on its extensive software development heritage and its understanding of the utility industries’ requirements, the company provides a range of software solutions that can take advantage of the emerging Smart Meter and Smart Grid initiatives.

Established in 1996, Lowri Beck Services has been providing metering & data services to the utility industry for over 14 years. As a fully experienced meter reading & data collection business, we also offer gas & electricity meter asset provision (MAP), installation and maintenance services (NHH MOP and MAM/OAMI). Together, these dual fuel services enable Lowri Beck to provide a full Smart Metering Solution in preparation for a large-scale rollout from 2014 and in the interim foundation stage.
Our data management capabilities can be offered as part of these services or in isolation should a customer require data collection and management facilities (electricity NHH DC/DA and Gas Data Processing). We pride ourselves on our ability to supply flexible, bespoke solutions to our customers nationwide.

SQS is the world’s leading specialist for software quality with focus on Europe. Founded in Cologne in 1982, the company employs more than 2,000 staff. Along with a strong presence in Germany and the UK, SQS has further subsidiaries in Egypt, Finland, France, India, Ireland, the Netherlands, Norway, Austria, Sweden, Switzerland, South Africa and the US. With over 5,000 completed projects, SQS has a strong client base, including half of the DAX 30, nearly a third of the STOXX 50 and 20 of the FTSE 100 companies. These include, Allianz, Beazley, BP, Centrica, Daimler, Deutsche Post, Generali, JP Morgan, Meteor, Reuters and Volkswagen as well as companies from every other conceivable sector.

The Society of British Water and Wastewater Industries (SBWWI) is an active, not-for-profit, trade association representing the interests of UK manufacturers, contractors, consultants, distributors and others supplying the Water and Wastewater Industry. Its aims are to develop an effective, consultative and innovative supply chain to the UK water industry and to help members serve the industry better by providing a forum for discussion and the dissemination of information.

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