Mark Mullen, CEO, First Direct to speak at Customer Experience in Financial Services

First Direct's Chief Executive Officer Mark Mullen will be delivering the opening keynote address at Marketforce's Customer Experience in Financial Services. His keynote address will consider the importance of exceptional customer service and the necessity of delivering the brand promise in financial services.

 Other speakers currently confirmed to speak at this year's event include:

• Stephanie Smith, Director Retail Operations, Allianz Insurance
• Sandy Duckett, Customer Services Director, Standard Life Group
• Terry Kaye, Divisional Director of Customer Operations, Nationwide
• Rob Smale, Claims and Insurance Director, Ageas Insurance
• Kirti Srivastava, Head of Operations and Service Delivery, Hiscox

Click here to find out more, and register, for Customer Experience in Financial Services.

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