Marketforce

European Postal Services

Innovation and change: stay ahead of the game at the leading forum for the post and parcel industry


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Marketforce's European Postal Services is the must-attend strategic conference for the postal sector, attracting world-leading post and parcel companies with over 200 attendees from more than 40 countries.

Speakers

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Attendees at the 2013 event:

  • Learned how posts are moving up the e-commerce value chain
  • Discussed cross-border parcels and how best to adapt to a key growth market
  • Heard about innovative new delivery models: how are parcel lockers developing?
  • Developed a customer-centric approach for you and your partners
  • Moved into value-added logistics services: understanding a new revenue stream
  • Debated data innovation: how can posts generate value from data?
  • Captured the SME market: strategies for successful engagement

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Operations Day

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09:30

Welcome address by Marketforce

09:35

Chairman’s opening remarks

Brody Buhler
Brody Buhler

Global Postal Industry Lead

Accenture

Session One: Driving forward efficiency in the operating model
09:40

Leaders Forum

Faced with a steady decline in mail volumes, posts have come under pressure to radically rethink their operational strategies and reduce their fixed cost-base. Operational models must also be swiftly adapted to meet the demands of rising parcel volumes driven by e-commerce, if posts are not to lose out to competitors in this key revenue stream. This discussion forum will explore where further efficiency savings can be made and how obstacles to modernising operations can be tackled. Topics to be addressed will include:

  • Transforming the Last Mile: where can efficiency be improved? How are posts adapting?
  • Offering additional back office services: how can posts offer warehousing, invoicing and payments services on a cost-efficient basis?
  • How can posts better manage their existing assets?
  • Cloud computing: what is the potential for cost savings?
  • New technologies: where are innovations showing a real return on investment? What are the benefits for posts of developing software products in-house versus buying from suppliers?
  • Staff performance management: how can postal workers be best motivated to increase productivity?
Mariusz Zarzycki
Mariusz Zarzycki

Vice President of the Management Board

Poczta Polska

Michael Faltum
Michael Faltum

Head of Technology Development

Post Danmark

Alexandru Petrescu
Alexandru Petrescu

Executive Director

Romanian Post

10:40

Where the Black Swan Bites

  • Black Swan: is your entire supply chain endangered by a weak link
  • Inteligent Yard Management: accelerate the heartbeat of your supply chain
  • Return on investment: smartness which pays off
Dr. Eva Savelsberg
Dr. Eva Savelsberg

Vice President Logistics Division

INFORM GmbH

11:00

Questions

11:05

Refreshments

Session Two: Transforming delivery: maximising efficiency and customer convenience
11:35

Case Study: Austrian Post’s pick-up box model

In response to the increased demand for parcel delivery, Austrian Post has pioneered an innovative new network of communal lockers which customers can access 24 hours a day using a special code card. This presentation will examine what is needed in order to ensure customer satisfaction with pick-up boxes, and what lessons can be learned from Austria Post’s trial.

Thomas Bissels
Thomas Bissels

Head of Sales and Marketing, Parcels & Logistics

Austrian Post

11:55

First and last mile parcel automation - make it your own way

Walter Gritzner
Walter Gritzner

Business Unit Manager KePol Logistics Solutions

Keba

12:15

Questions

12:30

Lunch sponsored by Accenture

Session Three: Digital transformation - facing the operational challenge
13:45

Case study: Diversifying into digital: delivering first-rate internet services

With Postecom, Poste Italiane has concentrated in a subsidiary the responsibility of a full range of  e-services to public administrations and small and medium enterprises. This presentation will outline the opportunities for posts in areas such as digital certification, secure services, e-commerce and digital communication. It will cover how technology is developing in these areas and the operational challenges which posts must overcome to succeed in this arena.

Vincenzo Pompa
Vincenzo Pompa

Chief Executive Officer, Postecom

Poste Italiane

14:05

Case Study: NamPost’s digital postal box

As one of the most innovative and forward-looking developing world postal services, NamPost has rolled out an ambitious digital mailbox project. This presentation will share the Namibian experience and offer insight into the challenges for postal operators of implementing a digital transformation project in a challenging market.

Ambrosius Ipinge
Ambrosius Ipinge

General Manager, Postal Services

NamPost

14:25

Questions

14:35

Case Study: Harnessing the power of data at La Poste

La Poste is one of the first postal operators to recognise the great potential of Big Data to transform postal operations, having launched a pioneering project to examine its potential as a revenue generator and driver of operational efficiency. This presentation will explore the legal, technological and political challenges that La Poste has come up against with the project and offer insight into how it may progress in future.

14:55

Questions

15:00

Smart planning: how can technology drive maximum operational efficiency?

Arjen Heeres
Arjen Heeres

Chief Operations Officer

Quintiq

15:20

Questions

15:25

Refreshments

Session Four: Towards sustainable operations
15:55

Separating myth from fact: managing the effect of environmental issues on post

  • Paper and production: physical post versus digital - misinformation that hurts post
  • The postal sector and the green agenda: risks to business
  • How can postal operators mitigate risks and address negative stakeholder perceptions?
16:15

Postal solutions for sustainability

  • Zero emissions: a feasible goal for the postal sector?
  • Alternative fleet operations: are electric vehicles cost effective as well as green? 
  • Future prospects: how will the postal carbon fund work?
Stéphanie Scouppe
Stéphanie Scouppe

Sustainable Development Adviser

La Poste

16:35

Questions

16:45

Chairman’s closing remarks and end of Operations Day

European Postal Services - Day 1

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09:15

Welcome address

09:20

Chairman’s opening remarks

Brian Moran
Brian Moran

Global MD, Public Service Operations & Management

Accenture

Session One: CEO Forum
09:25

Enhancing revenue streams in a challenging market

Javier Cuesta Nuin
Javier Cuesta Nuin

Chief Executive Officer

Correos

09:45

Innovating for success: the customer-centric approach

Francisco de Lacerda
Francisco de Lacerda

Chief Executive Officer

Correios de Portugal

10:05

Securing sustainable growth: bold strategies for success

Aavo Kärmas
Aavo Kärmas

Chief Executive Officer

Eesti Post

10:25

Reinvention: strategies for an industry in transformation

Brody Buhler
Brody Buhler

Global Postal Industry Lead

Accenture

10:45

Panel Discussion

  • How has the European postal sector weathered the storms of the eurozone crisis?
  • To what extent will the growth of e-commerce reverse the trend towards declining mail volumes?
  • Towards customer-centricity: how are posts adapting to meet changing customer demands?
  • Digital mail: how can it be monetised?
  • The future of the USO: how is it being redefined for the Internet age?
  • The data revolution: could posts generate revenue from data services?
  • What new opportunities do recent trends in direct mail present for posts?
Javier Cuesta Nuin
Javier Cuesta Nuin

Chief Executive Officer

Correos

Francisco de Lacerda
Francisco de Lacerda

Chief Executive Officer

Correios de Portugal

Aavo Kärmas
Aavo Kärmas

Chief Executive Officer

Eesti Post

Brody Buhler
Brody Buhler

Global Postal Industry Lead

Accenture

11:25

Refreshments

Session Two: The e-commerce revolution - adapting to a new postal landscape
11:55

Seizing opportunities in a booming e-commerce market

Wagner Pinheiro de Oliveira
Wagner Pinheiro de Oliveira

Chief Executive Officer

Brazil Post

12:25

Case Study: bpack

With bpack, bpost has repositioned its parcel service to seize opportunities arising from the e-commerce boom, moving up the value chain to offer a full range of logistics, fulfilment and added-value solutions. This presentation will explore the challenges of offering a first-class customer experience to e-commerce customers, and examine the range of opportunities in this key growth market.

Peter Somers
Peter Somers

Chief Executive Officer

bpost Parcels & International

12:45

Title to be confirmed

Declan Daly
Declan Daly

Vice President Europe, Network Agents

Western Union

13:05

Questions

13:15

Lunch sponsored by Neopost

Session Three: Streams
Stream A: Optimising the customer experience Stream B: Reaching out to SME customers Stream C: Opportunities in direct marketing
View full stream » View full stream » View full stream »

14:30 Chairman’s opening remarks

Brody Buhler

Global Postal Industry Lead

Accenture

14:35 Leveraging the retail network to build customer relationships

Susan Barton

Strategy Director

The Post Office

14:55 Reliability, visibility and communication

Jeff Taylor

Transport & Logistics Director

Honeywell

Nigel Doust

Chief Executive Officer

Blackbay

15:15 Questions

15:20 Refreshments

15:50 Interacting with customers in the smartphone era

João Melo

Head of Development

Correios de Portugal

16:10 Panel Discussion

João Melo

Head of Development

Correios de Portugal

Thomas Auböck

SVP Key & Business Accounts

Austrian Post

Susan Barton

Strategy Director

The Post Office

14:30 Chairman’s opening remarks

14:35 Capturing the SME market: what are the challenges?

Stefan Luginbühl

Head of Courier, Express & Parcels

Swiss Post

14:55 Fact and fiction: what do SMEs really want from postal providers?

Jeremy Belostock

Director Group Strategy

Neopost

15:15 Questions

15:20 Refreshments

15:50 Creating value-added services for SMEs

Pasi Ketonen

Development Director

Itella

16:10 Panel Discussion

Pasi Ketonen

Development Director

Itella

Stefan Luginbühl

Head of Courier, Express & Parcels

Swiss Post

David Muntañola Prosper

Commercial and Marketing Director

Correos

Jeremy Belostock

Director Group Strategy

Neopost

14:30 Chairman’s opening remarks

14:35 New trends; new challenges: modernising the post’s direct mail offering

Ciprian Bolos

Head of Strategy and International Relations

Romanian Post

14:55 What is the role of physical mail in a modern marketing strategy?

Dieter Weng

President

FEDMA

15:15 Questions

15:20 Refreshments

15:50 Advisory session

16:10 Panel Discussion

Dieter Weng

President

FEDMA

Ciprian Bolos

Head of Strategy and International Relations

Romanian Post

Neil Chapman

Founder

PostalSavingsExpert.com

Haico H.J Meijerink

Chief Executive Officer

Sandd

17:00

End of day one followed by a drinks reception and treasure hunt hosted by Blackbay and Honeywell

European Postal Services - Day 2

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09:20

Chairman’s opening remarks

Session Four: Building an effective regulatory framework
09:25

Promoting e-commerce: what are the implications for the European postal sector?

In this presentation Werner Stengg will outline the European Commission’s ambitious plans to boost e-commerce in the EU. He will explain the Commission’s priorities following from the Green Paper on parcel delivery, and how it is working to create a framework under which the needs of both e-tailers and consumers will be adequately met.

Werner Stengg
Werner Stengg

Head of Unit, Post and Online Services, DG Internal Market

European Commission

09:45

Advisory session

10:05

Questions

10:10

Panel Discussion: Regulating for a competitive, sustainable postal market

  • What are the remaining obstacles to competition in European postal markets and how can these be tackled?
  • What regulatory change is needed in light of the e-commerce revolution?
  • Redefining the USO: how can posts balance public service and sustainable cost?
  • VAT exemptions for USO services: necessary subsidy or harmful market distortion?
  • Accession countries: how is liberalisation progressing? What new opportunities will arise post-2013?
Werner Stengg
Werner Stengg

Head of Unit, Post and Online Services, DG Internal Market

European Commission

Péter Sümegi
Péter Sümegi

Director of Public Affairs

Magyar Posta

Pablo Raventos
Pablo Raventos

Director General

Unipost

Joost Vantomme
Joost Vantomme

Chair, European Union Affairs Committee

PostEurop

11:00

Refreshments

Session Five: Cross-border delivery: stepping up to meet rising demand
11:30

International mail: capturing opportunities in a growing market

This presentation will explain the business objectives of Asendia, the joint venture between La Poste and Swiss Post. It will examine how Asendia is tackling the operational challenges of cross-border delivery and establishing its place in this key growth sector.

Marc Pontet
Marc Pontet

Chief Executive Officer

Asendia

11:50

The cross-border challenge: an e-tailer’s perspective

This presentation will explore the growth of cross-border e-commerce, and the challenges for an online retail business of expanding cross-border sales without passing on high costs to the customer. It will offer insight into how e-tailers and post and parcel operators can work together to reap the benefits of rising demand for cross-border delivery.

Anthony Millet
Anthony Millet

Chief Operating Officer, Activinstinct.com

Millet Sports

12:10

Advisory session

12:30

Questions

12:35

Panel Discussion

  • B2C parcels: how is the cross-border market developing in Europe?
  • Are postal operators well-placed to grow their market share in cross-border parcels?
  • Increasing co-operation: how is the IPC’s E-Parcel Group developing?
  • What more needs to be done to harmonise national systems and ensure smooth cross-border delivery?
  • Navigating customs: what can post and parcel operators do to avoid unnecessary delays?
Olivier Tsalpatouros
Olivier Tsalpatouros

Director, Aviation Security & Customs

GeoPost

Mark Harrison
Mark Harrison

Head of Markets

International Post Corporation

Anthony Millet
Anthony Millet

Chief Operating Officer, Activinstinct.com

Millet Sports

Sam Samara
Sam Samara

Director Global Distribution

DHL Global Mail

13:15

Lunch hosted by First Rate Exchange Services

Session Six: Expanding horizons: opportunities in value-added services
14:30

Building innovative partnerships in end-to-end logistics

  • Which sectors are showing growing demand for fulfilment and logistics services?
  • Facing off the competition: assessing the market challenge
  • Technology driving change: how are logistics operations becoming more efficient?
14:50

Case Study: Post Danmark’s Telemedicin

With Telemedicin, Post Danmark has established itself as a trusted delivery partner to the healthcare sector, providing a secure distribution service of equipment and technology as well as staff specially trained to assist healthcare service users and collect equipment after use. This presentation will explore the growing commercial opportunities in the healthcare sector and the operational and cultural challenges for postal operators in expanding their role in this area.

Inge Speiermann
Inge Speiermann

Chief Innovation Officer

Post Danmark

15:10

Questions

15:15

Chairman’s closing remarks and end of conference

Javier Cuesta Nuin
Javier Cuesta Nuin

Chief Executive Officer

Correos

Wagner Pinheiro de Oliveira
Wagner Pinheiro de Oliveira

Chief Executive Officer

Brazil Post

Francisco de Lacerda
Francisco de Lacerda

Chief Executive Officer

Correios de Portugal

Marc Pontet
Marc Pontet

Chief Executive Officer

Asendia

Aavo Kärmas
Aavo Kärmas

Chief Executive Officer

Eesti Post

Peter Somers
Peter Somers

Chief Executive Officer

bpost Parcels & International

Inge Speiermann
Inge Speiermann

Chief Innovation Officer

Post Danmark

Mariusz Zarzycki
Mariusz Zarzycki

Vice President of the Management Board

Poczta Polska

Michael Faltum
Michael Faltum

Head of Technology Development

Post Danmark

Vincenzo Pompa
Vincenzo Pompa

Chief Executive Officer, Postecom

Poste Italiane

Werner Stengg
Werner Stengg

Head of Unit, Post and Online Services, DG Internal Market

European Commission

Joost Vantomme
Joost Vantomme

Chair, European Union Affairs Committee

PostEurop

Susan Barton
Susan Barton

Strategy Director

The Post Office

Pablo Raventos
Pablo Raventos

Director General

Unipost

Olivier Tsalpatouros
Olivier Tsalpatouros

Director, Aviation Security & Customs

GeoPost

David Muntañola Prosper
David Muntañola Prosper

Commercial and Marketing Director

Correos

Pasi Ketonen
Pasi Ketonen

Development Director

Itella

João Melo
João Melo

Head of Development

Correios de Portugal

Andy Barber
Andy Barber

General Manager imail

UK Mail

Ambrosius Ipinge
Ambrosius Ipinge

General Manager, Postal Services

NamPost

Delphine Desgurse
Delphine Desgurse

Head of Marketing Intelligence & Strategic Planning

La Poste

Thomas Bissels
Thomas Bissels

Head of Sales and Marketing, Parcels & Logistics

Austrian Post

Stefan Luginbühl
Stefan Luginbühl

Head of Courier, Express & Parcels

Swiss Post

Thomas Auböck
Thomas Auböck

SVP Key & Business Accounts

Austrian Post

Péter Sümegi
Péter Sümegi

Director of Public Affairs

Magyar Posta

Stéphanie Scouppe
Stéphanie Scouppe

Sustainable Development Adviser

La Poste

Dieter Weng
Dieter Weng

President

FEDMA

Mark Harrison
Mark Harrison

Head of Markets

International Post Corporation

Martyn Eustace
Martyn Eustace

Director

Two Sides

Dr. Eva Savelsberg
Dr. Eva Savelsberg

Vice President Logistics Division

INFORM GmbH

Brody Buhler
Brody Buhler

Global Postal Industry Lead

Accenture

Brian Moran
Brian Moran

Global MD, Public Service Operations & Management

Accenture

Alexandru Petrescu
Alexandru Petrescu

Executive Director

Romanian Post

Walter Gritzner
Walter Gritzner

Business Unit Manager KePol Logistics Solutions

Keba

Jeff Taylor
Jeff Taylor

Transport & Logistics Director

Honeywell

Alain Roset
Alain Roset

Director for the Prospective

La Poste

Nigel Doust
Nigel Doust

Chief Executive Officer

Blackbay

Jeremy Belostock
Jeremy Belostock

Director Group Strategy

Neopost

Ciprian Bolos
Ciprian Bolos

Head of Strategy and International Relations

Romanian Post

Neil Chapman
Neil Chapman

Founder

PostalSavingsExpert.com

Haico H.J Meijerink
Haico H.J Meijerink

Chief Executive Officer

Sandd

Anthony Millet
Anthony Millet

Chief Operating Officer, Activinstinct.com

Millet Sports

Sam Samara
Sam Samara

Director Global Distribution

DHL Global Mail

Bob Latham
Bob Latham

Director

Two Sides

Declan Daly
Declan Daly

Vice President Europe, Network Agents

Western Union

Arjen Heeres
Arjen Heeres

Chief Operations Officer

Quintiq

Andre Pharand
Andre Pharand

Senior Principal

Accenture

Lead Sponsor

Accenture

www.accenture.com/postal

Accenture is a global management consulting, technology services and outsourcing company, with approximately 236,000 people serving clients in more than 120 countries.  We collaborate with postal and express clients around the world to help them become high-performance organizations. We mobilize the right people, skills and technologies to help our clients improve operational efficiency, identify and enter new markets, and enhance customer relationships. Our systems help deliver over 50 percent of the world’s mail.

Speaking at

10:25, 13th March 2013
Reinvention: strategies for an industry in transformation

Sponsors

Blackbay

www.blackbay.com

Blackbay delivers real-time mobile worker solutions that enable business process improvements to Postal and Supply Chain operations. With proven results for Posts in Europe and Asia Pacific, Blackbay solutions increase asset utilisation, reduce costs, and improving service quality. Visit www.blackbay.com to read the testimonies from our customers on the Blackbay experience.

Speaking at

14:55, Stream A, 13th March 2013
Reliability, visibility and communication

Bell and Howell

www.bellhowell.net

Bell and Howell, LLC is a leading provider of solutions and services for paper-based and digital messaging. The company’s portfolio includes products that reduce production and postage costs, increase operational efficiency, message impact and relevancy, and ensure integrity and quality. Supporting these solutions is one of the largest dedicated service organizations in the industry.

 

First Rate Exchange Services

www.firstrate.co.uk/

First Rate Exchange Services is the UK’s leading Foreign Exchange Service provider, combining exceptional wholesale currency expertise with a formidable high street presence.
First Rate provides highly flexible foreign exchange services that can be shaped to suit your business requirements and help you maximize income. Our services can be provided on a partially or fully outsourced basis and white-labeled to give your brand the greatest impact.

 

Honeywell

www.honeywellaidc.com

Honeywell Scanning & Mobility manufactures barcode scanners and rugged mobile, wearable, tablet and vehicle-mount computers. The portfolio includes the Voyager®, Xenon™, Dolphin®, Thor™, and the HX3 rugged voice-dedicated computer. These innovative products are complemented by advanced software and professional solutions that enable customers to effectively manage data and assets.

 

INFORM

www.syncrotess.com/distribution-centres

Looking back on 13 years of successful implementations, INFORMs software SyncroTESS is the most comprehensive IT-solution for yard management in postal hubs available today. INFORM provides its customers with individually configurable software for optimised logistics, enabling superior ROI compared to modern transactional systems. INFORM's focus is on increasing both productivity and service levels and enabling customers to adapt their business to ever changing markets.

Speaking at

10:30, 12th March 2013
Where the Black Swan Bites

Keba

www.keba.com/en/

KEBA is an internationally successful company which develops innovative solutions for the industrial, banking, service and energy automation. With more than ten years of experience in postal and logistics automation, KePol machines have established a reputation as being the best on the market with the world’s largest installation base.

Speaking at

14:45, Stream A, 12th March 2013
TBC

Neopost

www.neopost.com

Neopost has a track record of success innovating and implementing unique, customer-tailored technology solutions. Our experience encompasses the entire mail pipeline from mail document creation through to proof of delivery and tracking solutions. Neopost provides uniquely configured hardware and software applications that help provide an efficient and seamless customer experience. We know the postal industry. Our clients include some of the world\'s largest postal and logistics operators and we work with hundreds of thousands of business postal users worldwide.

 

Quintiq

www.quintiq.com/

Quintiq’s revolutionary supply chain planning and optimization (SCP&O) platform enables enterprises to improve efficiency at every stage of the supply chain journey. It powers end-to-end planning and optimization of personnel, resources, and processes in a single planning environment, across all planning horizons. Many of the world’s largest and most successful enterprises rely on Quintiq to achieve their business goals, strengthen their competitive advantage, and create new revenue streams.

Established in 1997 and growing rapidly, Quintiq has a global presence with dual headquarters in the Netherlands and the USA, a global development center in Malaysia, and offices around the world. Quintiq’s software is in use at over 500 locations in 78 countries worldwide.

For more information, visit www.quintiq.com or follow @Quintiq on Twitter.

 

Soti.net

www.soti.net

As the most trusted Mobile Device Management and BYOD solution globally, SOTI’s award-winning MobiControl empowers organizations to manage and secure millions of employee and corporate-owned devices. Leading logistics corporations across the globe depend upon SOTI’s enterprise mobility management expertise.  Today over 80,000 customers around the world rely on SOTI’s award-winning MobiControl to reduce the costs associated with supporting a mobile field-force.

 

Travelex

www.travelex.co.uk

Travelex is the world’s leading foreign exchange specialist with more than 1,200 stores and 1250 ATMs in 25 countries, at key air/seaport, rail and tourist locations. Travelex provides outsourcing foreign currency expertise and services to partners including banks, supermarkets and travel agencies, extending our reach up to 100 countries and 20,000 locations worldwide.

 

Vmoto

www.vmoto.com/

Vmoto is a publically listed scooter manufacturing and distribution group specialising in high quality electric powered scooters, mostly for delivery and postal use. The scooters are silent, emission free, much cheaper to run than petrol scooters and very versatile. We have the widest support network in the world.

 

Western Union

www.westernunion.com

The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders.

As of December 31 2012, the Western Union, Vigo and Orlandi Valuta branded services were offered through a combined network of approximately 510,000 agent locations in 200 countries and territories. In 2012, The Western Union Company completed 231 million consumer-to-consumer transactions worldwide, moving $79 billion of principal between consumers, and 432 million business payments.

For more information, visit www.westernunion.com

 

Exhibitors

Govecs

www.govecs.com/

GOVECS GmbH was found with the objective to provide clean, efficient, reliable and affordable transportation on the leading edge of technology for electrical mobility. Our European manufactured e-scooters are exclusively designed and developed as electric vehicles. The sophisticated drive train ensures a low center of gravity which leads to a great manoeuvrability and a unique handling.

 

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