Event Documentation
Marketforce's European Postal Services is the must-attend strategic conference for the postal sector, attracting world-leading post and parcel companies with over 200 attendees from more than 40 countries.
Attendees at the 2013 event:
- Learned how posts are moving up the e-commerce value chain
- Discussed cross-border parcels and how best to adapt to a key growth market
- Heard about innovative new delivery models: how are parcel lockers developing?
- Developed a customer-centric approach for you and your partners
- Moved into value-added logistics services: understanding a new revenue stream
- Debated data innovation: how can posts generate value from data?
- Captured the SME market: strategies for successful engagement
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Operations Day
Sheraton Madrid Mirasierra Hotel View details »
| 09:30 |
Welcome address by Marketforce |
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| 09:35 |
Chairman’s opening remarks
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Session One: Driving forward efficiency in the operating model |
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| 09:40 |
Leaders Forum Faced with a steady decline in mail volumes, posts have come under pressure to radically rethink their operational strategies and reduce their fixed cost-base. Operational models must also be swiftly adapted to meet the demands of rising parcel volumes driven by e-commerce, if posts are not to lose out to competitors in this key revenue stream. This discussion forum will explore where further efficiency savings can be made and how obstacles to modernising operations can be tackled. Topics to be addressed will include:
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| 10:40 |
Where the Black Swan Bites
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| 11:00 |
Questions |
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| 11:05 |
Refreshments |
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Session Two: Transforming delivery: maximising efficiency and customer convenience |
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| 11:35 |
Case Study: Austrian Post’s pick-up box model In response to the increased demand for parcel delivery, Austrian Post has pioneered an innovative new network of communal lockers which customers can access 24 hours a day using a special code card. This presentation will examine what is needed in order to ensure customer satisfaction with pick-up boxes, and what lessons can be learned from Austria Post’s trial.
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| 11:55 |
First and last mile parcel automation - make it your own way
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| 12:15 |
Questions |
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| 12:30 |
Lunch sponsored by Accenture |
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Session Three: Digital transformation - facing the operational challenge |
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| 13:45 |
Case study: Diversifying into digital: delivering first-rate internet services With Postecom, Poste Italiane has concentrated in a subsidiary the responsibility of a full range of e-services to public administrations and small and medium enterprises. This presentation will outline the opportunities for posts in areas such as digital certification, secure services, e-commerce and digital communication. It will cover how technology is developing in these areas and the operational challenges which posts must overcome to succeed in this arena.
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| 14:05 |
Case Study: NamPost’s digital postal box As one of the most innovative and forward-looking developing world postal services, NamPost has rolled out an ambitious digital mailbox project. This presentation will share the Namibian experience and offer insight into the challenges for postal operators of implementing a digital transformation project in a challenging market.
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| 14:25 |
Questions |
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| 14:35 |
Case Study: Harnessing the power of data at La Poste La Poste is one of the first postal operators to recognise the great potential of Big Data to transform postal operations, having launched a pioneering project to examine its potential as a revenue generator and driver of operational efficiency. This presentation will explore the legal, technological and political challenges that La Poste has come up against with the project and offer insight into how it may progress in future. |
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| 14:55 |
Questions |
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| 15:00 |
Smart planning: how can technology drive maximum operational efficiency?
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| 15:20 |
Questions |
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| 15:25 |
Refreshments |
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Session Four: Towards sustainable operations |
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| 15:55 |
Separating myth from fact: managing the effect of environmental issues on post
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| 16:15 |
Postal solutions for sustainability
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| 16:35 |
Questions |
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| 16:45 |
Chairman’s closing remarks and end of Operations Day |
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European Postal Services - Day 1
Sheraton Madrid Mirasierra Hotel View details »
| 09:15 |
Welcome address |
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| 09:20 |
Chairman’s opening remarks
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Session One: CEO Forum |
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| 09:25 |
Enhancing revenue streams in a challenging market
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| 09:45 |
Innovating for success: the customer-centric approach
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| 10:05 |
Securing sustainable growth: bold strategies for success
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| 10:25 |
Reinvention: strategies for an industry in transformation
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| 10:45 |
Panel Discussion
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| 11:25 |
Refreshments |
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Session Two: The e-commerce revolution - adapting to a new postal landscape |
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| 11:55 |
Seizing opportunities in a booming e-commerce market
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| 12:25 |
Case Study: bpack With bpack, bpost has repositioned its parcel service to seize opportunities arising from the e-commerce boom, moving up the value chain to offer a full range of logistics, fulfilment and added-value solutions. This presentation will explore the challenges of offering a first-class customer experience to e-commerce customers, and examine the range of opportunities in this key growth market.
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| 12:45 |
Title to be confirmed
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| 13:05 |
Questions |
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| 13:15 |
Lunch sponsored by Neopost |
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Session Three: Streams |
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| Stream A: Optimising the customer experience | Stream B: Reaching out to SME customers | Stream C: Opportunities in direct marketing |
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| View full stream » | View full stream » | View full stream » |
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14:30 Chairman’s opening remarks Brody BuhlerGlobal Postal Industry Lead Accenture 14:35 Leveraging the retail network to build customer relationships Susan BartonStrategy Director The Post Office 14:55 Reliability, visibility and communication Jeff TaylorTransport & Logistics Director Honeywell Nigel DoustChief Executive Officer Blackbay 15:15 Questions 15:20 Refreshments 15:50 Interacting with customers in the smartphone era João MeloHead of Development Correios de Portugal 16:10 Panel Discussion João MeloHead of Development Correios de Portugal Thomas AuböckSVP Key & Business Accounts Austrian Post Susan BartonStrategy Director The Post Office |
14:30 Chairman’s opening remarks 14:35 Capturing the SME market: what are the challenges? Stefan LuginbühlHead of Courier, Express & Parcels Swiss Post 14:55 Fact and fiction: what do SMEs really want from postal providers? Jeremy BelostockDirector Group Strategy Neopost 15:15 Questions 15:20 Refreshments 15:50 Creating value-added services for SMEs Pasi KetonenDevelopment Director Itella 16:10 Panel Discussion Pasi KetonenDevelopment Director Itella Stefan LuginbühlHead of Courier, Express & Parcels Swiss Post David Muntañola ProsperCommercial and Marketing Director Correos Jeremy BelostockDirector Group Strategy Neopost |
14:30 Chairman’s opening remarks 14:35 New trends; new challenges: modernising the post’s direct mail offering Ciprian BolosHead of Strategy and International Relations Romanian Post 14:55 What is the role of physical mail in a modern marketing strategy? Dieter WengPresident FEDMA 15:15 Questions 15:20 Refreshments 15:50 Advisory session 16:10 Panel Discussion Dieter WengPresident FEDMA Ciprian BolosHead of Strategy and International Relations Romanian Post Neil ChapmanFounder PostalSavingsExpert.com Haico H.J MeijerinkChief Executive Officer Sandd |
| 17:00 |
End of day one followed by a drinks reception and treasure hunt hosted by Blackbay and Honeywell |
European Postal Services - Day 2
Sheraton Madrid Mirasierra Hotel View details »
| 09:20 |
Chairman’s opening remarks |
Session Four: Building an effective regulatory framework |
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| 09:25 |
Promoting e-commerce: what are the implications for the European postal sector? In this presentation Werner Stengg will outline the European Commission’s ambitious plans to boost e-commerce in the EU. He will explain the Commission’s priorities following from the Green Paper on parcel delivery, and how it is working to create a framework under which the needs of both e-tailers and consumers will be adequately met.
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| 09:45 |
Advisory session |
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| 10:05 |
Questions |
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| 10:10 |
Panel Discussion: Regulating for a competitive, sustainable postal market
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| 11:00 |
Refreshments |
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Session Five: Cross-border delivery: stepping up to meet rising demand |
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| 11:30 |
International mail: capturing opportunities in a growing market This presentation will explain the business objectives of Asendia, the joint venture between La Poste and Swiss Post. It will examine how Asendia is tackling the operational challenges of cross-border delivery and establishing its place in this key growth sector.
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| 11:50 |
The cross-border challenge: an e-tailer’s perspective This presentation will explore the growth of cross-border e-commerce, and the challenges for an online retail business of expanding cross-border sales without passing on high costs to the customer. It will offer insight into how e-tailers and post and parcel operators can work together to reap the benefits of rising demand for cross-border delivery.
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| 12:10 |
Advisory session |
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| 12:30 |
Questions |
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| 12:35 |
Panel Discussion
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| 13:15 |
Lunch hosted by First Rate Exchange Services |
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Session Six: Expanding horizons: opportunities in value-added services |
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| 14:30 |
Building innovative partnerships in end-to-end logistics
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| 14:50 |
Case Study: Post Danmark’s Telemedicin With Telemedicin, Post Danmark has established itself as a trusted delivery partner to the healthcare sector, providing a secure distribution service of equipment and technology as well as staff specially trained to assist healthcare service users and collect equipment after use. This presentation will explore the growing commercial opportunities in the healthcare sector and the operational and cultural challenges for postal operators in expanding their role in this area.
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| 15:10 |
Questions |
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| 15:15 |
Chairman’s closing remarks and end of conference |
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Javier Cuesta NuinChief Executive Officer Correos |
Wagner Pinheiro de OliveiraChief Executive Officer Brazil Post |
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Francisco de LacerdaChief Executive Officer Correios de Portugal |
Marc PontetChief Executive Officer Asendia |
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Aavo KärmasChief Executive Officer Eesti Post |
Peter SomersChief Executive Officer bpost Parcels & International |
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Inge SpeiermannChief Innovation Officer Post Danmark |
Mariusz ZarzyckiVice President of the Management Board Poczta Polska |
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Michael FaltumHead of Technology Development Post Danmark |
Vincenzo PompaChief Executive Officer, Postecom Poste Italiane |
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Werner StenggHead of Unit, Post and Online Services, DG Internal Market European Commission |
Joost VantommeChair, European Union Affairs Committee PostEurop |
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Susan BartonStrategy Director The Post Office |
Pablo RaventosDirector General Unipost |
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Olivier TsalpatourosDirector, Aviation Security & Customs GeoPost |
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David Muntañola ProsperCommercial and Marketing Director Correos |
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Pasi KetonenDevelopment Director Itella |
João MeloHead of Development Correios de Portugal |
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Andy BarberGeneral Manager imail UK Mail |
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Ambrosius IpingeGeneral Manager, Postal Services NamPost |
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Delphine DesgurseHead of Marketing Intelligence & Strategic Planning La Poste |
Thomas BisselsHead of Sales and Marketing, Parcels & Logistics Austrian Post |
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Stefan LuginbühlHead of Courier, Express & Parcels Swiss Post |
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Thomas AuböckSVP Key & Business Accounts Austrian Post |
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Péter SümegiDirector of Public Affairs Magyar Posta |
Stéphanie ScouppeSustainable Development Adviser La Poste |
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Dieter WengPresident FEDMA |
Mark HarrisonHead of Markets International Post Corporation |
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Martyn EustaceDirector Two Sides |
Dr. Eva SavelsbergVice President Logistics Division INFORM GmbH |
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Brody BuhlerGlobal Postal Industry Lead Accenture |
Brian MoranGlobal MD, Public Service Operations & Management Accenture |
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Alexandru PetrescuExecutive Director Romanian Post |
Walter GritznerBusiness Unit Manager KePol Logistics Solutions Keba |
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Jeff TaylorTransport & Logistics Director Honeywell |
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Alain RosetDirector for the Prospective La Poste |
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Nigel DoustChief Executive Officer Blackbay |
Jeremy BelostockDirector Group Strategy Neopost |
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Ciprian BolosHead of Strategy and International Relations Romanian Post |
Neil ChapmanFounder PostalSavingsExpert.com |
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Haico H.J MeijerinkChief Executive Officer Sandd |
Anthony MilletChief Operating Officer, Activinstinct.com Millet Sports |
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Sam SamaraDirector Global Distribution DHL Global Mail |
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Bob LathamDirector Two Sides |
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Declan DalyVice President Europe, Network Agents Western Union |
Arjen HeeresChief Operations Officer Quintiq |
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Andre PharandSenior Principal Accenture |
Lead Sponsor
AccentureAccenture is a global management consulting, technology services and outsourcing company, with approximately 236,000 people serving clients in more than 120 countries. We collaborate with postal and express clients around the world to help them become high-performance organizations. We mobilize the right people, skills and technologies to help our clients improve operational efficiency, identify and enter new markets, and enhance customer relationships. Our systems help deliver over 50 percent of the world’s mail. |
Speaking at
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Sponsors
BlackbayBlackbay delivers real-time mobile worker solutions that enable business process improvements to Postal and Supply Chain operations. With proven results for Posts in Europe and Asia Pacific, Blackbay solutions increase asset utilisation, reduce costs, and improving service quality. Visit www.blackbay.com to read the testimonies from our customers on the Blackbay experience. |
Speaking at
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Bell and HowellBell and Howell, LLC is a leading provider of solutions and services for paper-based and digital messaging. The company’s portfolio includes products that reduce production and postage costs, increase operational efficiency, message impact and relevancy, and ensure integrity and quality. Supporting these solutions is one of the largest dedicated service organizations in the industry. |
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First Rate Exchange ServicesFirst Rate Exchange Services is the UK’s leading Foreign Exchange Service provider, combining exceptional wholesale currency expertise with a formidable high street presence. |
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HoneywellHoneywell Scanning & Mobility manufactures barcode scanners and rugged mobile, wearable, tablet and vehicle-mount computers. The portfolio includes the Voyager®, Xenon™, Dolphin®, Thor™, and the HX3 rugged voice-dedicated computer. These innovative products are complemented by advanced software and professional solutions that enable customers to effectively manage data and assets. |
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INFORMwww.syncrotess.com/distribution-centres Looking back on 13 years of successful implementations, INFORMs software SyncroTESS is the most comprehensive IT-solution for yard management in postal hubs available today. INFORM provides its customers with individually configurable software for optimised logistics, enabling superior ROI compared to modern transactional systems. INFORM's focus is on increasing both productivity and service levels and enabling customers to adapt their business to ever changing markets. |
Speaking at
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KebaKEBA is an internationally successful company which develops innovative solutions for the industrial, banking, service and energy automation. With more than ten years of experience in postal and logistics automation, KePol machines have established a reputation as being the best on the market with the world’s largest installation base. |
Speaking at
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NeopostNeopost has a track record of success innovating and implementing unique, customer-tailored technology solutions. Our experience encompasses the entire mail pipeline from mail document creation through to proof of delivery and tracking solutions. Neopost provides uniquely configured hardware and software applications that help provide an efficient and seamless customer experience. We know the postal industry. Our clients include some of the world\'s largest postal and logistics operators and we work with hundreds of thousands of business postal users worldwide. |
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QuintiqQuintiq’s revolutionary supply chain planning and optimization (SCP&O) platform enables enterprises to improve efficiency at every stage of the supply chain journey. It powers end-to-end planning and optimization of personnel, resources, and processes in a single planning environment, across all planning horizons. Many of the world’s largest and most successful enterprises rely on Quintiq to achieve their business goals, strengthen their competitive advantage, and create new revenue streams. |
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Soti.netAs the most trusted Mobile Device Management and BYOD solution globally, SOTI’s award-winning MobiControl empowers organizations to manage and secure millions of employee and corporate-owned devices. Leading logistics corporations across the globe depend upon SOTI’s enterprise mobility management expertise. Today over 80,000 customers around the world rely on SOTI’s award-winning MobiControl to reduce the costs associated with supporting a mobile field-force. |
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TravelexTravelex is the world’s leading foreign exchange specialist with more than 1,200 stores and 1250 ATMs in 25 countries, at key air/seaport, rail and tourist locations. Travelex provides outsourcing foreign currency expertise and services to partners including banks, supermarkets and travel agencies, extending our reach up to 100 countries and 20,000 locations worldwide. |
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VmotoVmoto is a publically listed scooter manufacturing and distribution group specialising in high quality electric powered scooters, mostly for delivery and postal use. The scooters are silent, emission free, much cheaper to run than petrol scooters and very versatile. We have the widest support network in the world. |
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Western UnionThe Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. |
Exhibitors
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