The Future of Retail Banking

Marketforce's 17th Annual Event

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The Future of Retail Banking, now in its 17th year, continues to attract senior executives from across the UK and Europe to discuss the latest challenges and opportunities within the retail banking industry. 

              200+                             100+                  90+
Attendees Companies Attendees from financial institutions


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Highlights in 2013:

  • Perspective from HSBC, Barclays, Santander and Metro Bank
  • How to attract customers with innovative banking models
  • The latest digital developments in mobile, social and customer analytics
  • Changing consumer demands
  • Two focused streams considering big data or the sustainability of credit
  • Enhanced networking opportunities at our drinks reception

The Future of Retail Banking 2013 was a huge success!
Missed out? All the speaker presentations are still available. 


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Print Programme

Day 1

Below is a sample of this years programme. The full programme will be available shortly.

To keep up to date with the latest programme, register above to be sent the brochure.


Welcome address by Juliet Knight, Director, Marketforce


Chairman’s opening remarks

Session One: Looking towards the horizon: the next decade in retail banking

Cultural revolution: focusing banking strategy on the customer

Alison Brittain
Alison Brittain

Group Director, Retail

Lloyds Banking Group


Succeeding in a new regulatory environment

Jeremy Marsden
Jeremy Marsden

Managing Director, Global Head of Retail Compliance



Achieving the omnichannel vision: meeting 21st century demands

Steve Pateman
Steve Pateman

Head of UK Banking



Advisory Session


Panel discussion

Leaders’ Forum

  • What major challenges lie ahead for retail banking?
  • Is there a need for a fundamental cultural change within the sector?
  • The impact of new entrants and branch sales – how is competition changing?
  • What impact will ring-fencing have on the savings and loans markets?
  • End of the free lunch – will banks start charging for current account services?
  • To what extent has the Current Account Switching Scheme affected loyalty?
  • How can banks remain profitable while providing a high quality of customer service?
  • How is banking evolving to adapt to 21st century demands?
Steve Pateman
Steve Pateman

Head of UK Banking


Jeremy Marsden
Jeremy Marsden

Managing Director, Global Head of Retail Compliance


Alison Brittain
Alison Brittain

Group Director, Retail

Lloyds Banking Group



Delegates in 2013 had the opportunity to network with representatives from the top banks across the UK. Just think who you could meet at the 2014 event.

Abanka JSC Citadele Banka Yseop
AIB Group Jumio iRise
Aimia Kofax WNS Global Services
ALM Brand Bank Laan & Spar Bank Iress
Aviva Lifestyle Services Group Western Union
Bank of England Lloyds Banking Group Invest Northern Ireland
Bank of Ireland Macmillan Cancer Support Vseobecna Uverova Banka
Banka Celje Mapa International Intelligent Environments
Banque Internationale                à Luxembourg Capita IT Professional Services Financial Conduct Authority
Barclays Bank MasterCard Institute of Economic Affairs
Baringa Partners Metro Bank Voiance
BCS Consulting MIDAS Manchesters               Investment Agency Information Builders UK
BGL Group Visa
bpost bank National Australia Bank Impact Executives
Callcredit National Savings & Investments UniCredit Group
Capita Group Nationwide Huawei Technologies
Marlin Financial Services Nova Kreditna Banka Maribor HSBC Bank
Ceska Sporitelna Penser Consulting Ulster Bank
CheBanca Post Office Hearsay Social
Close Brothers Group Priority Travel Group UniCredit Group
Clydesdale Bank Promontory Financial Group Triodos Bank
Computerworld Protectoria Golden Charter
CREALOGIX PwC Transversal
Credit Libanais QMatic Goallover
CSOB Realex Payments
Customer Buyology RESPONSE Global Reviews
Danske Bank Royal Bank of Scotland Teleperformance
Equifax Unibank Gartner
Equiniti RR Donnelley Sword Apak
ERGO Insurance Saffron Building Society Garantibank International
Erste Bank Standard Life Group
Experian Identity & Fraud Santander Gallup
EY Saudi Investment Bank Sopra Group
Fidor Bank Schuberg Philis Funding Circle
VoiceTrust Skipton Building Society Skye Bank

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