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The Future of Retail Banking

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Grange St Paul’s, London View details »

The Future of Retail Banking is the only conference leaders at the forefront of the industry need attend in 2015. With sessions addressing customer centricity, transparency, mobile banking, FinTech, SME banking and the branch, delivered by a high-level senior speaker line-up, this is an event not to be missed.

Speakers

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What to expect in 2015?

  • Hear from those leading the challengers, including the CEOs of Atom Bank and Starling Bank
  • Learn about how to drive customer loyalty and take advantage of opportunities in business banking
  • Listen to the experts’ opinions on the future of competition in banking
  • Explore some of the biggest changes taking place within the industry, including the rise of mobile-only banking and fintech partnerships
  • Network with your peers through discussions, debates and ask the expert sessions
  • Mark Mullen
    Mark Mullen

    Chief Executive Officer

    Atom Bank

    Anne Boden
    Anne Boden

    CEO

    Starling Bank

    Richard McCarthy
    Richard McCarthy

    UK Head of Banking

    KPMG

    Nick Kennett
    Nick Kennett

    Director of Financial Services

    Post Office

    Chris Brindley
    Chris Brindley

    Managing Director - Regional Banking

    Metro Bank

    Print Programme

    Day 1

    View details »


    09:20

    Welcome address from Marketforce

    09:25

    Chairman's opening remarks

    Richard McCarthy
    Richard McCarthy

    UK Head of Banking

    KPMG

    Session One: Guaranteeing transparent, fair and robust banking
    09:30

    Opening keynote address

    Putting customer trust at the heart of your banking strategy

    09:50

    Explaining the banking business model to customers

    10:10

    Advisory Session

    10:30

    Leader’s Forum

    Transparent banking: the answer to our problems all along?

    • To what extent will transparency rebuild customer trust?
    • How high up is transparency on the boardroom agenda?
    • What impact will increased transparency have on profits?
    • Is it easier to be transparent as smaller, challenger institution, than as a traditional one?
    • How best can you go about creating a culture of transparency?
    • What are the key challenges to developing an ethical culture within your bank?
    • What role does the regulator have to play in increasing transparency?
    • Is adhering to regulation good enough or does an ethical culture need to go further?
    • Could total transparency result in too little risk taking and a worse product offering?

       

    11:00

    Refreshments

    Session Two: Delivering the greatest value to customers
    11:30

    Improving the customer offer

    11:50

    Questions

    11:55

    Realising total customer centricity

    12:15

    Providing the ultimate digital customer journey

    Mark Mullen
    Mark Mullen

    Chief Executive Officer

    Atom Bank

    12:35

    Advisory Session

    12:55

    Panel Discussion

    How will competition in banking evolve?

    • How will the growing number of new entrants affect the market as a whole?
    • Will the plans for bank break-ups create better competition or is further change needed?
    • Future outlook: what can the industry expect from the CMA enquiry?
    • To what extent will competition actually improve the customer offer?
    • Do both new entrants and incumbents need to prepare to compete with a third party?
    13:25

    Lunch

    Session Three: Streams
    Stream A: A spotlight on customer experience Stream B: The future of mobile banking
    View full stream » View full stream »

    14:40 A customer experience that truly drives loyalty: understanding the critical factors

    15:00 Measuring the customer experience: do the metrics really work?

    15:20 Advisory Session

    15:40 Peer-to-Peer Discussion

    16:10 Refreshments

    14:40 Case Study

    15:00 Taking payments mobile

    15:20 Advisory Session

    15:40 Peer-to-Peer Discussion

    16:10 Refreshments

    Session Four: Laying the foundations for the future of banking
    16:40

    Bringing banking systems into the modern age

    • What are the most important changes needed for the next 10 years?
    • How can you limit effects on the customer during the transition phase?
    • What role can cloud banking play in supporting core systems?
    • How can you ensure security remains strong as technology advances?
    17:00

    Advisory Session

    17:20

    Title to be confirmed

    17:40

    Questions

    17:50

    Chairman’s closing remarks

    Day 2

    View details »


    09:00

    Chairman's opening remarks

    Richard McCarthy
    Richard McCarthy

    UK Head of Banking

    KPMG

    09:05

    Opening keynote address

    Taking a step forward: preparing banking for the next decade

    09:25

    Questions

    Session Six: The opportunities of SME banking
    09:30

    Helping Britain prosper: putting SMEs at the top of the agenda

    09:50

    Advisory Session

    10:10

    Enterprise, innovation and ambition: championing SMEs through banking

    10:30

    Ask the experts

    Delegates will form groups at their tables to devise a single critical question to be answered by our expert speakers.

    11:00

    Refreshments

    Session Seven: Utilising partnerships: how can FinTech revolutionise banking
    11:30

    A fireside chat

    Joint ventures: an incumbent and a start-up

    11:50

    Advisory Session

    12:10

    Finding and developing relationships with the right partners

    • How can you best identify potentially profitable partnerships?
    • How can you ensure the partnership meets both sides’ needs?
    • What are the key obstacles to a successful relationship with new FinTech start-ups?
    12:30

    Questions

    12:45

    Lunch

    Session Eight: The high street branch - saviour or sinking ship?
    14:00

    Case Study

    Developing a branch fit for the modern age

    14:20

    Advisory Session

    14:40

    Case Study

    Utilising an existing high street network

    The Post Office has an extensive presence on the British high street through which it offers a range of banking products, which it hopes to continue to extend. It also offers various services to customers of other banks with whom it has partnered. In this talk a representative will discuss how they are revolutionising their network and what opportunities and lessons they can offer other financial institutions.

    Nick Kennett
    Nick Kennett

    Director of Financial Services

    Post Office

    15:00

    Questions

    15:15

    Debate

    This house believes the branch will no longer exist in 20 years

    Speakers for the proposition and the opposition will spend five minutes each outlining their arguments and will then take part in a discussion with the audience for a further twenty minutes, before a vote for or against the motion.

    Proposing the motion: Anne Boden

    Opposing the motion: Chris Brindley

    Anne Boden
    Anne Boden

    CEO

    Starling Bank

    Chris Brindley
    Chris Brindley

    Managing Director - Regional Banking

    Metro Bank

    15:45

    Chairman's closing remarks and end of conference

    Sponsor

    KPMG

    www.kpmg.com/uk/en/pages/default.aspx

    KPMG LLP, is a UK limited liability partnership and operates from 22 offices across the UK with over 11,000 partners and staff. The UK firm recorded a turnover of £1.9 billion in the year ended September 2014. KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. We operate in 155 countries and have more than 162,000 people working in member firms around the world.

     

    Atos

    www.atos.net

    Atos SE (Societas Europaea) is an international information technology services company with 2013 annual revenue of € 8.6 billion and 76,300 employees in 52 countries. Serving a global client base, it delivers IT services through Consulting & Systems Integration, Managed Operations, and transactional services through Worldline, the European leader and a global player in the payments services industry. With its deep technology expertise and industry knowledge, it works with clients across different business sectors: Manufacturing, Retail & Transportation; Public & Health; Financial Services; Telcos, Media & Utilities.

     Atos is focused on business technology that powers progress and helps organisations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos Worldgrid.

     Atos is an accomplished provider not just of core banking systems, but of complete BPO services: we are the European leader in transactional processes for both payments and CRM.

     For more information visit: www.atos.net

     

    Infosys

    www.infosys.com/finacle

    Finacle is the industry-leading universal banking solution from Infosys. It helps banks renew their business by simplifying banking. The solution empowers them to accelerate innovation and create new opportunities. Today, Finacle is the choice of banks across 84 countries and serves over 450 million customers – nearly 18 percent of the world’s adult banked population.  The solution is consistently rated as a leader in the market by leading industry analysts.

    Finacle solutions address the core banking, e-banking, mobile banking, CRM, payments, treasury, origination, liquidity management and wealth management of retail, corporate and universal banks worldwide. 

     

    Sword Apak

    www.sword-apak.com

    Sword Apak (part of the Sword Group) has 35 years’ experience of providing specialist financial systems to the global asset finance and UK banking sectors. Our products have been designed by in-house financial software specialists, utilising their extensive knowledge and long-term experience of working within the financial services industry. Our specialist teams work with business and IT leaders to help translate their strategic business agendas into IT initiatives and solutions that measurably improve performance.

    www.sword-apak.com

     

    ContactPartners

    www.contactpartners.com

    ContactPartners makes customer contact rewarding. Since 1999, we’ve delivered specialist advice and pioneering solutions to 40+ major financial organisations.  ContactPartners unlocks competitive advantage and mitigates risk by helping our clients adapt to the challenge of rapidly changing markets and regulation.

    We deploy game-changing and impactful technologies in key areas of customer contact, e.g. multi-channel appointment booking solutions, currently much in vogue!

    We deliver big things in 90 days, risk free. Just ask our clients.

     

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