Marketforce

The Future of Retail Banking

Innovating for a new era: industry leaders debate how best to meet evolving customer demands.

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200+ attendees

in 2013

representation from
100+
companies

20+
countries

Conference Documentation

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2014 promises to be a dynamic year for retail banks – the sector needs to adapt and innovate to compete with new entrants, adjust to dramatic changes in consumer behaviour, and adhere to new regulation.

 This 17th annual The Future of Retail Banking will bring together high-street banks, including Barclays, Lloyds, and Santander, along with industry disruptors, to provide a balanced outlook in this new climate for retail banking. As one of the industry’s leading events, this conference regularly attracts over 200 attendees from the UK and further afield to discuss the latest challenges and opportunities within the retail banking industry.

Speakers:

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Key reasons to attend:

  • Hear from Barclays, Lloyds, RBS and Santander on their visions for the future
  • New entrants, including Metro Bank, Atom Bank, and Zopa will discuss innovative models
  • Evaluate how the customer relationship is evolving 
  • Find out about the challenges facing digital and branch channels 
  • Network at our evening drinks reception


'It's important that people in the industry take the time to consider what the future will look like. The Future of Retail Banking conference gives people that opportunity by bringing together a wide variety of speakers who passionately share their experiences and thoughts.'
- Steve Pateman, Head of UK Banking, Santander

'A broad range of topics covered, covering most if not all of the current themes in retail banking. Expertise came through from the speakers along with some valuable practical experiences'
- Jonathan Hall, Chief Executive Officer, Saffron Building Society

Steve Pateman
Steve Pateman

Head of UK Banking

Santander

Catherine Kehoe
Catherine Kehoe

Managing Director, Brands and Marketing

Lloyds Banking Group

Chris Popple
Chris Popple

Managing Director of Digital Banking

Royal Bank of Scotland

Anthony Thomson
Anthony Thomson

Chairman

Atom

Richard McCarthy
Richard McCarthy

UK Head of Banking

KPMG

Andrew McMullan
Andrew McMullan

Director Customer Analytics & Decisioning

Royal Bank of Scotland

Nigel Gilbert
Nigel Gilbert

Chief Marketing and Communications Officer

TSB

Chris Brindley
Chris Brindley

Managing Director - Regional Banking

Metro Bank

Nick Kennett
Nick Kennett

Director of Financial Services

Post Office

Michael Dooijes
Michael Dooijes

CEO, MyOrder

Executive Director, Head of Strategy & Innovation, Rabobank

Sam Peacock
Sam Peacock

Director of External Relations

SSE

Giles Andrews
Giles Andrews

Chief Executive Officer

Zopa

Sean Park
Sean Park

Supervisory Board Member

Fidor Bank

Jon Matonis
Jon Matonis

Board Director

Bitcoin Foundation

Julian Hynd
Julian Hynd

Director of Retail

NS&I

Peter Temple
Peter Temple

Sales & Marketing Director

Cumberland Building Society

Carl Hynes
Carl Hynes

Head of Branch Transformation and Self-service Banking

Barclays

Bruce McKee
Bruce McKee

Financial Services Industry Lead

Microsoft

Karina McTeague
Karina McTeague

Director of Retail Banking Supervision

Financial Conduct Authority

Brian Reiss
Brian Reiss

President

Bridgeforce

Warren Mead
Warren Mead

Head of Alternative Banking

KPMG

Benoit Chatelard
Benoit Chatelard

General Manager

Ricoh Europe

Kevin Mountford
Kevin Mountford

Head of Banking

Moneysupermarket.com

Tim Sinclair
Tim Sinclair

Head of Marketing and Online Channels

Al Rayan Bank (formerly the Islamic Bank of Britain)

Dan Bolland
Dan Bolland

Former Director of Strategy, Business Performance & Analysis, Retail & Business Banking

Barclays

Jelmer de Jong
Jelmer de Jong

Global Head of Marketing

Backbase

Les Murray
Les Murray

Commercial Development Director

Cashmaster

Helen Leah
Helen Leah

Consultant WFO Implementation, EMEA

Verint Systems

Dave Bilimoria
Dave Bilimoria

Head of Product and Industry Marketing

Thunderhead.com

Remco Neuteboom
Remco Neuteboom

Global Head of Digital Transformation, Financial Services,

Atos

Christopher Bryson
Christopher Bryson

Head of Project Delivery

Payments Council

Carl Hynes
Carl Hynes

Head of Branch Transformation and Self Service Banking

Barclays

Mark Guinibert
Mark Guinibert

Partner

KPMG

Hugh O’Reilly
Hugh O’Reilly

Associate Partner

KPMG

Caroline Rollag
Caroline Rollag

Development Manager

Institute of Economic Affairs

Malcolm Offord
Malcolm Offord

Chairman

Badenoch & Co

Print Programme Download Brochure

Day 1

View details »


09:00

Welcome address by Juliet Knight, Director, Marketforce

09:05

Chairman’s opening remarks

Richard McCarthy
Richard McCarthy

UK Head of Banking

KPMG

Session One: Looking towards the horizon: the next decade in retail banking
09:10

Opening keynote address

Creating a fair and competitive environment for retail banks

Karina McTeague
Karina McTeague

Director of Retail Banking Supervision

Financial Conduct Authority

09:30

Questions

09:35

Cultural revolution: focusing banking strategy on the customer

Catherine Kehoe
Catherine Kehoe

Managing Director, Brands and Marketing

Lloyds Banking Group

09:50

Achieving the omnichannel vision: meeting 21st century demands

Steve Pateman
Steve Pateman

Head of UK Banking

Santander

10:05

Positioning for Success in the Evolving Regulatory Environment

Brian Reiss
Brian Reiss

President

Bridgeforce

10:25

Panel discussion

Leaders’ Forum

  • What major challenges lie ahead for retail banking?
  • Is there a need for a fundamental cultural change within the sector?
  • The impact of new entrants and branch sales – how is competition changing?
  • What impact will ring-fencing have on the savings and loans markets?
  • End of the free lunch – will banks start charging for current account services?
  • To what extent has the Current Account Switching Scheme affected loyalty?
  • How can banks remain profitable while providing a high quality of customer service?
  • How is banking evolving to adapt to 21st century demands?
Catherine Kehoe
Catherine Kehoe

Managing Director, Brands and Marketing

Lloyds Banking Group

Steve Pateman
Steve Pateman

Head of UK Banking

Santander

Sean Park
Sean Park

Supervisory Board Member

Fidor Bank

Brian Reiss
Brian Reiss

President

Bridgeforce

10:45

Refreshments

Session Two: The next phase of digital banking
11:15

Delivering a seamless service through digital channels

  • Creating a seamless customer experience through omnichannel 
  • The next step: cross-selling products through mobile and tablet apps
  • What does the future hold for digital banking innovation? 
Chris Popple
Chris Popple

Managing Director of Digital Banking

Royal Bank of Scotland

11:35

Atom – the UK’s first truly digital bank

Atom is due to be launched next year, and claims to it will be the UK’s first truly digital bank. Anthony Thomson will discuss the bank’s ambitions for providing an exemplary customer service, purely through digital channels, without the need for physical branches.

Anthony Thomson
Anthony Thomson

Chairman

Atom

11:55

Taking advantage of the opportunities in m-commerce

  • The value of collaboration in developing m-commerce solutions
  • How should banks be developing their m-commerce propositions?
  • To what extent has m-commerce disrupted the existing payments ecosystem? 
Michael Dooijes
Michael Dooijes

CEO, MyOrder

Executive Director, Head of Strategy & Innovation, Rabobank

12:15

Engagement 3.0: A framework for building engagement across the customer journey in the age of digital transformation

  • 73% of customers think that the financial sector is well suited to developing customer relationships, yet banks are still struggling, and risk losing customer loyalty as a result
  • Beyond digital alone, retail banks must focus on connecting all offline and online channels for a truly integrated omni-channel experience
  • Today’s customers want a personalized and relevant conversation with their bank who must be able to tie together customer insights, context and journey behaviour in order to deliver this
  • Engagement 3.0: A new framework for customer engagement
Dave Bilimoria
Dave Bilimoria

Head of Product and Industry Marketing

Thunderhead.com

12:35

Questions

12:40

CASE STUDY: Paym

Payments Council launched Paym earlier this year, a P2P payments solution which enables users to transfer money using just a mobile number. Having already secured collaboration of nine major UK banks and building societies, Paym is pitted to be a universal solution to P2P payments. Christopher Bryson will explore the app’s success so far, and predictions for future payments innovation.

Christopher Bryson
Christopher Bryson

Head of Project Delivery

Payments Council

13:00

Questions

13:10

Introduction to the IEA

13:15

Lunch hosted by Bridgeforce

Session Three: Streams
Stream A: Better customer relationships Stream B: Building the digital bank
View full stream » View full stream »

14:30 SSE Case study

Sam Peacock

Director of External Relations

SSE

14:50 Counting your success

Les Murray

Commercial Development Director

Cashmaster

Malcolm Offord

Chairman

Badenoch & Co

15:10 Case Study

Tim Sinclair

Head of Marketing and Online Channels

Al Rayan Bank (formerly the Islamic Bank of Britain)

15:30 Ask the Experts

15:50 Refreshments

14:30 Paving the way for digital roll-out – the role of Big Data

Dan Bolland

Former Director of Strategy, Business Performance & Analysis, Retail & Business Banking

Barclays

14:50 Creating the digital bank of tomorrow: the omni-channel bank

Jelmer de Jong

Global Head of Marketing

Backbase

15:10 Questions

15:20 Peer-to-peer discussion: new opportunities in distribution

15:50 Refreshments

Session Four: Creating better customer experiences
16:20

The value of customer-centric design

  • The importance of repeated observation and continuous improvement
  • How can ethnographic research be used to deepen customer understanding?
  • Using customer experience labs to observe consumer behaviour
  • How can customer insight be used most effectively to transform products and services?
Julian Hynd
Julian Hynd

Director of Retail

NS&I

16:40

Digital Banking, the new normal of Retail Banking?

All banks are undergoing a fundamental transformation of their service and operating models.  Digital is the new normal and this spans a multitude of devices, channels, technologies and new user scenarios.  Microsoft has helped a number of clients bridge the gap between existing systems to link with new information sources, devices and channels creating compelling user scenarios.  Examples will be given of how innovative banks from around the World are using technology smartly to enhance their service, sales and operating models.

Bruce McKee
Bruce McKee

Financial Services Industry Lead

Microsoft

17:00

Questions

17:05

Analytics in action: improving customer experiences

  • Big data, omnichannel, always-on customer management: these all sound fantastic, can I have one of each please?
  • Know your customers – using data to make banking personal and professional
  • Using data and analytics to rebuild customer trust
Andrew McMullan
Andrew McMullan

Director Customer Analytics & Decisioning

Royal Bank of Scotland

17:25

Questions

17:35

Chairman’s closing remarks

Richard McCarthy
Richard McCarthy

UK Head of Banking

KPMG

17:35

Drinks reception hosted by Sopra Banking Software

Sopra Group

Day 2

View details »


09:15

Chairman’s opening remarks

Kevin Mountford
Kevin Mountford

Head of Banking

Moneysupermarket.com

Session Five: Charting the new banking era
09:00

Opening keynote address

Making a commitment to banking in communities throughout the UK

Nick Kennett
Nick Kennett

Director of Financial Services

Post Office

09:40

Questions

09:45

Rethinking the way we bank

  • Building customer loyalty through a return to local banking
  • Creating a banking culture that customers can trust
  • Using the community-based model to minimise risk
Nigel Gilbert
Nigel Gilbert

Chief Marketing and Communications Officer

TSB

10:05

Connecting with the customer: omni-channel management and customer analytics

  • The impact of the growth in data on the provision of customer services and products
  • Putting into place strategies for creating and managing a seamless, omni-channel experience
  • How can banks best use data to target products to individuals?
  • What impact does greater personalisation have on the retention and attrition of customers?
Remco Neuteboom
Remco Neuteboom

Global Head of Digital Transformation, Financial Services,

Atos

10:25

Questions

10:30

Adapting to the changing customers requirements and an evolving banking landscape

  • Creating a personalised customer service through regional banking
  • Move to mobile: leading the way on the take-up of digital banking
  • How can smaller players innovate to compete with encumbants and new entrants? 

Peter Temple
Peter Temple

Sales & Marketing Director

Cumberland Building Society

10:50

Ask the Experts

Delegates will now form groups at their tables to devise a single critical question to be answered by our expert speakers.

11:05

Refreshments

Session Six: Innovation in branch banking
11:35

Transforming customer engagement in retail Banking

Helen Leah
Helen Leah

Consultant WFO Implementation, EMEA

Verint Systems

11:55

Case study

Barclays: future-proofing branch banking

In creating a more flexible and accessible banking service for their customers, Barclays aims to develop a suite of innovative and sustainable future-proof branches by 2017. For example, the bank has piloted branches in Asda stores, enabling customers to do their banking alongside their weekly shop. Carl Hynes will explore how intuitive technology enables better customer service by empowering people to do their everyday banking quickly, confidently and effortlessly.

Carl Hynes
Carl Hynes

Head of Branch Transformation and Self-service Banking

Barclays

12:15

Questions

12:20

Case study: Metro Bank: the banking store

Metro Bank’s concept of a “store” is a radically different approach to branch banking in the UK, with a strong focus on offering an exemplary level of service for its “fans”. Chris Brindley will outline the future for branches (Stores for Metro Bank), and how the current model can be adapted to meet customer expectations in a new era for banking.

Chris Brindley
Chris Brindley

Managing Director - Regional Banking

Metro Bank

12:40

Innovations in customer centricity – a retail banking perspective

Benoit Chatelard
Benoit Chatelard

General Manager

Ricoh Europe

13:00

Questions

13:10

Lunch hosted by Ricoh UK

Session Seven: Disruption models: challenges and opportunities for banks
14:25

Interview: Bitcoin

  • An update on the now: what is the current status of Bitcoin?   
  • What impact have high-profile collapses of exchange s had on consumer trust?
  • Is the security issue for Bitcoin an irresolvable problem?
  • What function do bitcoin ATMs serve, and will they bring Bitcoin into the mainstream?
  • What potential does programming blockchain hold for transactions?
  • How will Bitcoin continue to evolve in future?
  • Is there a role for banks in the Bitcoin revolution?
Jon Matonis
Jon Matonis

Board Director

Bitcoin Foundation

14:45

Who ate my lunch? The three pronged attack on traditional retail banking

Whilst economic and regulatory conditions continue to change and develop, the traditional retail banking propositions of lending, saving and payments are being chipped away at by newcomers such as challenger banks, peer to peer and alternative business models. To what extent will alternative banking disrupt the big retail banks?

Warren Mead
Warren Mead

Head of Alternative Banking

KPMG

15:05

Questions

15:10

CASE STUDY: Zopa

Zopa is the UK’s leading P2P lending service. To date, it has helped savers lend more than £483 million in P2P loans. Giles Andrews will explore how P2P lending is set to develop over the coming years and the implications for banking.   

Giles Andrews
Giles Andrews

Chief Executive Officer

Zopa

15:30

Brainstorming Session

The impact of disruptive banking models
In this session, delegates will brainstorm how business models explored above could reshape the banking industry. A representative from each table will then feed their conclusions back to the room.   

15:50

Chair’s closing remarks

Featuring ample networking opportunities, including a drinks reception organised for the evening of day one, this events offers an excellent opportunity to network with your peers.

Companies attending this year include:

Santander Close Brothers Group
Barclays Bank SSE
National Savings & Investments Financial Conduct Authority
Lloyds Banking Group KPMG
Bitcoin Foundation Bank of Valletta
Rabobank Group VocaLink
Payments Council Yorkshire Building Society
BBVA Group Barclays Group
Zopa Alfa Bank
Anthemis Group Banco Santander
The Financial Services Forum Alm. Brand
Royal Bank of Scotland Central Bank of Ireland
Garanti Bank Fiserv
Metro Bank PKO Bank Polski
Saffron Building Society Federation of Finnish Financial Services
Post Office Clydesdale Bank
Cumberland Building Society JSC Citadele Banka
Nova Kreditna Banka Maribor Erste Bank
Wesleyan Group Permanent TSB
Leeds Building Society Turkiye Is Bankasi
Saudi Investment Bank Alinma Bank
Money Advice Service Moneysupermarket.com
Tesco Bank Gorenjska banka d.d. Kranj
Danske Bank MIDAS Manchesters Investment Agency
Norwich & Peterborough Building Society Virgin Money
Sainsbury's Bank  

 

 

Below is a sample of job titles attending this year:

Executive Director Head of E-Business
Alternative Delivery Channels Manager Head of Group Relationships
Area Manager, Retail Banking Head of Marketing
Business Architect Head of Personal Products & eChannels
Chief Executive Officer Head of Retail and SME
Chief Marketing Officer Head of Retail Products and Business Development
Chief Production Officer Head of Strategic Marketing
Commercial Director & Member of the Management Team Head of Strategy & Relationship Management
Competitor Intelligence Analyst Head of UK Banking
Customer Service Director Managing Director Personal Banking
Group Head of Retail Banking and Branches Division Managing Director, Digital Banking
Deputy Retail Assets Director, Product Marketing and Segments Marketing Manager
Director of Commercial Risk Member of the Management Board, Retail  Business
Director of Retail Mobile Channel Manager
Director Telephone Distribution Product Management
Global Strategic Marketing Manager Research and Innovation Manager
Group Head of Corporate Development Retail Competition & Regulatory Strategy Director
Head of Business and Application Architectcure Senior Communications Manager
Head of Communications Senior Digital Manager
Head of Community Intelligence Senior Manager - Performance Market & Insight
Head of Customer Analytics Senior Manager Mobile & Digital Strategy
Head of Customer Innovation & Perception Senior Marketing Manager
Head of Digital Customer Experience  Senior Propositions Manager
 

If you would like to find out more about this event please docontact us via email or by calling +44 (0)20 7760 8699.

Sponsors

Atos

www.atos.net

Atos SE (Societas Europaea) is an international information technology services company with 2013 annual revenue of € 8.6 billion and 76,300 employees in 52 countries. Serving a global client base, it delivers IT services through Consulting & Systems Integration, Managed Operations, and transactional services through Worldline, the European leader and a global player in the payments services industry. With its deep technology expertise and industry knowledge, it works with clients across different business sectors: Manufacturing, Retail & Transportation; Public & Health; Financial Services; Telcos, Media & Utilities.

 Atos is focused on business technology that powers progress and helps organisations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos Worldgrid.

 Atos is an accomplished provider not just of core banking systems, but of complete BPO services: we are the European leader in transactional processes for both payments and CRM.

 For more information visit: www.atos.net

 

Bridgeforce

Bridgeforce.co.uk

Bridgeforce, a specialised multi-national consulting firm, has been solving complex problems for companies involved in consumer and/or small business lending and payments for nearly 15 years.

Over 75% of Bridgeforce consultants come directly from client-side leadership positions across multiple parts of the credit life cycle.  Combined with subject matter expertise in operations, technology, strategy and regulatory issues, Bridgeforce has the experience to make the hard choices in developing best-fit solutions that are both achievable and lower the risks of execution. The Bridgeforce success can be attributed to a culture fostering innovation and evolving best practices recognised within the industry.

 

Cashmaster

www.cashmaster.com/

Cashmaster International specialises in manufacturing count-by-weight ‘cash counting’ products worldwide.  Our cash counting products have been manufactured in Scotland since 1977. Our clients include some of the world’s largest Blue Chip international clients in the retail, banking and restaurant sectors.  Counting by weight is considerably faster than counting by hand and 100% accurate.

 

ContactPartners

www.contactpartners.com

ContactPartners makes customer contact rewarding. Since 1999, we’ve delivered specialist advice and pioneering solutions to 40+ major financial organisations.  ContactPartners unlocks competitive advantage and mitigates risk by helping our clients adapt to the challenge of rapidly changing markets and regulation.

We deploy game-changing and impactful technologies in key areas of customer contact, e.g. multi-channel appointment booking solutions, currently much in vogue!

We deliver big things in 90 days, risk free. Just ask our clients.

 

KPMG

www.kpmg.com/uk/en/pages/default.aspx

KPMG LLP, a UK limited liability partnership, advises the banking sector on how to address the issues it faces whilst identifying opportunities for sustainable growth and profitability. KPMG’s experts work to provide forward-thinking insights to help banks navigate the path to long-term success.

KPMG LLP operates from 22 offices across the UK with over 11,000 partners and staff. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.

 

Marketfinder

www.realmarketfinder.com/

Turning passing traffic into paying customers Marketfinder delivers SaaS services for retail banks. Our business conversion tool Power to Convert is the world's first intelligent software dedicated to helping banks maximise the number of visitors to a website that convert into paying customers or leads. Going beyond website "page level" performance to analyse the entire customer journey.

 

Microsoft

www.microsoft.com/en-gb/default.aspx

Retail Banks need to connect, service and delight clients and thus become relevant and embedded in the consumers’ everyday interactions with money.  Consumers need to trust their bank to secure their assets and give access to their money across a range of channels and devices, whether that be the branch, call centre, website or via a mobile application.  Microsoft technology is used by banks to achieve all of these aims, enhancing access, service, data handling and compliance across the branch, back office and digitally no matter where the client is, or what channel or device they are using.  Clients such as MetroBank are using the Microsoft solutions to power their businesses and achieve these aims.

http://www.microsoft.com/enterprise/industry/financial-services/banking-and-capital-markets/default.aspx#fbid=NHqWWD1FWLZ

 

Sopra Banking Software

www.soprabanking.com

Sopra Banking Software is a global leader in software, integration, support and advice services for over 500 banks and financial institutions in over 70 countries. Its goal is to accompany clients in their business growth and international strategies through a long-term partnership approach, supported by the dedication of close to 2,000 skilled experts. Sopra Banking Software is a subsidiary of the Sopra group – a leader in consulting, IT services and software development in Europe – which employs more than 16,000 people and generated a turnover of 1.349 billion euro in 2013.

 

Thunderhead.com

www.thunderhead.com

Thunderhead.com provides a range of powerful SaaS capabilities as part of its ONE Engagement Hub. The ONE Engagement Hub ties together customer insight, context and journey behavior and uses these to inform interactions with customers and partners across all touchpoints.

We make it easy for customer-facing teams to design and deploy great customer journeys based on this rich insight and through value-driven interactions that lead to long-term engagement.

The result is that businesses have more power to drive revenue, brand strength and differentiation by delivering far beyond isolated interactions and experiences but by creating the rich relationships that great businesses are built on. Thunderhead.com serves its global customer base from offices located in North America, Europe and Asia Pacific.

Learn more at www.Thunderhead.com

 

Ricoh

http://www.ricoh.co.uk

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,195 billion yen based on the IFRS accounting standard (approx. 21.3 billion USD). The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives. Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh.com/about/

 

Verint Systems

http://www.verint.com

 

Backbase

www.backbase.com

Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps financials create omni-channel, customer-centric digital experiences. Backbase CXP deploys a new presentation layer over underlying infrastructure and IT systems, allowing banks and insurers to deliver personal, relevant experiences to customers on every device, in any channel.

The unique Backbase approach enables financials to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as ABN AMRO, AIG, Nationwide, Nordstrom, Hiscox, Legal & General, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.

Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps financials create omni-channel, customer-centric digital experiences. Backbase CXP deploys a new presentation layer over underlying infrastructure and IT systems, allowing banks and insurers to deliver personal, relevant experiences to customers on every device, in any channel.


The unique Backbase approach enables financials to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as ABN AMRO, AIG, Nationwide, Nordstrom, Hiscox, Legal & General, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.
 

Media Partners

bobsguide

www.bobsguide.com

bobsguide is the premier financial IT solutions network, connecting financial IT buyers with suppliers. On bobsguide, financial IT suppliers from across the globe interact with IT, treasury and financial professionals and exchange information about robust, practical financial systems and software. bobsguide has over 55,000+ members, 3,100+ vendors and features the latest financial technology news, RSS feeds, jobs and event announcements. www.bobsguide.com

 

Card & Payments World

www.cardworldonline.com

Card & Payments World newsletter has been providing in depth information on the global payments industry for over 20 years.

It searches out the stories you won't find elsewhere, featuring interviews with industry experts and CEOs, plus country and industry reports with original sourced data.

Subscriptions include an online daily news service, email alerts, and monthly printed newsletter.

All industry sectors are covered including mobile and internet payments. Through its association with sister publications Fraud Watch and Loyalty, Card & Payments World also provides coverage of card fraud, data security, loyalty, marketing and customer analytics.

Information: www.cardworldonline.com or email maxine@cm-media.net

 

Future Banking

www.banking-gateway.com

Published in partnership with the European Banking Federation in May and November of each year, Future Banking is sent to over 12,000 C-level executives across Europe in the Financial Services industry, this report aims to tackle the key issues at the forefront of the minds of today’s Financial Services leaders, from the increasingly regulated market and the need for banks to update their ageing Core Banking Systems, through to managing risk and enhancing the customer experience.

 

PaymentsJournal

www.paymentsjournal.com

PaymentsJournal is a free, comprehensive online information portal designed to keep payments and banking industry professionals informed through the daily delivery of the latest news, industry blogs, research, case studies, executive interviews and analyst insights. PaymentsJournal is published by Mercator Advisory Group, the leading  payments research and consulting firm. PaymentsJournal is a natural extension for Mercator Advisory Group as we continue to monitor the payments and banking industries and work with the industry’s top leading companies. 

 

Rethink Group

www.rethinkgroupplc.com

Rethink Group delivers recruitment and talent management services internationally to transform businesses into higher performing organisations.

We set the pace by operating as a fluid, fast, high performance business, putting transformation at the heart of our offer. We improve efficiencies, increase return on investment and reduce risk.

Working to this ethic, Rethink Group has continued to grow every year since our inception in 2005. We constantly challenge the norm, present new ideas and transform the landscape, both for ourselves and our customers.

 

 

Exhibitor

CR2

www.cr2.com/

CR2 is the innovative provider of self-service banking solutions including ATM, Internet, and Mobile channels.
CR2’s BankWorld lets banks actively manage all electronic channels from a single platform. BankWorld enables banks to design and deliver a personalised offering to the right customer at the right time and the right channel.

 

Ortec Finance

www.ortec-finance.com

Ortec Finance is a global provider of technology and advisory services for risk and return management. Established in Rotterdam in 1981, Ortec Finance has 180 employees who combine mathematical ability, business awareness, and practical application to deliver innovative and pragmatic solutions. Its long-standing and global client base comprises leaders in the pensions, asset management and private wealth management markets. 


The company's focus is firmly on providing support for investment decision-making for institutional and private investors. Ortec Finance designs, builds, and applies solutions for asset-liability management, ex-ante and ex-post risk management, performance measurement and risk attribution, and financial planning. Our solutions derive from the combination of software models and professional advisory services. Ortec Finance is leading in innovation through strong ties with academic communities, regulators and practitioners.

 

Salesforce

www.salesforce.com

Salesforce is the world’s largest provider of customer relationship management (CRM) software. Salesforce1 is the new social, mobile and cloud customer platform built to transform how companies sell, service and market for the Internet of Customers. It is the first CRM platform for everyone—developers, ISVs, end users, admins and customers—to go social, mobile and cloud. Now every company can connect with their customers in a whole new way and unlock greater levels of growth, innovation and success.

 

Sword Apak

www.sword-apak.com

Sword Apak (part of the Sword Group) has 35 years’ experience of providing specialist financial systems to the global asset finance and UK banking sectors. Our products have been designed by in-house financial software specialists, utilising their extensive knowledge and long-term experience of working within the financial services industry. Our specialist teams work with business and IT leaders to help translate their strategic business agendas into IT initiatives and solutions that measurably improve performance.

www.sword-apak.com

 
  • Step 1

    Number of tickets

  • Step 2

    Basket

  • Step 3

    Log in/Sign up

  • Step 4

    Attendee details

  • Step 5

    Payment

VAT charged at UK 20%

  • Please select your preferred currency for payment and invoicing
  • Payment can either be made by debit/credit card (Visa/Mastercard/Maestro/Solo) or an invoice can be requested
  • 15% discount for 3 attendees

Please select the rate applicable to you:

Attendees Standard rate
Standard Rate £1,445.00 + VAT
= £1,734.00
Banks & Building Societies Rate

 

£1,245.00 + VAT
= £1,494.00
Subtotal 5 £1,205 + VAT
= £1,660.05
Discount   - £0 + VAT
- £0
TOTAL 8 £7,960 + VAT
= £9,552.00

Choose number of attendees to proceed to Basket


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