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Smart Metering Forum

Delivering a successful rollout: engagement, installation and technology strategies

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Millennium Gloucester, London

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As mass rollout approaches Smart Metering Forum tackles the major issues surrounding the public engagement campaign for smart meters, the logistics and challenges of the rollout, and the potential smart technologies hold for the UK.

With over 150 senior delegates from energy suppliers, network operators, the Data and Communications Company, the Central Delivery Body, and many more, this conference promises cutting-edge case studies and dynamic debates on all aspects of the rollout, from hard to reach installations to the delivery of SMETS 2 compliant meters; consumer behavioural change to smart grids and the technology beyond smart meters.

Speakers include:

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WHY ATTEND? 

  • Discover DECC’s priorities and requirements for the rollout and gain clarity on their understanding of supplier’s obligations
  • Hear from the Managing Director of the DCC on their progress in testing, the enrolment of SMETS 1 meters, and their timescale for the go-live date in 2015
  • Learn how customers are being successfully engaged and converted with case studies from British Gas and E.ON
  • Get an update on the progress of SMETS 2 meters and the Smart Meter Device Assurance Group one year on
  • Listen to suppliers’ strategies for the rollout and their plans for difficult installs
  • Understand the impacts of smart on everything from energy regulation to small suppliers, customer homes to grids
  • Gain cross-sector insights into how positive behavioural change can be encouraged and what this means for smart meter success
  • 100% of respondents last year would consider attending the event again in 2014
  • 100% of respondents last year would consider recommending the event to a colleague.
Jim Hayward
Jim Hayward

Programme Director, Smart Metering Programme

DECC

Jonathan Reynolds MP
Jonathan Reynolds MP

Shadow Minister for Energy and Climate Change

Labour Party

Jonathan Simcock
Jonathan Simcock

Managing Director

DCC

Jorge Pikunic
Jorge Pikunic

Managing Director

British Gas Smart Metering

Neil Pennington
Neil Pennington

Director of Smart Innovation

RWE npower

Sara-Jane Asquith
Sara-Jane Asquith

Director of Retail Transformation

SSE

Jean Fiddes
Jean Fiddes

Head of Customer Value & Learning for Smart

E.ON

Bill Bullen
Bill Bullen

Managing Director and Founder

Utilita

Melissa Gander
Melissa Gander

Managing Director

Ovo In Home Technology

Steve Briggs
Steve Briggs

Head of Smart Customer Operations and Transformation

British Gas

John Barnett
John Barnett

Commercial Director

Northern Powergrid

Baroness Verma
Baroness Verma

Parliamentary Under Secretary Of State

Department of Energy and Climate Change

Rob Church
Rob Church

Senior Partner

Ofgem

Monica Griffiths
Monica Griffiths

Smart Energy Expert

British Gas

Rosie McGlynn
Rosie McGlynn

Head of Smart Energy and Networks Programme

Energy UK

Jeremy Yapp
Jeremy Yapp

BEAMA

Smart Metering Group Manager

Willem Strabbing
Willem Strabbing

Managing Director

European Smart Metering Industry Group

Peter Goodwin
Peter Goodwin

DCC Client Director

Arqiva - Communications Service Provider (North)

Rob Searle
Rob Searle

Smart Metering Network and Industry Lead

Telefonica - Communications Service Provider (Centre & South)

Richard Hampshire
Richard Hampshire

Smart Utilities Lead

CGI - Data Service Provider

Juliette Burroughs
Juliette Burroughs

Policy, Campaigns and Parliamentary Officer

National Energy Action

Liz Lainé
Liz Lainé

Head of Smart and Sustainable Energy

Citizens Advice

Michael Abrey-Bugg
Michael Abrey-Bugg

Energy Commercial Relationship Manager

Age UK

Print Programme Download Brochure

Day 1

Millennium Gloucester, London View details »


09:00

Welcome address by David Saunders, Managing Director, Marketforce

09:05

Chair’s opening remarks

09:10

Keynote opening session

Delivery through collaboration: working with stakeholders for a successful rollout

  • One year to rollout: laying the final foundations for December 2015
  • Incentivising success: how can DECC ensure the 2020 deadline is met?
  • Installing 100%: what will "all reasonable steps" mean for suppliers?
  • Bringing together key stakeholders to deliver all aspects of the smart meter programme
Jim Hayward
Jim Hayward

Programme Director, Smart Metering Programme

DECC

09:30

Industry response

Preparing for mass rollout and beyond: smart innovations for energy suppliers

Neil Pennington
Neil Pennington

Director of Smart Innovation

RWE npower

09:50

Questions

Session One: Building the IT infrastructure for the rollout
10:00

Progress update from the Data and Communications Company

  • What challenges does the enrolment of SMETS 1 meters pose to security and interoperability?
  • Mitigating external delays: working with the specifications underpinning DCC infrastructure
  • Identifying the barriers to successfully meeting the Smart Energy Code requirements
  • Timeline for delivery: what will be in place by the go-live date and beyond?
Jonathan Simcock
Jonathan Simcock

Managing Director

DCC

10:20

Advisory session

10:40

Panel discussion

Connecting smart meters through secure and reliable systems

  • Creating a dedicated network for smart: have the physical infrastructure needs been met?
  • How can data routing be managed most efficiently?
  • What are the difficulties in reproducing positive trial results at scale?
  • End-to-end systems engineering: what are the challenges to a fully integrated system?
  • On time and on budget: is everything on track for December 2015?
Peter Goodwin
Peter Goodwin

DCC Client Director

Arqiva - Communications Service Provider (North)

Rob Searle
Rob Searle

Smart Metering Network and Industry Lead

Telefonica - Communications Service Provider (Centre & South)

Richard Hampshire
Richard Hampshire

Smart Utilities Lead

CGI - Data Service Provider

11:10

Questions

11:20

Refreshments

Session Two: Testing and assuring smart meter devices
11:50

Interview: The Smart Metering Device Assurance Group one year on

  • What progress has the SMDA Group made since submitting the RFI?
  • How will suppliers, meter manufacturers and MAPs benefit from a centralised scheme?
  • Which major risks of the rollout would SMDA assurance mitigate or guard against?
  • Will “compliance marks” give financiers and suppliers sufficient faith to invest in devices?
  • What are the challenges to assuring the compliance and interoperability of equipment?
Rosie McGlynn
Rosie McGlynn

Head of Smart Energy and Networks Programme

Energy UK

Jeremy Yapp
Jeremy Yapp

BEAMA

Smart Metering Group Manager

12:15

Advisory session

12:35

Questions

12:40

Lunch

Session Three: Supplier strategies for mass rollout
13:55

Delivering the desired outcomes at lowest cost to consumers

  • Preparing for mass roll-out: where are we now and are we on the right path?
  • The global picture: what can we learn from our European counterparts?
  • Balancing engagement and affordability: driving behavioural change without pushing up costs
  • The importance of innovation in maximising the effectiveness of the programme
Sara-Jane Asquith
Sara-Jane Asquith

Director of Retail Transformation

SSE

14:15

Advisory session

14:35

Four years for rollout: how can strategies now enable a 2020 finish?

  • Creating a reliable supply chain with manufacturers and MAPs to ensure asset delivery
  • What is the case for: rolling out by region; a scattergun approach; or customer driven installations?
  • Hard to reach and delays to 868: how can barriers to a smooth installation programme be overcome?
  • Working with DNOs and the DCC: creating inclusive plans to facilitate success

Speaker to be confirmed

14:55

Sharing smart meter best practice from rollouts across Europe

Willem Strabbing
Willem Strabbing

Managing Director

European Smart Metering Industry Group

15:15

Questions

15:25

Refreshments

Session Four: Transforming energy: the wider implications of smart

This session will address the impacts of smart meters on:

15:55

Markets

  • Moving to Smarter Markets: addressing the challenges to realising the benefits of smart  
  • Increasing the ease of switching: can smart meters enable on the day switching?
  • How can half hourly meter data improve energy settlement?
  • Regulating change: examining the framework around demand side response
Rob Church
Rob Church

Senior Partner

Ofgem

16:15

Competition and innovation

  • Leading the way for small suppliers: taking big steps with SMETS 1 
  • Getting smart early to meters needing replacement, early adapters, and the bill conscious
  • Creating customer-orientated solutions: providing pay-as-you-go for prepayment homes
  • Innovation in energy services: using new technology to build stronger customer relationships
Melissa Gander
Melissa Gander

Managing Director

Ovo In Home Technology

16:35

Grids

  • Smart meter data for smarter grids: what is needed from the rollout? 
  • When is the UK likely to see the beginnings of nationwide smart grid developments?
  • The Customer-Led Network Revolution: working with smart meters to trial new technology
  • Smart meters as a first step: taking networks towards a low carbon future
John Barnett
John Barnett

Commercial Director

Northern Powergrid

16:55

Questions

17:00

Keynote Closing Address

Smart metering beyond the 2015 election: ensuring cross-party consensus for change

Baroness Verma
Baroness Verma

Parliamentary Under Secretary Of State

Department of Energy and Climate Change

17:20

Questions

17:25

Chair’s closing remarks and end of conference day one

Day 2

Millennium Gloucester, London View details »


3rd December 2014: Day Two
09:00

Chair’s opening remarks

09:05

Keynote Opening Address

Firmly laid foundations: building on 1.4 million meter installations

  • How are smart meters changing customers’ relationships with their supplier and their energy?
  • Testing innovations: will time of use tariffs incentivise smart engagement?
  • Trialling pay as you go: technological innovation to top up anywhere
  • 10 million meters by 2020: meeting the challenges of the largest rollout in the UK
Jorge Pikunic
Jorge Pikunic

Managing Director

British Gas Smart Metering

09:25

Questions

Session Five: Engaging 30 million households across the UK
09:30

Engaging the nation: putting political support behind the public campaign

Jonathan Reynolds MP
Jonathan Reynolds MP

Shadow Minister for Energy and Climate Change

Labour Party

09:40

Questions

09:50

Advisory session

10:10

Customer driven progress: giving consumers the control to go smart

  • Improving customers' understanding: giving clear information for a positive response 
  • Getting ahead of the rollout: working with engaged customers to get meters on the wall
  • How is the Saving Energy Toolkit delivering useful and relevant feedback for smart customers?
  • Going beyond installation: promoting Smart Energy Displays for customer benefit
Jean Fiddes
Jean Fiddes

Head of Customer Value & Learning for Smart

E.ON

10:30

Questions

10:35

Refreshments

Session Six: Hard to reach and hard to engage
11:05

Session Six: Hard to reach and hard to engage

Bringing smart meter benefits to vulnerable customers

  • How can vulnerable customers be identified and engaged?
  • What additional challenges are associated with customers with multiple vulnerabilities?
  • Should suppliers prioritise smart meters for vulnerable customers in hard to reach homes?
  • How can efficiency be improved and value demonstrated for already careful low energy users?
  • What are the barriers to vulnerable customers realising the benefits of smart?
Jean Fiddes
Jean Fiddes

Head of Customer Value & Learning for Smart

E.ON

Bill Bullen
Bill Bullen

Managing Director and Founder

Utilita

Liz Lainé
Liz Lainé

Head of Smart and Sustainable Energy

Citizens Advice

Michael Abrey-Bugg
Michael Abrey-Bugg

Energy Commercial Relationship Manager

Age UK

11:40

High rise or remote: how can the hard to reach be incorporated into the rollout?

  • What impact will hard to reach have on the rollout structure and logistics?
  • The technology behind the bandwidths: what is necessary for hard to reach installs?
  • The challenge of filling the skills gap: what additional training will be required for difficult installs?
  • How can delays or additional visits be best communicated to hard to reach customers?
Steve Briggs
Steve Briggs

Head of Smart Customer Operations and Transformation

British Gas

12:00

Advisory session

12:20

Interview

Ask an installer: a view from the front line

As the number of smart meter installations approaches the two million mark, hear from Monica Griffiths, a smart metering engineer with many years’ experience fitting smart meters and hundreds of jobs under her belt. Hear from one of British Gas’s Smart Energy Experts on her experiences dealing with customers, the challenges she’s faced technically and in terms of engagement, and what the rollout may hold for those on the ground.  

Steve Briggs
Steve Briggs

Head of Smart Customer Operations and Transformation

British Gas

Monica Griffiths
Monica Griffiths

Smart Energy Expert

British Gas

12:40

Questions

12:50

Lunch

Session Seven: Changing customer behaviour
14:05

Incentivising behavioural change: making people smart with their energy

  • What are the drivers of behavioural change in household energy consumption?
  • Vulnerability challenges: understanding and overcoming the barriers to engagement with IHDs
  • How can positive changes be supported and consolidated for long term benefits?
  • Helping customers help themselves: what can the energy industry do to aid positive change?
Juliette Burroughs
Juliette Burroughs

Policy, Campaigns and Parliamentary Officer

National Energy Action

14:25

Advisory session

14:45

Case Study: E.ON and Milton Keynes Council, Thinking Energy smart home trial Smart technology for smarter households: energy reduction with the internet of things

Launched in 2011, the Thinking Energy trial is a partnership between E.ON and Milton Keynes Council which aims to develop and test innovative ways to manage household energy use. Smart technology and controls have been installed in 75 family homes and those taking part in the trial can see their energy data on a web browser, tablet or smartphone app, making it easier for them to understand and take control of their energy use. Over the final year of the trial, homes are being fitted with internet-connected technologies including connected lighting, intelligent boiler controls, and room-by-room heating.

15:05

Questions

15:10

Chair’s closing remarks and end of conference day two

Exhibitor

Lowri Beck

www.lowribeck.eu

Lowri Beck is a leading independent provider of metering systems, data capture, data management and field management services; offering innovative solutions to the utilities industry and businesses throughout Great Britain (GB).

Established in 1996, Lowri Beck provides tailored service delivery for all types of metering services including the Smart Metering Systems in support of the gas, electricity and water markets.

Lowri Beck is an accredited Ofgem Approved Meter Installer (OAMI) and Gas Meter Asset Manager (MAM) as well as an electricity Meter Operator (MOP), with the ability to offer Meter Asset Provision (MAP), installation and maintenance services nationwide. Lowri Beck is also a Meter Reading Agent, Data Collector and Data Aggregator, offering a full end to end dual fuel utility support services. Together, these dual fuel services enable Lowri Beck to provide a full Smart Metering Solution in preparation for a large-scale rollout from 2015 and during the interim foundation stage.

Lowri Becks key strengths are flexibility and partnering. We are committed to working closely with our clients, to deliver tailored cost effective solutions, which do not compromise quality, safety or service delivery.

 

Sponsors

Apex

http://www.apexcovantage.com

Apex works with water, gas, and electric utilities all over the world, delivering the most competitive solutions and technologies to address the complex requirements of today’s Smart Grid initiatives.  We specialize in Meter Replacement, Network Equipment Installation, Smart Grid Technology System Acceptance Testing, Consulting, and ROI-enhancing services.  All of our end-to-end solutions are powered by ProField®, the Smart Grid industry’s only integrated ERP system for Mobile Workforce Management. 

 

DNV GL

www.dnvgl.com

As of 12 September 2013, DNV and GL have merged to form DNV GL. We now form the world’s leading ship and offshore classification society, the leading technical advisor to the global oil and gas industry, and a leading expert for the energy value chain including renewables and energy efficiency. We’ve also taken a position as one of the top three certification bodies in the world.

 

Media Partners

SBWWI

www.sbwwi.co.uk/

The Society of British Water & Wastewater Industries (SBWWI) is an active, not-for profit trade association, representing the interests of UK manufacturers, contractors, consultants and others supplying the UK water industry. Its aims are to help members serve the industry better by providing a forum for discussion and the dissemination of information. SBWWI has become recognised as the foremost Trade Association for the supply chain within the UK Water Industry.

 

Global Water Intelligence

Global Water Intelligence publishes newsletters and reports providing analysis and strategic data on the international water market.  Its flagship publication, the monthly industry journal Global Water Intelligence (GWI), has established itself as the market-leading publication for developers, suppliers, financiers, governments, utilities and municipalities seeking information and analysis on water projects with an element of private sector participation. 

 
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VAT charged at 20%

  • Please select your preferred currency for payment and invoicing
  • Payment can either be made by debit/credit card (Visa/Mastercard/Maestro/Solo) or an invoice can be requested
  • 15% discount for 3 or more attendees (added automatically)
Attendees Until 26/09/14 Until 07/11/14 Standard rate
Energy Companies ** £695.00 + VAT
= £834.00
£795.00 + VAT
= £954.00
£895.00 + VAT
= £1,074.00
Standard rate £1,195.00 + VAT
= £1,434.00
£1,295.00 + VAT
= £1,554.00
£1,395.00 + VAT
= £1,674.00
Subtotal 5 £995 + VAT
= £1,194.00
£1,105 + VAT
= £1,422.05
£1,205 + VAT
= £1,660.05
Discount   - £0 + VAT
- £0
TOTAL 8 £7,960 + VAT
= £9,552.00

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**This rate is only available to licensed energy suppliers and distribution network operators currently operating in the UK market. It will be awarded at the discretion of the conference organiser whose decision is final.


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