Steve Holliday is Chief Executive of National Grid plc and has also been a Non Executive Director of Marks & Spencer plc since 2004. He is also chairman of the board of trustees at Crisis, the homeless charity.

Steve joined National Grid Group as the Board Director responsible for the UK and Europe in March 2001, an in 2007, Steve became Chief Executive for the group.

Prior to joining National Grid he was on the Board of British Borneo Oil and Gas and was responsible for the successful development of its international businesses in Brazil, Australia and West Africa. Steve spent much of his early career with Exxon, where he held senior roles in refining, shipping and international gas.

Steve is a fellow of the Royal Academy of Engineers and a fellow of the Institute of Gas Engineering and Managers. He volunteers his time to lead a number of skills, STEM and sustainable energy related activities for Business in the Community and in June 2012 Steve was appointed as the Prince’s National Ambassador.

Steve also chairs the Young Offender Programme, led by National Grid which in 2011 marked 2000 offenders through the Programme.

Steve, who is 56, holds a BSc degree in Mining Engineering from Nottingham University. His interests include following the fortunes of the England Rugby team and the Arts. He is married with three children and lives in West London.

Steve Holliday is Chief Executive of National Grid plc and has also been a Non Executive Director of Marks & Spencer plc since 2004. He is also chairman of the board of trustees at Crisis, the homeless charity.

Steve joined National Grid Group as the Board Director responsible for the UK and Europe in March 2001, an in 2007, Steve became Chief Executive for the group.

Prior to joining National Grid he was on the Board of British Borneo Oil and Gas and was responsible for the successful development of its international businesses in Brazil, Australia and West Africa. Steve spent much of his early career with Exxon, where he held senior roles in refining, shipping and international gas.

Steve is a fellow of the Royal Academy of Engineers and a fellow of the Institute of Gas Engineering and Managers. He volunteers his time to lead a number of skills, STEM and sustainable energy related activities for Business in the Community and in June 2012 Steve was appointed as the Prince’s National Ambassador.

Steve also chairs the Young Offender Programme, led by National Grid which in 2011 marked 2000 offenders through the Programme.

Steve, who is 56, holds a BSc degree in Mining Engineering from Nottingham University. His interests include following the fortunes of the England Rugby team and the Arts. He is married with three children and lives in West London.

John Hayes was appointed Minister of State for Energy in September 2012. He has been the Conservative MP for South Holland and The Deepings since 1997.

John was educated at Colfe’s Grammar School and Nottingham University, where he graduated with a BA in politics and a PGCE in history/English.

John joined the Conservative Party at the age of 14. His career highlights include:
•    Vice Chairman of the Conservative Party 1999
•    Shadow Schools Minister 2000
•    Assistant Opposition Chief Whip 2001
•    Shadow Minister for Agriculture, Fisheries and Food 2002 to 2003
•    Shadow Minister for Housing and Planning 2003 to 2005
•    Shadow Minister for Lifelong Learning, Further and Higher Education 2007 to 2010
•    Minister of State for Further Education, Skills and Lifelong Learning in the Department for Business, Innovation and Skills and the Department for Education May 2010 to September 2012

Before entering Parliament, John was a sales director for The Data Base Ltd, an IT company based in Nottingham.

Keith is Chief Corporate Officer for ScottishPower with responsibility for the Iberdrola Group's activities in the UK and in particular leading the Group's £15bn investment plan to 2020. Keith was appointed to the Board in February 2012.

Keith also retains his role as Chief Executive Officer of ScottishPower Renewables, which is the UK arm of Iberdrola's Renewables Division. His responsibility encompasses all of the Group’s renewables activity in the UK and Iberdrola's global offshore business.

Prior to joining ScottishPower, Keith had worked with some major financial institutions including The Royal Bank of Scotland and Standard Life, as well as working as a management consultant with Ernst & Young.

Mr. Bittan is responsible for Capstone Infrastructure Corporation’s (TSX: CSE) business development initiatives. Mr. Bittan was formerly a Managing Director of Macquarie Canadian Infrastructure Management Limited and Chief Financial Officer of Macquarie Essential Assets Partnership (MEAP), an unlisted infrastructure fund, where he directed day-to-day operations, strategic planning, transactions and reporting. As a Senior Vice President of Macquarie Infrastructure and Real Assets Canada Ltd., he was responsible for the evaluation and management of infrastructure investments in North America.

In his seven years with Macquarie, Mr. Bittan played an integral role in the acquisition and operation of diverse infrastructure businesses in Canada and the U.S., including regulated utilities, renewable energy, transportation and social infrastructure. He also led Capstone Infrastructure Corporation’s acquisitions of Clean Power Income Fund, Amherstburg Solar Park, Värmevärden (Swedish district heating portfolio) and Bristol Water. Mr. Bittan has served on the board of directors of several infrastructure and utility businesses including AltaLink, Access Roads Edmonton and Sea to Sky Highway and is currently a director of Bristol Water and Värmevärden.

Mr. Bittan holds an Honours Bachelor of Science degree and a Master of Management degree from the University of Toronto. He is also designated as a Chartered Accountant (Ontario) and Certified Public Accountant (Colorado).

Nick Fincham has over 20 years experience in UK and European economic regulation and competition policy.  He is currently Director of Strategy and Regulation at Thames Water.  Prior to joining Thames, Nick spent six years as Director of Economic Regulation and Competition Policy at the Civil Aviation Authority.  Before that, he had spells at OFFER, Ofgas, Ofgem and Postcomm, and operated as a consultant providing advice to the UK Government and economic regulators.

Steve is a chartered mechanical engineer and has worked in the water industry for over twenty years. Steve has also achieved an MBA from City University in London and is a visiting professor with the Centre for Environmental Policy at Imperial College, London.

Steve’s career in the water started in the manufacturing industry where he was involved in the research, design and manufacture of water networks technology.

At Anglian Water Steve has played a key role in delivering major capital projects in water and wastewater treatment, followed by a period as a regional operations manager in wastewater and more recently was appointed as Head of Innovation.

Other activity Steve has been involved in include, chairing the Industrial Advisory Group at Cranfield University, Leader of the European WssTP water and energy nexus task force, he is also the chairman of the STREAM programme (collaboration between 5 UK universities supporting water related EngD projects).

Steve is a creative individual who is passionate about making a better world through innovation.

Anna is the Independent Chair of the Southern Water Customer Challenge Group. She is also Chair of Healthwatch England, a Commissioner at the Care Quality Commission and is a past Chair of the Ofcom Communications Consumer Panel. Previously, Anna worked as a Divisional Director with the Financial Services Authority and prior to that was Chief Executive of the National Consumer Council.

George Yarrow is Chairman of the Regulatory Policy Institute, and an Emeritus Fellow of Hertford College, Oxford. He was for many years an economic adviser to Ofgem, and later a member of the Gas and Electricity Markets Authority. He has written widely on issues of regulation, competition and privatisation.

George is currently assisting the Australian Energy Market Commission in reviewing retail market competition, and the New Zealand Commerce Commission in relation to an electricity distribution price path distribution. Last year he chaired a review for the Australian Government of appeals procedures for regulatory price determinations for energy networks.

Rupert Steele is Director of Regulation at ScottishPower.  He is responsible for working with Government and regulatory stakeholders to help find solutions which meet both the needs of the company and the public interest.

He reports directly to the Chief Executive and is a member of the Executive Team.

Rupert was appointed to this position on joining ScottishPower in April 2007.  Prior to this, he ran a consultancy business (Energy Strategies Limited) that advised utility, City and Government clients on energy policy issues.

His earlier career included 16 years working on energy issues in the Department of Trade and Industry and three years at TXU Europe.

He was appointed OBE in 1992.

Jonathan Green, Principal Consultant at Europe Economics, is a regulatory economist with a substantial track record in developing policy and strategy at a senior level in Government and the private sector.  He has been closely involved for much of his career in the application of competition policy and the development of utility regulation.  He has over 20 years’ experience of the development of the UK electricity market from both a public and private sector perspective.

After starting his career in the Royal Navy, David joined Marconi Space and Defence where he designed test systems for guided weapons. He then moved into a sales role for Rohde and Schwarz, and later product management of communications test equipment, including GSM systems.
In 1991 he was recruited by ntl, to develop their new services business and led the acquisition of the Department of Telecommunications from the Home Office. Following this he led the Mobile Carriers business unit.

In 1999 he moved to Australia where he founded and was appointed Managing Director of ntl Telecommunications, a jv between ntl and two Australian Broadcasters. He later co-founded and was appointed Non-Executive Director of SPT Telecommunications, a jv company specialising in IP MPLS networks. Following the sale of ntl’s shareholding to Macquarie Bank, he joined the Investment Banking Group as Divisional Director.

After 5 years in Sydney, he returned and joined Arqiva where he is currently responsible for leading the sales, marketing and product management for their Smart Metering programme.

In addition to his engineering qualifications, David holds an MBA from London Business School.

Andy Brown is Head of Sustainability at Anglian Water and is responsible for overseeing the delivery of their sustainability strategy “Love Every Drop”.  Love Every Drop is about putting water at the heart of a whole new way of living. As well as overseeing the strategy he has direct responsibility for the teams delivering the community education, customer engagement and employee volunteering programmes across the region. 

He has worked in the sustainability area within Anglian Water for 15 years; previously leading on their climate change adaptation work.  This included overseeing Anglian Water’s climate change adaptation plan and the report submitted to Government in 2011.  It focused on the implications for Anglian Water’s asset base and operations from increasing temperatures, wetter winters and drier summers, rising sea levels and extreme weather events. He was also responsible for the delivery of their 10 year biodiversity action plan and monitoring and reporting on environmental performance within Anglian Water and externally.

He is currently the Chair of Water UK’s Climate Change Network and is a member of Cambridge University and HRH Prince of Wales Corporate Leaders Group on Climate Change.

Andrew Keevil is responsible for Esri UK’s solutions for the Utilities and Telecommunications sectors.  His current focus is on leveraging the power of geographic information across the breadth of a business to maximize the efficiency and effectiveness of the operation.

Prior to joining Esri, Andrew worked with the Carbon Disclosure Project where he spearheaded the development of IT solutions for corporate carbon emission reporting. 

He also brings 20 years experience of the telecommunications sector encompassing marketing, operations and engineering.  He has held marketing roles with manufacturers such as Ford and Motorola and network operators such as Vodafone and Cable&Wireless. 

When the UK electricity industry was liberalised in the 1990s Andrew was involved in the creation and exploitation of new opportunities for the UK Regional Electricity Companies (RECs). His consulting engagements with telecommunications and electricity network operators have been spread across over 20 countries.

Andrew received his BSc in Electrical Engineering from Imperial College in London and his MBA from Warwick Business School. He is a Chartered Engineer.

Martin is the Head of Market Analysis in Energy Markets, a division that optimizes DONG Energy’s portfolio, forming the link between the Group’s procurement and sale of energy. The Market Analysis team focus on fundamental research on all energy markets and is responsible for conducting market and commodity analysis to support the entire DONG Energy group. Martin graduated with a M.Sc. in Economics from University of Aarhus in Denmark. Before joining DONG Energy in 2006 Martin worked as an economist in the Ministry of Taxation and in Danske Capital a business unit of Danske Bank.

Mr Egan joined Cuadrilla Resources as CEO in July 2012.

Mr Egan has over 28 years of diverse international experience working in engineering and management roles in the upstream oil & gas industry.

Prior to joining Cuadrilla, Mr Egan worked in Houston as President of Production for BHP Billiton Petroleum with management responsibility for BHP Billiton’s worldwide oil and gas production. Prior to that role he had filled a number of management roles within BHP Billiton Petroleum including periods managing their oil and gas businesses in the UK where he has worked in London and North Wales, in Pakistan where he was based in Islamabad and in Algeria where he worked in Algiers and at BHPB’s operations in the Sahara.   Mr Egan also spent a period working as head of BHP Billiton Global Supply based in Melbourne Australia.

Prior to joining BHP Billiton, Mr Egan spent eight years with Marathon Oil in a variety of engineering and commercial roles.

Mr Egan was educated in Ireland obtaining a BE Civil Degree with First Class Honours and a Master of Engineering Science Degree.  He spent time as a PhD Student and research assistant at the California Institute of Technology (Caltech) in Los Angeles and also holds a MBA from the University of Warwick.

Tony joined the Consumer Council for Water in December 2005 as Chief Executive.

Since it was set up, CCWater has tried to encourage water companies, their regulators and government to make sure that the industry and the way it is regulated is fully focused on customers and their needs.

His early career was in strategy and marketing, implementing business turnarounds in oil, aerospace, automotive and fast moving consumer goods businesses.

Later Tony joined the utility sector where he has worked at senior level in electricity and as a director in the water industry and the rail sector.  During his career in the utilities, he has led corporate strategy, corporate services and stakeholder relations, customer service, investment programme and PFI procurement and delivery and competitive market business development.

His last job was with Ofwat, as Director of Competition and Consumer Affairs, where he was responsible for consumer issues in the lead up to and through the 2004 price review.

Mark Powles joined newly formed Business Stream in March 2007. Since then he has created a dynamic, customer focused company that successfully operates in the non-household Scottish retail market.

Powles brings a wealth of relevant senior management experience operating in highly regulated, competitive retail service markets across travel, transport and Financial Services, with Companies such as Sealink Stena Line, National Express Group and AEGON UK.

At Business Stream, Powles has created a strong, sustainable brand where the customer sits at the heart of all activities and business is retained on merit by the strength of the products, services and value for money it provides. Since 2008 customer satisfaction has increased, around 60% of customers are benefiting from discounts and the range of services has expanded from 6 to 57. Business Stream has also helped our customers make over £19 million of efficiency savings overall. That’s a saving of over 4.39 billion litres of water or 8,205 tonnes of CO2.

Business Stream has won best business performance at the European Utility Awards, Green Business at the CBI Growing Business Awards and Partnership in Environment with Glasgow City Council at the LGC Business Partnership awards 2011.

John Peters is a co-founder and the Managing Director of Engage Consulting Limited and is an energy industry expert with a career spanning over 30 years. He has performed a wide range of roles since starting as an indentured apprentice with Seeboard; these include operational, strategic and advisory roles for key utilities companies, market operators, agents and regulators.

Prior to founding Engage Consulting, John was a significant contributor in setting up and operating the UK’s metering, settlements and trading arrangements. His knowledge and expertise has positioned him well to advise enterprises and industry bodies worldwide.

Chris Welby is the Policy & Regulatory Affairs Director of Good Energy, the UK’s leading 100% renewable electricity supplier.

Good Energy wants to change the way energy is made in this country and connect people with where it comes from – so they will value it more and use it less. Its vision is a 100% renewable future for the UK by 2050.

Chris is a respected energy industry professional with 25 years’ experience in all aspects of the retail and wholesale market. He is responsible for Regulation and Policy at Good Energy, working with industry and Government to meet the challenge of de-carbonising the UK electricity market. Chris is member of the Government’s Smart Grid forum and his diverse brief covers all things smart, Electricity Market Reform, Retail Market Reform and renewable energy policy.

Liam O'Sullivan is the Project Director for UKPN's impressive Low Carbon London Programme, a diverse, stimulating and challenging project to trial pioneering techniques and technologies preparing the way to enable and ready UKPN's distribution network to meet the challenge of a low carbon transition.

A relatively new member of the low carbon community, Liam is, like us all,  on a steep learning curve combining engineering expertise with customer and commercial innovation.

Mr O’Sullivan was the Transmission Construction Director & Engineering Manager for the London 2012 Olympic Games, responsible for the design and delivery, commercial features, construction health and safety aspects of the 132kV distribution network programme, which spanned the previous 5 years. The project included the design and build of 4 new 132kV primary substations, a new Supergrid intake to London from National Grid (with a capacity total of 480MVA), and a deep underground cable tunnel removing 132kV powerlines from across the Olympic Park area to support the London 2012 Olympics Games - powering the 2012 Games to be the resounding success they were – a multi-million (c. £200m) multi - disciplined engineering project to construct and operate the electricity transmission infrastructure.

This was a specialised role involving the successful management and delivery of a number of key organisations, interfaces and skills across a broad range of direct and contract staff; engineering and expert services consultants; contractors, equipment suppliers, internal and external stakeholders.

Works incorporated the design, procurement, construction, commissioning and energisation of electricity transmission assets and infrastructure, including: the construction of deep underground tunnels and substation buildings; substations & equipment to 132kV (132,000 volts) sourced from around the world - for example large power transformers from as far as Australia; switchgear from Germany; power cables from France.

It was as diverse as it was developing; truly challenging, exciting and extremely fulfilling.

Mr O'Sullivan studied and read for a Bachelor of Engineering (Hons) Degree in Engineering and, having obtained a 1st Class Honours degree, has worked in the UK power industry in the London region since 1997; he has successfully fulfilled a complex range of design, project engineering and management roles on a number of diverse and multi-million pound infrastructure projects.

Mr O’Sullivan is a member of the Institution of Engineering & Technology (IET), and the Association of Project Management(APM.   He led his team to win the APM's Project of the Year Award 2009,  the RIBA Building of the Year Award Category for Industrial & Commercial Building of the Year 2010; and  the Brick Awards -  as well as one or two other prestigious accolades, most recently the ODA's Health & Safety Manager of the Year 2010. He was also shortlisted to the final three for the APM's Project Manager of the Year Award.....

As practice lead for the Utilities Sector Mark is responsible for developing Fujitsu’s business in the sector by ensuring that the offerings and capabilities Fujitsu can deploy meet the needs of our customers.

Mark is also responsible for managing Fujitsu’s relationship with Centrica who are Fujitsu’s largest Utilities customer in the UK. Mark has over 22 years experience in the IT Industry with companies including ICL, SAS Software and Fujitsu. Mark started his career in Customer Service and has held roles including Sales, Major Account Management and Practice Management.

Dustin Seale is the Partner and Managing Director, EMEA for Senn Delaney based in London. He is a recognised authority in how to achieve and sustain transformational change that improves the spirit and performance of organisations. Over the past 15 years, Dustin has consulted with CEOs and their senior teams of numerous global blue-chip companies.

Dustin has led for-profit and not-for-profit organisations and has corporate experience in public relations, marketing, banking and capital fundraising. Dustin is a graduate of the University of California Santa Barbara, where he studied economics and pre-law.

Liam O'Sullivan is the Project Director for UKPN's impressive Low Carbon London Programme, a diverse, stimulating and challenging project to trial pioneering techniques and technologies preparing the way to enable and ready UKPN's distribution network to meet the challenge of a low carbon transition.

A relatively new member of the low carbon community, Liam is, like us all,  on a steep learning curve combining engineering expertise with customer and commercial innovation.

Mr O’Sullivan was the Transmission Construction Director & Engineering Manager for the London 2012 Olympic Games, responsible for the design and delivery, commercial features, construction health and safety aspects of the 132kV distribution network programme, which spanned the previous 5 years. The project included the design and build of 4 new 132kV primary substations, a new Supergrid intake to London from National Grid (with a capacity total of 480MVA), and a deep underground cable tunnel removing 132kV powerlines from across the Olympic Park area to support the London 2012 Olympics Games - powering the 2012 Games to be the resounding success they were – a multi-million (c. £200m) multi - disciplined engineering project to construct and operate the electricity transmission infrastructure.

This was a specialised role involving the successful management and delivery of a number of key organisations, interfaces and skills across a broad range of direct and contract staff; engineering and expert services consultants; contractors, equipment suppliers, internal and external stakeholders.

Works incorporated the design, procurement, construction, commissioning and energisation of electricity transmission assets and infrastructure, including: the construction of deep underground tunnels and substation buildings; substations & equipment to 132kV (132,000 volts) sourced from around the world - for example large power transformers from as far as Australia; switchgear from Germany; power cables from France.

It was as diverse as it was developing; truly challenging, exciting and extremely fulfilling.

Mr O'Sullivan studied and read for a Bachelor of Engineering (Hons) Degree in Engineering and, having obtained a 1st Class Honours degree, has worked in the UK power industry in the London region since 1997; he has successfully fulfilled a complex range of design, project engineering and management roles on a number of diverse and multi-million pound infrastructure projects.

Mr O’Sullivan is a member of the Institution of Engineering & Technology (IET), and the Association of Project Management(APM.   He led his team to win the APM's Project of the Year Award 2009,  the RIBA Building of the Year Award Category for Industrial & Commercial Building of the Year 2010; and  the Brick Awards -  as well as one or two other prestigious accolades, most recently the ODA's Health & Safety Manager of the Year 2010. He was also shortlisted to the final three for the APM's Project Manager of the Year Award.....

Richard Postance is a leading partner in Ernst & Young's Power & Utilities performance improvement practice and leads Ernst & Young's response to Smart Metering and Grids. He draws on his engineering and technology background to provide strategy and transformation consulting for the energy retail, telecommunications and public sectors. Richard's recent experience includes transforming the customer service and field operations for leading utilities including designing energy services propositions and customer engagement plans in response to a Smart Meter roll out.

Jo joined the Institute from the Chartered Management Institute, where she had been director of marketing and corporate affairs since July 2005. She previously held director roles in brand and business consulting and prior to that was both head of group marketing and strategic executive to the director-general at City & Guilds. Jo also has over eleven years experience in the financial services sector.

Under Jo's leadership the Institute has worked in partnership with its members and other stakeholders in realising the increased return on investment that excellent customer service can deliver and the role it can play as a motivator for those working within an organisation, enabling those organisations to keep their talent as well as their customers.

She also believes that by working to develop customer service excellence organisations will not only survive the current challenging economic conditions but will also prosper and help to lift the UK out of recession earlier than would otherwise have been the case.

Yunus Ozler currently leads Ernst & Young’s Power and Utilities Retail practice and advises a broad range of clients in service-led sectors including Energy & Utilities, Telecommunications, Financial Institutions and Government. He specialises in business strategy development, complex customer-centric transformation and commercial performance improvement drawing on his industrial engineering and international economist background. He has over 12 years experience across sectors and countries having previously worked for AT Kearney, Procter & Gamble and Toyota; in Turkey, United Arab Emirates and the UK.

Yunus has lead sessions at several global trade events and published sector-focused pieces in trade press, such as Utility Week, as well as creating a number of white papers on digital transformation -available online at www.ey.com/uk/digital.

In addition Yunus has recently been shortlisted for MCA 2013 UK Strategy Consultant of the Year Award and for Ernst & Young’s Chairman’s Values Award.

Andrew Curry is a Director of The Futures Company, where he combines an expertise in futures work, particularly scenarios, with a detailed knowledge of media and new media, sustainable development and economics. 

Andrew leads The Futures Company’s futures and scenarios work in the UK. He has directed projects for a wide range of clients in the public and private sectors, including AOL, DTI Foresight, Aviva, HMRC, Nokia, Marconi, the Environment Agency, and the BBC. Recent projects include a set of global economic scenarios for a government department, a report on the impact of the growth of Asia on the economies of Europe for HSBC, and a project for Foresight to identify technology and innovation platforms for the British economy.

Prior to joining The Futures Company, Andrew worked as a financial journalist and a television producer before launching Britain's first Interactive TV channel for the cable company Videotron. In 1997, while at Cable & Wireless Communications, he directed the DTI Foresight Project, "Driving the digital media economy", and wrote the final report. Andrew has published a number of articles on futures techniques and issues (most recently in the Journal of Futures Studies) and blogs on futures and related issues at ‘the next wave’. He is a member of the Association of Professional Futurists.

As Chief Executive of ADA, she represents organisations involved with water level management and flood risk management, including Internal Drainage Boards, Flood and Coastal Committees, Environment Agency, Local Authorities and Associate Members. See www.ada.org.uk for details.

A recent appointment is as Chair of the Customer Challenge Group for Sutton and East Surrey Water Company.

Jean has wide experience of flood risk assessment, facilitation and chairmanship, and works with colleagues to assist the construction industry to improve sustainable development. See www.crane-environmental.co.uk for details.

Jean was awarded the MBE for services to civil engineering, the OBE for services to flood defence and the CBE for services to the civil engineering profession and the Institution of Civil Engineers’ Garth Watson Medal.

Her professional activities include being Chairman of the ICE Professional Conduct Panel, Chairman, ICE Technician Member Panel, a member of the ICE Water Panel, Council member, Royal Academy of Engineering, non-executive Director HR Wallingford, Foundation Governor Tiffin School and a member of the RNLI Technical Committee. She is a member of university advisory boards and a Visiting Professor.

Yunus Ozler currently leads Ernst & Young’s Power and Utilities Retail practice and advises a broad range of clients in service-led sectors including Energy & Utilities, Telecommunications, Financial Institutions and Government. He specialises in business strategy development, complex customer-centric transformation and commercial performance improvement drawing on his industrial engineering and international economist background. He has over 12 years experience across sectors and countries having previously worked for AT Kearney, Procter & Gamble and Toyota; in Turkey, United Arab Emirates and the UK.

Yunus has lead sessions at several global trade events and published sector-focused pieces in trade press, such as Utility Week, as well as creating a number of white papers on digital transformation -available online at www.ey.com/uk/digital.

In addition Yunus has recently been shortlisted for MCA 2013 UK Strategy Consultant of the Year Award and for Ernst & Young’s Chairman’s Values Award.

Chris Wallace joined Scottish Water in April 2007 as Director of Communications.

Chris is a former Managing Director of Barkers Scotland. He attended the University of Stirling and has a BSc in Management Science and a diploma in Marketing.

Chris is responsible for advising the leadership team and board on corporate reputation and for leading teams working in media relations, public affairs and internal communications.

Clare Springett is a Chartered Town Planner with over 20 years experience in behaviour change, and development planning. She has particular specialisms in the Olympic and Paralympic Games, and sports stadia. 

She has worked on the London 2012 Olympic and Paralympic Games since 2003 during the bid stage.  From 2008 to December 2012, Clare has been Head of Travel Demand Management responsible for the £32m London 2012 TDM programme designed to achieve a temporary Games-time change in the travel behaviour of both spectators and the travelling public. 

She also wrote three editions of the Olympic Transport Plan, produced the venue transport strategy for Eton Dorney (the Rowing and Canoe Sprint venue) and wrote the transport strategy for the Paralympic Games.

In addition, Clare has worked on the development proposals for the Emirates Stadium for Arsenal Football Club and the new Stadium at Lansdowne Road in Dublin.
Clare is now an independent consultant.

Seb has 15 years of experience in the customer service industry having held a variety of UK and EMEA-wide technical, sales and marketing positions in both systems integrators and software vendors.

In his current role at Nuance, he is responsible for defining and evangelizing the Enterprise customer care strategy across Europe, the Middle-East and Africa – sharing how companies can create extraordinary automated experiences which their customers opt-in to.

Started work with the then South West Water Authority as a Court Officer and has moved in and out of collections and debt management strategic roles on a number of occasions in his 30+ years with South West Water. 

Has led and shaped a number of South West Water’s affordability programmes and has been contract manager for the Company’s outsourced contact management, billing and collections contract for eight years. 

Until late 2012, he was leading the design and development of contact management strategies and systems. At the end of 2012 he returned to the debt field to review and develop a long term effective and efficient collections and debt management operating model - and directing the current contact management, billing and collections operation to safeguard performance while the Call Centre migrates to a multi-channel inbound and outbound Contact Centre and a new collections operating model is implemented.       

Edward Davey attended Nottingham High School and went on to study Politics, Philosophy and Economics at Jesus College, Oxford and to gain an MSc in Economics from Birkbeck College, London University.

From 1989 to 1993 he worked in the Commons as an economics researcher for the Liberal Democrats, becoming the party's senior economics adviser. In 1993 he left Parliament to work for Omega Partners, specialising in consultancy in the postal services sector.

Edward became Liberal Democrat MP for Kingston and Surbiton in 1997 and was appointed the party’s economics affairs spokesman in 1997. After the 2001 election he joined the Shadow Cabinet as Shadow Chief Secretary to the Treasury, the first of a number of shadow roles, including shadowing the Office of the Deputy Prime Minister with responsibility for local government and the regions (2002-2005), Shadow Education and Skills Secretary (2005-2006) and Shadow Trade and Industry Secretary (2006).

After serving as Chief of Staff to party leader Menzies Campbell, and Chair of Campaigns and Communications for the Liberal Democrats, he was appointed Shadow Secretary of State for Foreign and Commonwealth Affairs after Nick Clegg was elected party leader in 2007. Edward lives with his wife and son in Surbiton.

Steve Holliday is Chief Executive of National Grid plc and has also been a Non Executive Director of Marks & Spencer plc since 2004. He is also chairman of the board of trustees at Crisis, the homeless charity.

Steve joined National Grid Group as the Board Director responsible for the UK and Europe in March 2001, an in 2007, Steve became Chief Executive for the group.

Prior to joining National Grid he was on the Board of British Borneo Oil and Gas and was responsible for the successful development of its international businesses in Brazil, Australia and West Africa. Steve spent much of his early career with Exxon, where he held senior roles in refining, shipping and international gas.

Steve is a fellow of the Royal Academy of Engineers and a fellow of the Institute of Gas Engineering and Managers. He volunteers his time to lead a number of skills, STEM and sustainable energy related activities for Business in the Community and in June 2012 Steve was appointed as the Prince’s National Ambassador.

Steve also chairs the Young Offender Programme, led by National Grid which in 2011 marked 2000 offenders through the Programme.

Steve, who is 56, holds a BSc degree in Mining Engineering from Nottingham University. His interests include following the fortunes of the England Rugby team and the Arts. He is married with three children and lives in West London.

Keith is Chief Corporate Officer for ScottishPower with responsibility for the Iberdrola Group's activities in the UK and in particular leading the Group's £15bn investment plan to 2020. Keith was appointed to the Board in February 2012.

Keith also retains his role as Chief Executive Officer of ScottishPower Renewables, which is the UK arm of Iberdrola's Renewables Division. His responsibility encompasses all of the Group’s renewables activity in the UK and Iberdrola's global offshore business.

Prior to joining ScottishPower, Keith had worked with some major financial institutions including The Royal Bank of Scotland and Standard Life, as well as working as a management consultant with Ernst & Young.

Mr Egan joined Cuadrilla Resources as CEO in July 2012.

Mr Egan has over 28 years of diverse international experience working in engineering and management roles in the upstream oil & gas industry.

Prior to joining Cuadrilla, Mr Egan worked in Houston as President of Production for BHP Billiton Petroleum with management responsibility for BHP Billiton’s worldwide oil and gas production. Prior to that role he had filled a number of management roles within BHP Billiton Petroleum including periods managing their oil and gas businesses in the UK where he has worked in London and North Wales, in Pakistan where he was based in Islamabad and in Algeria where he worked in Algiers and at BHPB’s operations in the Sahara.   Mr Egan also spent a period working as head of BHP Billiton Global Supply based in Melbourne Australia.

Prior to joining BHP Billiton, Mr Egan spent eight years with Marathon Oil in a variety of engineering and commercial roles.

Mr Egan was educated in Ireland obtaining a BE Civil Degree with First Class Honours and a Master of Engineering Science Degree.  He spent time as a PhD Student and research assistant at the California Institute of Technology (Caltech) in Los Angeles and also holds a MBA from the University of Warwick.

Chris Wallace joined Scottish Water in April 2007 as Director of Communications.

Chris is a former Managing Director of Barkers Scotland. He attended the University of Stirling and has a BSc in Management Science and a diploma in Marketing.

Chris is responsible for advising the leadership team and board on corporate reputation and for leading teams working in media relations, public affairs and internal communications.

Steve is a chartered mechanical engineer and has worked in the water industry for over twenty years. Steve has also achieved an MBA from City University in London and is a visiting professor with the Centre for Environmental Policy at Imperial College, London.

Steve’s career in the water started in the manufacturing industry where he was involved in the research, design and manufacture of water networks technology.

At Anglian Water Steve has played a key role in delivering major capital projects in water and wastewater treatment, followed by a period as a regional operations manager in wastewater and more recently was appointed as Head of Innovation.

Other activity Steve has been involved in include, chairing the Industrial Advisory Group at Cranfield University, Leader of the European WssTP water and energy nexus task force, he is also the chairman of the STREAM programme (collaboration between 5 UK universities supporting water related EngD projects).

Steve is a creative individual who is passionate about making a better world through innovation.

Nick Fincham has over 20 years experience in UK and European economic regulation and competition policy.  He is currently Director of Strategy and Regulation at Thames Water.  Prior to joining Thames, Nick spent six years as Director of Economic Regulation and Competition Policy at the Civil Aviation Authority.  Before that, he had spells at OFFER, Ofgas, Ofgem and Postcomm, and operated as a consultant providing advice to the UK Government and economic regulators.

Mr. Bittan is responsible for Capstone Infrastructure Corporation’s (TSX: CSE) business development initiatives. Mr. Bittan was formerly a Managing Director of Macquarie Canadian Infrastructure Management Limited and Chief Financial Officer of Macquarie Essential Assets Partnership (MEAP), an unlisted infrastructure fund, where he directed day-to-day operations, strategic planning, transactions and reporting. As a Senior Vice President of Macquarie Infrastructure and Real Assets Canada Ltd., he was responsible for the evaluation and management of infrastructure investments in North America.

In his seven years with Macquarie, Mr. Bittan played an integral role in the acquisition and operation of diverse infrastructure businesses in Canada and the U.S., including regulated utilities, renewable energy, transportation and social infrastructure. He also led Capstone Infrastructure Corporation’s acquisitions of Clean Power Income Fund, Amherstburg Solar Park, Värmevärden (Swedish district heating portfolio) and Bristol Water. Mr. Bittan has served on the board of directors of several infrastructure and utility businesses including AltaLink, Access Roads Edmonton and Sea to Sky Highway and is currently a director of Bristol Water and Värmevärden.

Mr. Bittan holds an Honours Bachelor of Science degree and a Master of Management degree from the University of Toronto. He is also designated as a Chartered Accountant (Ontario) and Certified Public Accountant (Colorado).

Chris Welby is the Policy & Regulatory Affairs Director of Good Energy, the UK’s leading 100% renewable electricity supplier.

Good Energy wants to change the way energy is made in this country and connect people with where it comes from – so they will value it more and use it less. Its vision is a 100% renewable future for the UK by 2050.

Chris is a respected energy industry professional with 25 years’ experience in all aspects of the retail and wholesale market. He is responsible for Regulation and Policy at Good Energy, working with industry and Government to meet the challenge of de-carbonising the UK electricity market. Chris is member of the Government’s Smart Grid forum and his diverse brief covers all things smart, Electricity Market Reform, Retail Market Reform and renewable energy policy.

George Yarrow is Chairman of the Regulatory Policy Institute, and an Emeritus Fellow of Hertford College, Oxford. He was for many years an economic adviser to Ofgem, and later a member of the Gas and Electricity Markets Authority. He has written widely on issues of regulation, competition and privatisation.

George is currently assisting the Australian Energy Market Commission in reviewing retail market competition, and the New Zealand Commerce Commission in relation to an electricity distribution price path distribution. Last year he chaired a review for the Australian Government of appeals procedures for regulatory price determinations for energy networks.

Mark Powles joined newly formed Business Stream in March 2007. Since then he has created a dynamic, customer focused company that successfully operates in the non-household Scottish retail market.

Powles brings a wealth of relevant senior management experience operating in highly regulated, competitive retail service markets across travel, transport and Financial Services, with Companies such as Sealink Stena Line, National Express Group and AEGON UK.

At Business Stream, Powles has created a strong, sustainable brand where the customer sits at the heart of all activities and business is retained on merit by the strength of the products, services and value for money it provides. Since 2008 customer satisfaction has increased, around 60% of customers are benefiting from discounts and the range of services has expanded from 6 to 57. Business Stream has also helped our customers make over £19 million of efficiency savings overall. That’s a saving of over 4.39 billion litres of water or 8,205 tonnes of CO2.

Business Stream has won best business performance at the European Utility Awards, Green Business at the CBI Growing Business Awards and Partnership in Environment with Glasgow City Council at the LGC Business Partnership awards 2011.

Andy Brown is Head of Sustainability at Anglian Water and is responsible for overseeing the delivery of their sustainability strategy “Love Every Drop”.  Love Every Drop is about putting water at the heart of a whole new way of living. As well as overseeing the strategy he has direct responsibility for the teams delivering the community education, customer engagement and employee volunteering programmes across the region. 

He has worked in the sustainability area within Anglian Water for 15 years; previously leading on their climate change adaptation work.  This included overseeing Anglian Water’s climate change adaptation plan and the report submitted to Government in 2011.  It focused on the implications for Anglian Water’s asset base and operations from increasing temperatures, wetter winters and drier summers, rising sea levels and extreme weather events. He was also responsible for the delivery of their 10 year biodiversity action plan and monitoring and reporting on environmental performance within Anglian Water and externally.

He is currently the Chair of Water UK’s Climate Change Network and is a member of Cambridge University and HRH Prince of Wales Corporate Leaders Group on Climate Change.

Started work with the then South West Water Authority as a Court Officer and has moved in and out of collections and debt management strategic roles on a number of occasions in his 30+ years with South West Water. 

Has led and shaped a number of South West Water’s affordability programmes and has been contract manager for the Company’s outsourced contact management, billing and collections contract for eight years. 

Until late 2012, he was leading the design and development of contact management strategies and systems. At the end of 2012 he returned to the debt field to review and develop a long term effective and efficient collections and debt management operating model - and directing the current contact management, billing and collections operation to safeguard performance while the Call Centre migrates to a multi-channel inbound and outbound Contact Centre and a new collections operating model is implemented.       

Rupert Steele is Director of Regulation at ScottishPower.  He is responsible for working with Government and regulatory stakeholders to help find solutions which meet both the needs of the company and the public interest.

He reports directly to the Chief Executive and is a member of the Executive Team.

Rupert was appointed to this position on joining ScottishPower in April 2007.  Prior to this, he ran a consultancy business (Energy Strategies Limited) that advised utility, City and Government clients on energy policy issues.

His earlier career included 16 years working on energy issues in the Department of Trade and Industry and three years at TXU Europe.

He was appointed OBE in 1992.

Tim enjoys a varied role at Cambridge Water. As well as taking responsibility for the financial operations of the business, he also oversees the delivery of HR and IT services and leads the retail function.

He particularly likes the challenges of working for a relatively small business, including the ability to take decisions and make an impact quickly for the benefit of customers, stakeholders and employees alike.

Tim graduated in geography from Downing College, Cambridge and went on to train as a chartered accountant with Grant Thornton. After four years in the British Virgin Islands with Deloitte, he returned to work for Scottish & Newcastle, ntl and more recently Enviros, an Environmental Consultancy which became part of Carillion plc. He joined Cambridge Water in March 2009.

Tim is a keen footballer, but admits he reluctantly now has to watch more than he plays, and is a lifelong supporter of Coventry City. He is also an active squash player in two local leagues and regular taxi driver for two teenage children.

Liam O'Sullivan is the Project Director for UKPN's impressive Low Carbon London Programme, a diverse, stimulating and challenging project to trial pioneering techniques and technologies preparing the way to enable and ready UKPN's distribution network to meet the challenge of a low carbon transition.

A relatively new member of the low carbon community, Liam is, like us all,  on a steep learning curve combining engineering expertise with customer and commercial innovation.

Mr O’Sullivan was the Transmission Construction Director & Engineering Manager for the London 2012 Olympic Games, responsible for the design and delivery, commercial features, construction health and safety aspects of the 132kV distribution network programme, which spanned the previous 5 years. The project included the design and build of 4 new 132kV primary substations, a new Supergrid intake to London from National Grid (with a capacity total of 480MVA), and a deep underground cable tunnel removing 132kV powerlines from across the Olympic Park area to support the London 2012 Olympics Games - powering the 2012 Games to be the resounding success they were – a multi-million (c. £200m) multi - disciplined engineering project to construct and operate the electricity transmission infrastructure.

This was a specialised role involving the successful management and delivery of a number of key organisations, interfaces and skills across a broad range of direct and contract staff; engineering and expert services consultants; contractors, equipment suppliers, internal and external stakeholders.

Works incorporated the design, procurement, construction, commissioning and energisation of electricity transmission assets and infrastructure, including: the construction of deep underground tunnels and substation buildings; substations & equipment to 132kV (132,000 volts) sourced from around the world - for example large power transformers from as far as Australia; switchgear from Germany; power cables from France.

It was as diverse as it was developing; truly challenging, exciting and extremely fulfilling.

Mr O'Sullivan studied and read for a Bachelor of Engineering (Hons) Degree in Engineering and, having obtained a 1st Class Honours degree, has worked in the UK power industry in the London region since 1997; he has successfully fulfilled a complex range of design, project engineering and management roles on a number of diverse and multi-million pound infrastructure projects.

Mr O’Sullivan is a member of the Institution of Engineering & Technology (IET), and the Association of Project Management(APM.   He led his team to win the APM's Project of the Year Award 2009,  the RIBA Building of the Year Award Category for Industrial & Commercial Building of the Year 2010; and  the Brick Awards -  as well as one or two other prestigious accolades, most recently the ODA's Health & Safety Manager of the Year 2010. He was also shortlisted to the final three for the APM's Project Manager of the Year Award.....

Martin is the Head of Market Analysis in Energy Markets, a division that optimizes DONG Energy’s portfolio, forming the link between the Group’s procurement and sale of energy. The Market Analysis team focus on fundamental research on all energy markets and is responsible for conducting market and commodity analysis to support the entire DONG Energy group. Martin graduated with a M.Sc. in Economics from University of Aarhus in Denmark. Before joining DONG Energy in 2006 Martin worked as an economist in the Ministry of Taxation and in Danske Capital a business unit of Danske Bank.

Tony joined the Consumer Council for Water in December 2005 as Chief Executive.

Since it was set up, CCWater has tried to encourage water companies, their regulators and government to make sure that the industry and the way it is regulated is fully focused on customers and their needs.

His early career was in strategy and marketing, implementing business turnarounds in oil, aerospace, automotive and fast moving consumer goods businesses.

Later Tony joined the utility sector where he has worked at senior level in electricity and as a director in the water industry and the rail sector.  During his career in the utilities, he has led corporate strategy, corporate services and stakeholder relations, customer service, investment programme and PFI procurement and delivery and competitive market business development.

His last job was with Ofwat, as Director of Competition and Consumer Affairs, where he was responsible for consumer issues in the lead up to and through the 2004 price review.

Anna is the Independent Chair of the Southern Water Customer Challenge Group. She is also Chair of Healthwatch England, a Commissioner at the Care Quality Commission and is a past Chair of the Ofcom Communications Consumer Panel. Previously, Anna worked as a Divisional Director with the Financial Services Authority and prior to that was Chief Executive of the National Consumer Council.

John Hayes was appointed Minister of State for Energy in September 2012. He has been the Conservative MP for South Holland and The Deepings since 1997.

John was educated at Colfe’s Grammar School and Nottingham University, where he graduated with a BA in politics and a PGCE in history/English.

John joined the Conservative Party at the age of 14. His career highlights include:
•    Vice Chairman of the Conservative Party 1999
•    Shadow Schools Minister 2000
•    Assistant Opposition Chief Whip 2001
•    Shadow Minister for Agriculture, Fisheries and Food 2002 to 2003
•    Shadow Minister for Housing and Planning 2003 to 2005
•    Shadow Minister for Lifelong Learning, Further and Higher Education 2007 to 2010
•    Minister of State for Further Education, Skills and Lifelong Learning in the Department for Business, Innovation and Skills and the Department for Education May 2010 to September 2012

Before entering Parliament, John was a sales director for The Data Base Ltd, an IT company based in Nottingham.

Jonathan Green, Principal Consultant at Europe Economics, is a regulatory economist with a substantial track record in developing policy and strategy at a senior level in Government and the private sector.  He has been closely involved for much of his career in the application of competition policy and the development of utility regulation.  He has over 20 years’ experience of the development of the UK electricity market from both a public and private sector perspective.