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European Insurance Fraud Summit

Discuss holistic anti-fraud strategies at Europe’s premier event

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Amsterdam Marriott Hotel View details »

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20 speakers from 14 countries

130+ attendees in 2013

11 hours of fraud content

5 hours for networking

With Europe’s insurers losing up to €12bn every year from fraudulent claims, it’s imperative to stay focused on improving fraud detection and prevention.

At this one of a kind event, you’ll explore the latest thinking in counter fraud with more than 100 of your peers.  With a packed agenda full of best practice insights for tackling fraud from application to claim, join expert fraud and SIU speakers from across Europe at this unique conferences aimed at enhancing counter-fraud strategies in insurance companies. 

Speakers

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Highlights for 2014 include:

  • Learn how to build an effective fraud strategy, whether you’re a multinational or local insurer
  • Discover how to improve fraud operations – from people to analytics
  • Hear in-depth case studies on tackling fraud at both application and claim
  • Understand what makes a fraudster tick with our fraud psychology session
  • Explore current and future trends in motor, property and health insurance fraud
Richard Davies
Richard Davies

Global Fraud Control Officer

AXA Group

Patrick De Craene
Patrick De Craene

Director of Non-Life Claims

Baloise Insurance

Dejan Jasnič
Dejan Jasnič

Director of the Fraud Prevention, Detection & Investigation Office

Zavarovalnica Triglav

Tony Sales
Tony Sales

Retail Fraud Expert

Retail Fraud Uncovered

Uwe Klapproth
Uwe Klapproth

Head of Global Risk Underwriting & Risk Governance

Allianz Global Corporate & Specialty

Ivan Mjartan
Ivan Mjartan

Director of Oversight & Special Activities Department

Generali Poist’ovnã

Harald Neugebauer
Harald Neugebauer

Senior Vice President & Head of Non-Life Claims

Gothaer Allgemeine Versicherung

John Beadle
John Beadle

UK Counter Fraud Manager

RSA

Viktorija Katilienė
Viktorija Katilienė

Head of Claims Process & Control Management Division

Lietuvos Draudimas

Vera Sønsthagen
Vera Sønsthagen

Head of SIU, Norway

Gjensidige Forsikring

Francesco Montesano
Francesco Montesano

Head of the Claims Counter Fraud Unit, Italy

Zurich Insurance

Alyson Duggan
Alyson Duggan

Senior Claims Manager

Allianz Worldwide Care

Bob Spencer
Bob Spencer

Head of Claims Counter Fraud

Direct Line Group

Iva Tučková
Iva Tučková

Anti-Fraud Officer

ING Životní Pojišťovna

Klaus Martin Arnesen
Klaus Martin Arnesen

Fraud Manager

DNB Skadeforsikring

Boris Šaban
Boris Šaban

Executive Director

National Bureau of Montenegrin Insurers

Richard Weurding
Richard Weurding

General Director

Dutch Association of Insurers

Miguel Vázquez
Miguel Vázquez

Head of Research & Anti-Fraud Manager

UNESPA

Roger Laeven
Roger Laeven

Full Professor (Chair of Risk & Insurance)

University of Amsterdam

Claire Byrne
Claire Byrne

Assistant Manager, Claims Operations Risk Unit (Fraud Detection & Prevention)

Allianz Worldwide Care

Larry Jacobson
Larry Jacobson

Consultant

FICO

Print Programme

Day 1

Amsterdam Marriott Hotel View details »


09:00

Welcome address by Juliet Knight, Director, Marketforce

09:05

Chairman’s opening remarks

09:10

The Board on fraud: securing the best outcome for honest customers

  • Prioritising fraud investment: understanding where resources will be concentrated
  • In what ways can Board support best be secured for new anti-fraud initiatives?
  • Collaboration is key: the importance of a holistic approach to detection and prevention
  • What role does a good counter-fraud strategy play in delivering customer satisfaction?
Patrick De Craene
Patrick De Craene

Director of Non-Life Claims

Baloise Insurance

Session One: Building an effective strategy – staying flexible in the face of fraud

In this session, two industry leaders will share their recent experiences of fraud and some of the ways in which they have responded. They will then join a panel to explore the challenges that both individual insurers and the wider industry face in tackling fraud, and how adaptation, innovation and collaboration can help future-proof insurers against emerging fraud risks.

09:30

Lietuvos Draudimas – beating the cheats in Lithuania

Viktorija Katilienė
Viktorija Katilienė

Head of Claims Process & Control Management Division

Lietuvos Draudimas

09:50

DNB Skadeforsikring – defending Norway’s honest customers

Klaus Martin Arnesen
Klaus Martin Arnesen

Fraud Manager

DNB Skadeforsikring

10:10

Building deeper customer relationships to reduce your exposure to fraud.

Larry Jacobson
Larry Jacobson

Consultant

FICO

10:30

Panel Discussion & Questions

  • Confronting fraud from application to claim: what are the major problem areas?
  • Opportunists or organised criminals? How has the fraudster profile changed and why?
  • Fighting fraud in the Digital Age: is the shift online hindering or helping fraud teams?
  • Brokers, supply chain, police: where does co-operation produce the greatest ROI?
  • What scope remains for sharing fraud knowledge as data protection rules tighten?
  • Could more be done to encourage prosecution? How could this be achieved?
  • Which innovations are giving fraud teams the biggest bang for their buck and why?
Patrick De Craene
Patrick De Craene

Director of Non-Life Claims

Baloise Insurance

Viktorija Katilienė
Viktorija Katilienė

Head of Claims Process & Control Management Division

Lietuvos Draudimas

Klaus Martin Arnesen
Klaus Martin Arnesen

Fraud Manager

DNB Skadeforsikring

Larry Jacobson
Larry Jacobson

Consultant

FICO

11:00

Refreshments

Session Two: Enhancing operations to support fraud prevention
11:30

Case Study: Fraud risk assessment: understanding organisational exposures

Zavarovalnica Triglav has recently conducted a thorough assessment of the fraud risks it faces, assigning each one to a high, medium or low risk category. Used alongside the key fraud indicators it has in place for data mining, the assessment has enabled the organisation to implement a series of controls that alert the fraud team to any suspicious behaviour, thereby contributing to the group’s Solvency II risk awareness requirements.

Dejan Jasnič
Dejan Jasnič

Director of the Fraud Prevention, Detection & Investigation Office

Zavarovalnica Triglav

11:50

Fighting fraud, fighting fit: creating a world-class fraud team

  • Finding a balance between technology and training: the importance of investing in people
  • Underwriting, claims or SIU: how is fraud expertise best distributed?
  • What level of specialism is appropriate for each department and for which people?
  • Disseminating expertise and encouraging teamwork throughout the company
John Beadle
John Beadle

UK Counter Fraud Manager

RSA

12:10

Advisory Session

12:30

Ask the Experts

In this session, delegates will spend ten minutes discussing the previous presentations in order to devise their most critical questions for the panel. In the 15 minutes that follow, they will feed back their questions to the panel for comment.

Dejan Jasnič
Dejan Jasnič

Director of the Fraud Prevention, Detection & Investigation Office

Zavarovalnica Triglav

John Beadle
John Beadle

UK Counter Fraud Manager

RSA

12:55

Lunch

Session Three: Analytics and data – finding smarter ways to fight fraud
14:10

The econometrics of insurance fraud: developing indicators to flag suspect behaviour

Roger Laeven
Roger Laeven

Full Professor (Chair of Risk & Insurance)

University of Amsterdam

14:30

Questions

14:35

Uncovering fraud dark spots: using analytics to transform data into intelligence

  • Separating the useful from the useless: deciding what data will provide most value
  • Identifying, establishing and utilising electronic markers
  • Disseminating the right data: avoiding a siloed approach
  • From intelligence to evidence: how can analytics be used to aid prosecution?
Ivan Mjartan
Ivan Mjartan

Director of Oversight & Special Activities Department

Generali Poist’ovnã

14:55

Case Study: Maximising the opportunities of fraud analytics

In this presentation, Iva Tučková will explore how ING uses data analytics to detect, investigate and prevent fraud, helping the company find connections that they might normally have overlooked. 

Iva Tučková
Iva Tučková

Anti-Fraud Officer

ING Životní Pojišťovna

15:15

Advisory Session

15:35

Mobile Voting

In this session, delegates will vote on a series of questions using their mobile devices. The panellists will discuss the results as they appear.  

Iva Tučková
Iva Tučková

Anti-Fraud Officer

ING Životní Pojišťovna

Ivan Mjartan
Ivan Mjartan

Director of Oversight & Special Activities Department

Generali Poist’ovnã

16:10

Refreshments

Session Four: Industry collaboration – sharing data and expertise to crack fraud
16:40

A national approach to tackling fraud: lessons from the Netherlands

The Dutch Association of Insurers works closely with insurance companies and law enforcement agencies to create a collaborative approach to tackling insurance fraud. Having also set up the CBV – the Insurance Fraud Bureau – in 2007, the association is dedicated to formulating a cross-sector strategy for deterring future generations of fraudsters.

Richard Weurding
Richard Weurding

General Director

Dutch Association of Insurers

17:00

Tackling fraud across borders: learning from the Protocol on Co-operation

In 2011, insurance associations from eight CEE countries pledged to co-operate and share information to reduce fraud across the region. In this presentation, one of the Directors who signed the agreement will share its results to date, giving his perspective on the potential for greater collaboration across Europe.

Boris Šaban
Boris Šaban

Executive Director

National Bureau of Montenegrin Insurers

17:20

Working together to solve fraud: the UK experience

  • What facilitates effective inter-industry co-operation and what hinders it?
  • What role does the Insurance Fraud Register play in hindering repeat offenders?
  • Operational implications for insurers involved in collaborative efforts
  • The effects of these initiatives on UK fraud figures to date
Richard Davies
Richard Davies

Global Fraud Control Officer

AXA Group

17:40

Questions

17:55

Chairman’s closing remarks and end of day one

Day 2

View details »


09:30

Chairman’s opening remarks

Session Five: Tackling application fraud – beating the online cheats
09:35

Case Study: Thwarting the virtual fraudster: the Scandinavian experience

With more and more customers opting to buy, manage and claim online, insurers face new challenges in detecting and preventing fraud. In this presentation, Vera Sønsthagen will discuss Gjensidige’s experience of dealing with fraud in the online environment and share their insights into how fraud teams can best manage the transition.

Vera Sønsthagen
Vera Sønsthagen

Head of SIU, Norway

Gjensidige Forsikring

09:55

Confronting fraud at application: the role of the underwriter

  • To what extent are insurers’ focusing on detecting fraud at point of sale?
  • What are the current trends in underwriting fraud and how is this evolving?
  • How can insurers best balance processing speed with thorough data checking?
Uwe Klapproth
Uwe Klapproth

Head of Global Risk Underwriting & Risk Governance

Allianz Global Corporate & Specialty

10:15

Advisory Session

10:35

Ask the Experts

In this session, delegates will spend ten minutes discussing the previous presentations in order to devise their most critical questions for the panel. In the 15 minutes that follow, they will feed back their questions to the panel for comment.

Vera Sønsthagen
Vera Sønsthagen

Head of SIU, Norway

Gjensidige Forsikring

Uwe Klapproth
Uwe Klapproth

Head of Global Risk Underwriting & Risk Governance

Allianz Global Corporate & Specialty

11:00

Refreshments

Session Six: Homing in on claims fraud
11:30

Improving approaches to claims fraud: keeping focused on the customer

  • Understanding claims vulnerabilities: the profile of a fraudulent claimant
  • How can insurers best test for claims fraud – without testing customers’ patience?
  • Getting the right mix of people and technology: ensuring sensitive detection
  • What role could data analytics play in enabling quicker identification of fraud?
Bob Spencer
Bob Spencer

Head of Claims Counter Fraud

Direct Line Group

11:50

Balancing efficient fraud management with data protection requirements

Harald Neugebauer
Harald Neugebauer

Senior Vice President & Head of Non-Life Claims

Gothaer Allgemeine Versicherung

12:10

Advisory Session

12:30

Questions

Session Seven: Fathoming the fraudster psyche
12:40

Understanding the organised criminal: insights from ‘Britain’s Greatest Fraudster’

Tony Sales has a unique insight into how modern gangs of organised criminals are defrauding the insurance industry for millions with ever more audacious schemes.  In this presentation, Tony will give a first-hand account of how these criminals operate, in addition to providing his perspective on what the industry could do to reduce the costs it is currently incurring. 

Tony Sales
Tony Sales

Retail Fraud Expert

Retail Fraud Uncovered

13:10

Questions

13:15

Lunch

Session Eight: The changing face of fraud – what does the future hold?

In this session, delegates will hear about some of the latest and biggest fraud trends in a selection of insurance lines.  Each presenter will spend ten minutes exploring current problem areas, with another ten minutes devoted to the emergent trends that will shape the future of fraud.

14:30

Forecasting trends in car crime: from fronting to theft to crash-for-cash

Francesco Montesano
Francesco Montesano

Head of the Claims Counter Fraud Unit, Italy

Zurich Insurance

14:50

The future of gadget and private property fraud: the intensification of opportunism

Miguel Vázquez
Miguel Vázquez

Head of Research & Anti-Fraud Manager

UNESPA

15:10

Predicting health insurance fraud: from cheating patients to crooked providers

Alyson Duggan
Alyson Duggan

Senior Claims Manager

Allianz Worldwide Care

Claire Byrne
Claire Byrne

Assistant Manager, Claims Operations Risk Unit (Fraud Detection & Prevention)

Allianz Worldwide Care

15:30

Ask the Experts

In this session, delegates will spend 15 minutes discussing the previous presentations in order to devise their most critical questions for the panel. In the 15 minutes that follow, they will feed back their questions to the panel for comment.

Francesco Montesano
Francesco Montesano

Head of the Claims Counter Fraud Unit, Italy

Zurich Insurance

Miguel Vázquez
Miguel Vázquez

Head of Research & Anti-Fraud Manager

UNESPA

Alyson Duggan
Alyson Duggan

Senior Claims Manager

Allianz Worldwide Care

Claire Byrne
Claire Byrne

Assistant Manager, Claims Operations Risk Unit (Fraud Detection & Prevention)

Allianz Worldwide Care

16:00

Chairman’s closing remarks and end of conference

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