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The Future of General Insurance is the must-attend forum for key-players of the insurance industry, bringing together over 300 CEOs and executive figures from regulation, government and insurance, to discuss the strategic issues that will have the greatest impact on the future of insurance.

Insurance Analytics
opens the 3-day event with over 100 industry leaders coming together to understand the power of analytics in insurance. Join discussions on how analytics can boost profits and minimise costs across all departments.

Browse the speakers across the three days

See the programme here »

This year’s 3-day agenda features:

  • Brand new speakers, including the CEOs of Aviva and Swinton
  • Fresh insights from the FCA and the government
  • The latest from the CMA on their investigation of the motor market
  • Industry case studies on mobile and the future role of digital
  • An Innovation Forum exploring the future impact of emerging technologies
  • 6 focused streams on fraud, risk, distribution, claims, products and brands
  • Insights from outside the industry including the travel industry, Visa and Macmillan Cancer Support
  • Evening’s entertainment, featuring Kevin Keegan

Kevin Keegan
Kevin Keegan
Former Player & Manager

Liverpool FC & England

Evening Speaker

After the first day of The Future of General Insurance we are delighted to annouce the Liverpool and England footballing legend Kevin Keegan will be joining us to discuss an eventful career in football and the lessons he’s learned along the way.

As developments in regulation, technology and customer appetite impact upon the UK's insurance industry, The Future of General Insurance conference returns to provide you with a timely updates and key insights on the topics essential to driving success in a rapidly evolving environment.

Over these two days you’ll meet with a host of CEOs and senior figures from across insurance providers, the FCA, CMA and the government. We aim to make the event as interactive as possible so you will have the chance to engage with peers during 6 hours of dedicated networking sessions and get your key questions answered in panel discussions, mobile voting and cross-sector streams. 

Topics for discussion include:

  • Customer experience, trust-building and the future customer with the CEOs from Swinton, Aviva, Allianz and Moneysupermarket.com
  • Excellence in insurance, and future industry expectations from the Government and the FCA
  • A spotlight on the motor market with an update from the Competition & Markets Authority
  • Future innovations in insurance, from future technologies, smart homes and 3D printing to digitisation
  • Disruption in the market – with case studies on P2P models and making insurance social

The Future of General Insurance speakers include:

Professor Alasdair Smith
Professor Alasdair Smith

Deputy Chair, CMA Panel

Competition and Markets Authority

Maurice Tulloch
Maurice Tulloch

Chief Executive Officer, UK & Ireland

Aviva

Christophe Bardet
Christophe Bardet

Chief Executive Officer

Swinton Insurance

Peter Plumb
Peter Plumb

Chief Executive Officer

Moneysupermarket.com

Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines

Simon Green
Simon Green

Head of General Insurance and Protection

FCA


>> View the full programme

Now in its 2nd year, Insurance Analytics is the opening day of the The Future of General Insurance, the insurance industry’s leading event. Insurance Analytics offers leading representatives of the industry a chance to uncover strategies for using data to drive profitability, from tackling fraud to deepening customer relations.

Reasons to attend:

  • Discover the boardroom’s future analytics strategy
  • Understand every department’s vision for analytics
  • Learn how analytics can be used to deepen customer relations
  • Network with the industry’s key-players
  • Hear case-studies from the US and out-of-industry firms

Insurance Analytics speakers include:

Craig Parfitt
Craig Parfitt

Head of Analytics and Management Information

ACE European Group

David Williams
David Williams

Managing Director, Underwriting

AXA Commercial Lines

Manuela Pifani
Manuela Pifani

Head of Customer Strategy and Experience

Direct Line Group

Paul Middle
Paul Middle

Head of Telematics

RSA Group

Neil Clutterbuck
Neil Clutterbuck

Director, Underwriting & Technical

Allianz Commercial

James Russell
James Russell

Head of Commercial Claims Transformation

Aviva


>> View the full programme

Huw Evans
Huw Evans

Director of Policy and Deputy Director General

ABI

Professor Alasdair Smith
Professor Alasdair Smith

Deputy Chair, CMA Panel

Competition & Markets Authority

Maurice Tulloch
Maurice Tulloch

Chief Executive Officer, UK & Ireland

Aviva

Peter Plumb
Peter Plumb

Chief Executive Officer

Moneysupermarket.com

Kevin Keegan
Kevin Keegan

Former Player & Manager

Liverpool FC & England

Simon Green
Simon Green

Director of General Insurance and Protection

Financial Conduct Authority

Jonathan Evans MP
Jonathan Evans MP

Chairman

All Party Parliamentary Group on Insurance and Financial Services

Christophe Bardet
Christophe Bardet

Chief Executive Officer

Swinton Insurance

Amanda Blanc
Amanda Blanc

CEO AXA Commercial Lines & Personal Intermediary

AXA Commercial Lines & Personal Intermediary

Andy Watson
Andy Watson

Chief Executive Officer

Ageas UK

Peter Hubbard
Peter Hubbard

Group Chief Executive

UK General Insurance

Nicolas Aubert
Nicolas Aubert

Chief Operating Officer, EMEA, AIG

AIG

Neil Brettell
Neil Brettell

General Manager, Allianz Retail

Allianz Group

Ian Hood
Ian Hood

Group Digital Director

RSA

Paul Wishman
Paul Wishman

Group eCommerce Director

LV=

Ian Thompson
Ian Thompson

Chief Claims Officer, GI Europe

Zurich Insurance

Dr. Sebastian Herfurth
Dr. Sebastian Herfurth

Founder and Chief Executive Officer

Friendsurance

Alan Thomas
Alan Thomas

Sales Director, UK & Ireland

Hiscox

Paul Jewell
Paul Jewell

Chief Underwriting Officer

Towergate

Stephen Wilcox
Stephen Wilcox

Chief Risk Officer, UK

Allianz

Bob Skerrett
Bob Skerrett

UK Telematics Director

RSA Group

Ed Rochfort
Ed Rochfort

Product Director

Carrot Insurance

Steven Mendel
Steven Mendel

Founder & Chief Executive Officer

Bought By Many

Gareth McChesney
Gareth McChesney

Director, Personal Lines Pricing & Underwriting

Zurich Insurance

Keith Wade
Keith Wade

Chief Economist

Schroders

Martin Ashfield
Martin Ashfield

Head of Commercial & Property Claims

AXA Group

Leonard Brimson
Leonard Brimson

EMEA Regional Head, Global Investigative Services

AIG

Jon Cawley
Jon Cawley

Head of Claims

Towergate

Gerald McLarnon
Gerald McLarnon

Marketing Director

Swinton Insurance

Chris Dixon
Chris Dixon

Head of Motor Division

Chaucer Insurance

Caroline van den Bos
Caroline van den Bos

Head of Insight

RSA Group

Annarita Roscino
Annarita Roscino

Head of Analytical Development

Zurich Insurance

Jeremy Trott
Jeremy Trott

Head of Operations - Claims

Allianz Insurance

Adele Sumner
Adele Sumner

Head of Fraud Intelligence & Strategic Development

RSA Group

Professor Christopher Barnatt
Professor Christopher Barnatt

Associate Professor of Computing & Future Studies

Nottingham Business School

Rohit Talwar
Rohit Talwar

Chief Executive

Fast Future

John Beadle
John Beadle

UK Counter Fraud Manager

RSA

Nigel Turner
Nigel Turner

Director of Programme Management & Business Development, UK & Ireland

Carlson Wagonlit Travel

James Dalton
James Dalton

Assistant Director, Head of Motor and Liability

ABI

Susan Furnell
Susan Furnell

Former Strategy Manager

British Gas Connected Homes

Craig Parfitt
Craig Parfitt

Head of Analytics & Management Information

ACE European Group

Manuela Pifani
Manuela Pifani

Head of Customer Strategy & Experience

Direct Line Group

David Williams
David Williams

Managing Director, Underwriting

AXA Commercial Lines & Personal Intermediary

Paul Middle
Paul Middle

Head of Telematics

RSA Group

Will Price
Will Price

Commercial Director

BGL Group

Neil Clutterbuck
Neil Clutterbuck

Director, Underwriting & Technical

Allianz Commercial

Gary Nuttall
Gary Nuttall

Head of Business Intelligence

Chaucer Syndicates

Steve Jackson
Steve Jackson

Head of Financial Crime

Covéa Insurance

Lisa Powis-McPherson
Lisa Powis-McPherson

Chief Executive Officer

Fresh! Insurance Services Group

Gordon Rutherford
Gordon Rutherford

Head of Marketing & eCommerce, Commercial Direct & Partnerships

AXA Commercial Lines & Personal Intermediary

Bob Spencer
Bob Spencer

Head of Claims Counter Fraud

Direct Line Group

Crispin Rogers
Crispin Rogers

Senior Vice President, Loyalty & Merchant Analytics

Visa Europe

Clara Avery
Clara Avery

Head of Research & Insight

Macmillan Cancer Support

Senior Representative
Senior Representative

Tata Consultancy Services

Kishore Krishnan
Kishore Krishnan

Vice President & Head of Insurance Healthcare & Life Sciences, Europe

IGATE

Jonathan Hewett
Jonathan Hewett

Chief Marketing Officer

Octo Telematics

Dan Marshall
Dan Marshall

Director of Verticals

LexisNexis Risk Solutions

Graham Gibson
Graham Gibson

Claims Director

Allianz

Mark Mullin
Mark Mullin

Product Marketing Manager, EMEA

Guidewire Software

Larry Jacobson
Larry Jacobson

Consultant

FICO

Tim Cooper
Tim Cooper

Director of Financial Services & Retail Banking

Williams Lea

Vineet Singh
Vineet Singh

Head Insurance Technology Practice, Europe

TATA Consultancy Services (TCS)

Vinod Kachroo
Vinod Kachroo

CTO - Insurance and Healthcare

TATA Consultancy Services (TCS)

Paul Dix
Paul Dix

Head of Insurance Strategy

CGI

Justin Balcombe
Justin Balcombe

Head of General Insurance, UK,

KPMG

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Insurance Analytics

09:00

Welcome address by Juliet Knight, Director, Marketforce

09:05

Chairman’s opening remarks

Session One: Leaders’ forum – Big Data; Big Opportunity
09:10

The opportunities for analytics in each department

Will Price
Will Price

Commercial Director

BGL Group

09:30

Advisory session

Kishore Krishnan
Kishore Krishnan

Vice President & Head of Insurance Healthcare & Life Sciences, Europe

IGATE

09:50

Gaining boardroom support for the analytics agenda

Craig Parfitt
Craig Parfitt

Head of Analytics & Management Information

ACE European Group

10:10

Panel Discussion and Questions

Forecasting the role of analytics in driving profits

  • To what extent will analytics become a prerequisite of driving profits?
  • What will be the board and shareholders’ key focus areas for the future of analytics?
  • How great a priority will analytics be over the next year?
  • Where do the key opportunities for analytics lie? Claims, risk, underwriting or marketing?
  • What role will analytics play in differentiating service?
Craig Parfitt
Craig Parfitt

Head of Analytics & Management Information

ACE European Group

Will Price
Will Price

Commercial Director

BGL Group

Gary Nuttall
Gary Nuttall

Head of Business Intelligence

Chaucer Syndicates

Kishore Krishnan
Kishore Krishnan

Vice President & Head of Insurance Healthcare & Life Sciences, Europe

IGATE

10:40

Refreshments

Session Two: Unearthing meaningful insight from data
11:10

Finding a needle in a haystack: capturing useful data

  • How can the volume of data best be overcome?
  • Internal vs. external data – where should insurers focus their attention?
  • How can insurers effectively measure data quality?
  • How can analytics teams overcome the problem of unstructured data?
  • How might digitisation open up new data opportunities?
Steve Jackson
Steve Jackson

Head of Financial Crime

Covéa Insurance

11:30

Applying Analytics to Drive Customer Experience

  • What are the potential opportunities to apply analytics for customer experience?
  • How are insurers using analytics for value co-creation?
Vineet Singh
Vineet Singh

Head Insurance Technology Practice, Europe

TATA Consultancy Services (TCS)

11:50

Case Study: Telematics

Turning telematics data into business intelligence, from pricing to fraud

Paul Middle
Paul Middle

Head of Telematics

RSA Group

12:05

Case Study: Social Media

Sourcing insight from social media

Gordon Rutherford
Gordon Rutherford

Head of Marketing & eCommerce, Commercial Direct & Partnerships

AXA Commercial Lines & Personal Intermediary

12:20

Case Study: Mobile

Making the most of mobile data

12:35

Questions

12:55

Lunch

Session Three: Turning insight into action – best practice from each department
14:05

Interview: Using data to tackle fraud

  • What opportunities does analytics offer the industry when tackling fraud?
  • What data sources hold the key to improving detection and prevention?
  • How can underwriters work better with claims to improve prevention?
David Williams
David Williams

Managing Director, Underwriting

AXA Commercial Lines & Personal Intermediary

Bob Spencer
Bob Spencer

Head of Claims Counter Fraud

Direct Line Group

14:25

Case Study: Enhancing accuracy, precision and efficiency in underwriting

  • How much of a difference to current pricing are new data sources likely to make?
  • What are the key challenges to success in using analytics to improve risk modelling?
  • How can underwriting departments improve real-time analytics?
Neil Clutterbuck
Neil Clutterbuck

Director, Underwriting & Technical

Allianz Commercial

14:45

Streamlining and simplifying analytics for every department

Larry Jacobson
Larry Jacobson

Consultant

FICO

15:05

Building a customer journey based on insight

In an increasingly competitive market, customer insight can offer insurers an opportunity to improve customer retention and to up-sell and cross-sell more strategically. In this presentation, the Head of Customer Strategy and Experience at Direct Line Group will share the lessons learned in using analytics to create and utilise lasting customer relationships.

Manuela Pifani
Manuela Pifani

Head of Customer Strategy & Experience

Direct Line Group

15:25

Questions

15:35

Refreshments

Session Four: Creating the right operational frame-work
16:05

Peer-to-Peer Discussion

In this session, delegates will divide into two zones to discuss creating an environment that will enable deeper insight. Zone 1 will discuss sourcing and retaining talent in analytics, while zone 2 will discuss creating the right systems, processes and culture. A spokesperson from each zone will then feed back conclusions to the chairman.

Zone 1: Sourcing talent for the analytics era

  • What are the key people qualities needed to drive success in the analytics space?
  • What strategies are key to sourcing and retaining the top talent?
  • How can insurers best nurture analytics skills in their current workforce?

Zone 2: Creating the right systems, processes and culture

  • How can the industry best deal with existing legacy infrastructure?
  • Should analytics functions be outsourced or should capabilities be built in-house?
  • What form of incentivisation is needed to put analytics at the heart of a firm?
16:25

Advisory session

16:45

Panel Discussion and Questions: Driving an holistic approach to customer data

  • How can departments close data silos to gain a 360 degree view of the customer?
  • What is the greatest impediment to cross-departmental collaboration?
  • How can insurers aggregate data in one place?
  • To what extent can competitive advantage be derived from non-propriety data?
  • How might future EU Data Protection regulation change data ownership?
Lisa Powis-McPherson
Lisa Powis-McPherson

Chief Executive Officer

Fresh! Insurance Services Group

David Williams
David Williams

Managing Director, Underwriting

AXA Commercial Lines & Personal Intermediary

Bob Spencer
Bob Spencer

Head of Claims Counter Fraud

Direct Line Group

Neil Clutterbuck
Neil Clutterbuck

Director, Underwriting & Technical

Allianz Commercial

Session Five: The future of analytics – perspectives from outside the industry
17:15

Case study - Visa

Crispin Rogers
Crispin Rogers

Senior Vice President, Loyalty & Merchant Analytics

Visa Europe

17:30

Case study – Macmillan Cancer Support

Clara Avery
Clara Avery

Head of Research & Insight

Macmillan Cancer Support

17:45

Questions

17:55

Chairman’s closing remarks and end of conference

General Insurance Day 1

09:00

Welcome address by Juliet Knight, Director, Marketforce

09:05

Chairman’s opening remarks

Huw Evans
Huw Evans

Director of Policy and Deputy Director General

ABI

Session One: Leader’s Forum – Meeting the needs of tomorrow’s customer
09:10

Meeting the needs of the future customer

Maurice Tulloch
Maurice Tulloch

Chief Executive Officer, UK & Ireland

Aviva

09:25

Repairing trust – delivering on promises in times of need

Christophe Bardet
Christophe Bardet

Chief Executive Officer

Swinton Insurance

09:40

Creating a winning customer experience

Neil Brettell
Neil Brettell

General Manager, Allianz Retail

Allianz Group

09:55

The future insurer

Justin Balcombe
Justin Balcombe

Head of General Insurance, UK,

KPMG

10:15

Panel Discussion and Questions

  • How might customer appetite change and how will insurers need to evolve?
  • Where should the balance lie between raising premiums and cutting costs?
  • Which new technologies offer the greatest potential to boost profitability?
  • How should insurers differentiate service and products to win the future customer?
  • How can the insurance industry improve industry reputation and build customer trust?
  • What enhanced role can aggregators play in ensuring customers finds the fairest deals?
  • How might the FCA’s investigation into aggregators and brokers impact distribution?
  • Which aspects of regulation and legislation will present the greatest challenge in 2015?
Peter Plumb
Peter Plumb

Chief Executive Officer

Moneysupermarket.com

Maurice Tulloch
Maurice Tulloch

Chief Executive Officer, UK & Ireland

Aviva

Christophe Bardet
Christophe Bardet

Chief Executive Officer

Swinton Insurance

Neil Brettell
Neil Brettell

General Manager, Allianz Retail

Allianz Group

Justin Balcombe
Justin Balcombe

Head of General Insurance, UK,

KPMG

10:40

Refreshments

Session Two: Digitising insurance

As alternative channels continue to gain traction, the digital revolution offers the industry an opportunity to improve service, gain deeper insight and cross-sell more effectively.  In this session, senior representatives from the industry will discuss strategies for success in an increasingly mobile and omni-channel world.

11:10

Channel strategy in the Digital Age

  • Where should investment be targeted to meet customer’s changing expectations?
  • How can integrated and consistent service across multiple channels best be achieved?
  • What can be learned from omni-channel approaches adopted in other sectors?
Amanda Blanc
Amanda Blanc

CEO AXA Commercial Lines & Personal Intermediary

AXA Commercial Lines & Personal Intermediary

11:30

Reimagining Growth, Profitability & Customer Engagement by leveraging Digital Disruptions

  • How to become part of multiple evolving Digital Ecosystems and drive growth and profitability
  • Transforming your distribution channels from sales-centric to customer engagement focused
  • How to drive "true" value add consumer engagement in Insurance
  • The role creative design has played in creating successful  contemporary applications
  • Leverage "Digital for Simplification" and "Simplify for Digital"
Vinod Kachroo
Vinod Kachroo

CTO - Insurance and Healthcare

TATA Consultancy Services (TCS)

11:50

Case study: RSA’s mobile app

Insurance in the age of the iPhone – measuring the success of a mobile app

Ian Hood
Ian Hood

Group Digital Director

RSA

12:10

Panel Discussion and Mobile Voting

The future of channel development

Delegates will now have the opportunity to vote on a series of questions using their mobile devices. The panel will discuss poll results as they appear. Themes covered in the session will include:

  • Which channels will prove to be the most popular?
  • How fast will customer appetite for mobile apps grow in the future?
  • Could digitisation remove the need for face-to-face and on-the-phone support?
  • Omni-channel versus multi-channel: what will the future customer expect?
  • What are the greatest barriers to achieving full omni-channel integration?
  • How likely is board investment in omni-channel strategy over the next year?
Jeremy Trott
Jeremy Trott

Head of Operations - Claims

Allianz Insurance

Paul Wishman
Paul Wishman

Group eCommerce Director

LV=

Ian Hood
Ian Hood

Group Digital Director

RSA

Amanda Blanc
Amanda Blanc

CEO AXA Commercial Lines & Personal Intermediary

AXA Commercial Lines & Personal Intermediary

12:40

Lunch sponsored by Tata Consultancy Services

Session Three: Streams
Stream A: Forecasting the future of distribution Stream B: Tackling fraud; minimising claims leakage Stream C: Managing risk and capital
View full stream » View full stream » View full stream »

13:55 Case Study: The travel industry’s response to disruptive models in distribution

Nigel Turner

Director of Programme Management & Business Development, UK & Ireland

Carlson Wagonlit Travel

14:15 Questions

14:20 Advisory session

14:40 Panel Discussion: Capturing the customer in a changing distribution landscape

Alan Thomas

Sales Director, UK & Ireland

Hiscox

Gerald McLarnon

Marketing Director

Swinton Insurance

13:55 Winning the war on leakage

Ian Thompson

Chief Claims Officer, GI Europe

Zurich Insurance

14:10 Creating a clear picture of your consumer to tackle fraud

Dan Marshall

Director of Verticals

LexisNexis Risk Solutions

14:30 Forecasting future fraud threats

Leonard Brimson

EMEA Regional Head, Global Investigative Services

AIG

14:45 Next steps in fraud prevention

Adele Sumner

Head of Fraud Intelligence & Strategic Development

RSA Group

John Beadle

UK Counter Fraud Manager

RSA

15:05 Questions

13:55 Using analytics to improve efficiency and accuracy in pricing and underwriting

Annarita Roscino

Head of Analytical Development

Zurich Insurance

14:10 The impact of the economy on underwriting, risk and capital

Keith Wade

Chief Economist

Schroders

14:30 Advisory session

14:50 Keeping a hold on operational risk

Stephen Wilcox

Chief Risk Officer, UK

Allianz

15:05 Questions

Session Four: Streams
Stream D: Product innovation in insurance Stream E: The Future of Claims - driving excellence in a changing landscape Stream F: Attracting and retaining the future customer
View full stream » View full stream » View full stream »

15:20 Case Study: More Th>n

Bob Skerrett

UK Telematics Director

RSA Group

15:35 Telematics enables pricing approach and leveraging Big data insights across the Insurance Enterprise

Jonathan Hewett

Chief Marketing Officer

Octo Telematics

15:55 Panel Discussion: From crowd-sourcing to online portals - routes to developing customer-centric products

Bob Skerrett

UK Telematics Director

RSA Group

Steven Mendel

Founder & Chief Executive Officer

Bought By Many

Dr. Sebastian Herfurth

Founder and Chief Executive Officer

Friendsurance

Senior Representative

Octo Telematics

16:25 Refreshments

15:20 Adapting to the legacy of the MoJ reforms

Graham Gibson

Claims Director

Allianz

15:35 Continuous transformation – a business imperative

Mark Mullin

Product Marketing Manager, EMEA

Guidewire Software

15:55 Panel Discussion: Putting the customer at the heart of claims

Jon Cawley

Head of Claims

Towergate

Martin Ashfield

Head of Commercial & Property Claims

AXA Group

Graham Gibson

Claims Director

Allianz

Mark Mullin

Product Marketing Manager, EMEA

Guidewire Software

16:25 Refreshments

15:20 Gaining accurate customer insight

Caroline van den Bos

Head of Insight

RSA Group

15:35 Advisory session

15:55 Case Study: Direct Line Group

Mark Evans

Marketing Director

Direct Line Group

16:15 Questions

16:25 Refreshments

Session Five: Keynote closing addresses

Delegates will be served champagne at their tables while listening to the Chairman of the All Party Parliamentary Group on Insurance and Financial Services.

16:55

Setting the bar for the future of insurance – the view from the government

Jonathan Evans MP
Jonathan Evans MP

Chairman

All Party Parliamentary Group on Insurance and Financial Services

17:15

Questions

Session Six: The evening’s entertainment
17:20

Special Guest: Kevin Keegan, former footballer and manager

Kevin Keegan
Kevin Keegan

Former Player & Manager

Liverpool FC & England

17:50

Questions

17:55

Chairman’s closing remarks

General Insurance Day 2

09:00

Chairman’s opening remarks

09:05

Keynote Opening Address: Meeting the client’s needs in challenging market conditions

Nicolas Aubert
Nicolas Aubert

Chief Operating Officer, EMEA, AIG

AIG

Session Seven: Meeting the expectations of a new regulatory era
09:25

The FCA’s future expectations of the insurance industry

Simon Green
Simon Green

Director of General Insurance and Protection

Financial Conduct Authority

09:45

Treating the customer fairly – meeting future regulatory expectations

Peter Hubbard
Peter Hubbard

Group Chief Executive

UK General Insurance

10:05

Title to be confirmed

Tim Cooper
Tim Cooper

Director of Financial Services & Retail Banking

Williams Lea

10:25

Panel Discussion and Questions: The outlook for profitability in a changing regulatory landscape

  • How will the new regulatory structure impact the future of insurance?
  • How can insurers effectively align their approach with the FCA’s requirements?
  • To what extent has the drive for compliance depressed insurers’ bottom lines?
  • Measuring the progress of Solvency II: how does the market need to prepare?
  • How might the CC’s investigation impact the motor market?
  • From add-ons to aggregators: how might a regulatory onslaught affect consumer opinion?
  • To what extent is the market adequately prepared for future regulatory changes?
Andy Watson
Andy Watson

Chief Executive Officer

Ageas UK

Nicolas Aubert
Nicolas Aubert

Chief Operating Officer, EMEA, AIG

AIG

Simon Green
Simon Green

Director of General Insurance and Protection

Financial Conduct Authority

Peter Hubbard
Peter Hubbard

Group Chief Executive

UK General Insurance

Tim Cooper
Tim Cooper

Director of Financial Services & Retail Banking

Williams Lea

10:55

Refreshments

Session Eight
11:25

Title to be confirmed

Senior representative, Atos

Session Nine: A spotlight on the motor market
11:45

An update from the Competition and Markets Authority

Professor Alasdair Smith
Professor Alasdair Smith

Deputy Chair, CMA Panel

Competition & Markets Authority

12:10

Panel Discussion

Driving profits in the motor market

  • Is the motor market “dysfunctional”? How can insurers boost profitability?
  • What impact will ABSs have on the motor market?
  • How can insurers improve cost containment in motor claims?
  • To what extent has the MOJ reforms helped to streamline motor claims?
  • To what extent could telematics restore profitability in the motor market?
  • How might telematics data transform marketing, claims and underwriting?
  • Who owns the data? The insurer, the customer, the provider or the manufacturer?
  • How is regulatory intervention likely to affect profitability in the motor market?
Ed Rochfort
Ed Rochfort

Product Director

Carrot Insurance

Chris Dixon
Chris Dixon

Head of Motor Division

Chaucer Insurance

Gareth McChesney
Gareth McChesney

Director, Personal Lines Pricing & Underwriting

Zurich Insurance

Professor Alasdair Smith
Professor Alasdair Smith

Deputy Chair, CMA Panel

Competition & Markets Authority

James Dalton
James Dalton

Assistant Director, Head of Motor and Liability

ABI

12:35

The future of driverless cars

Rohit Talwar
Rohit Talwar

Chief Executive

Fast Future

12:55

Questions

13:00

Lunch hosted by Accenture Duck Creek

Session Ten: Innovation forum – tracking the growth of tomorrow’s technologies
14:15

The future of 3D printing

Professor Christopher Barnatt
Professor Christopher Barnatt

Associate Professor of Computing & Future Studies

Nottingham Business School

14:35

The future of smart homes

Susan Furnell
Susan Furnell

Former Strategy Manager

British Gas Connected Homes

14:55

Preparing for tomorrow, today

Paul Dix
Paul Dix

Head of Insurance Strategy

CGI

15:15

Questions

Session Eleven: Predicting the disruption of insurance norms
15:25

Case Study: Friendsurance

Embracing the P2P model

Friendsurance takes the P2P lending model and applies it to insurance. Customers can collect online and create a collective risk pool. Customers never pay more than their premium and in January alone, 94% of its customers received cash back.  What are the benefits of this model and how does it work? Does this form of disintermediation of insurers have the potential to become a mass market model?

Dr. Sebastian Herfurth
Dr. Sebastian Herfurth

Founder and Chief Executive Officer

Friendsurance

15:40

Case Study: Bought By Many

Insurance made social

Bought By Many uses social media to level the insurance playing field for customers by connecting people with similar insurance needs into groups. How is social media changing customer engagement and what does the future of crowd-sourcing look like?

Steven Mendel
Steven Mendel

Founder & Chief Executive Officer

Bought By Many

15:55

Panel Discussion and Questions

What is the future of general insurance?

  • Which new technologies will have the great impact on insurance?
  • Where will the impact of social media be most keenly felt in the long term?
  • What kind of new players have the greatest potential to transform the market?
  • How should insurers respond to emerging consumer technologies?
  • How can underwriting, claims and marketing prepare for future innovations?
Professor Christopher Barnatt
Professor Christopher Barnatt

Associate Professor of Computing & Future Studies

Nottingham Business School

Rohit Talwar
Rohit Talwar

Chief Executive

Fast Future

Paul Jewell
Paul Jewell

Chief Underwriting Officer

Towergate

Justin Balcombe
Justin Balcombe

Head of General Insurance, UK,

KPMG

16:25

Chairman’s closing remarks and close of conference

Sponsors - General Insurance & Insurance Analytics

Atos

www.atos.net

Atos SE (Societas Europaea) is an international information technology services company with 2013 annual revenue of € 8.6 billion and 76,300 employees in 52 countries. Serving a global client base, it delivers IT services through Consulting & Systems Integration, Managed Operations, and transactional services through Worldline, the European leader and a global player in the payments services industry. With its deep technology expertise and industry knowledge, it works with clients across different business sectors: Manufacturing, Retail & Transportation; Public & Health; Financial Services; Telcos, Media & Utilities.

Atos is focused on business technology that powers progress and helps organisations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos Worldgrid.

We work with the leading insurers to address strategies, people, products, processing and operating infrastructure challenges. Our clients say that our strongest differentiator is our approach, that we bring a fresh and independent perspective, founded on award winning delivery. We have worked with a wide range of clients in the Insurance market on a Global and UK level, recent engagements include: Achema, AXA, Capita, Fortis, ING, LV, Munich Re, NFUM, Resolution, Royal Liver, Swiss Re, Willis and Zurich.

For more information visit: www.atos.net

 

IGATE

www.igate.com

IGATE is a global leader in providing integrated technology and operations-based solutions. IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. IGATE offers the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. 

 

LexisNexis

www.lexisnexis.co.uk/en-uk/products/insurance.page

For over 25 years, we’ve been delivering proven insurance risk solutions that provide fast and accurate insights to all types of insurers.  Our powerful data and analytics solutions help insurers increase profitability by reducing exposure to unforeseen risk. 

With our advanced Motor and Property insurance solutions, we deliver real-time data insights which significantly improve quoting, underwriting and claims processing. This is expertly delivered with consistent, technologically advanced and automated workflows

Using our contributory databases, you can quickly identify, validate and act on new customer opportunities and at the same time, deliver a  higher level of customer experience, enabling you to be the best when it counts the most.

Our extensive insurance heritage, combined with our breadth of insurance expertise and partnership approach has meant that insurers across the Motor and Property spectrum trust LexisNexis to deliver expert data solutions efficiently.   

 

Quindell

www.quindell.com/challenger-solutions-set/challenger-solutions-set

Insurance Industry Transformation driven by Challenger Technology.

Quindell works with over 1000 brands around the globe including the world’s top insurance and telecommunications companies.

Quindell is recognised as No.1 in insurance technology in Europe, a leader in telematics Usage & Behaviour Based Insurance globally, and is the largest technology enabled claims outsourcing business in the UK. Quindell is the only company ethically addressing the total cost of claims, including personal injury and rehabilitation.

The Challenger solution (Challenger Policy & Proposition Management; Challenger Claims & Event Management; Challenger Intelligence; Challenger Rating) provides a powerful combination of business managed functionality combined with a structured approach to technology, designed for rapid product development.   

For more information visit http://www.quindell.com/challenger-solutions-set/challenger-solutions-set

 

Tata Consultancy Services (TCS)

www.tcs.com

Globally, TCS has been delivering innovative IT services and business solutions to insurers for more than three decades and is currently a strategic partner for the UK's top 7 insurance organisations on business critical IT & Infrastructure, Consultancy, HR and F&A Outsourcing and Claims Management claims processing engagements. TCS provides business support services through our FSA-regulated subsidiary Diligenta in the UK.

 

Sponsors - General Insurance

Accenture Duck Creek

www.accenture.com/duckcreek

Accenture Duck Creek delivers comprehensive P&C insurance software and SaaS solutions. Our configurable solutions are designed to work as a full end-to-end solution or as individual stand-alone components that adapt quickly and seamlessly to handle the unique needs of insurers of all sizes. With our advanced software capabilities, we enable our clients to change their business with speed, leverage data to make better decisions in a real-time environment, streamline operations and deliver exceptional customer service.

 

Autoglass®

www.autoglass.co.uk

Autoglass® is the UK’s leading vehicle glass repair and replacement (VGRR) specialist. Every day we deliver world-class service to our insurance partners and their policyholders. The modern windscreen is a safety feature; its correct fitting and bonding can save lives.  As vehicle glass and the technology delivered via it become ever more complex, the importance of choosing a true expert VGRR partner grows even further.  Our unrivalled commitment to innovation, technical excellence and superior customer service mean we’ve remained synonymous with both quality and safety for over 40 years.

 

CDL

www.cdl.co.uk

CDL is one of the UK’s leading insurance software houses, specialising in technology to drive efficiency and profitability in the high volume retail insurance sector. It has a strong track record of innovation, consistently anticipating consumer purchasing trends and delivering powerful technology that enables insurance retailers to capitalise on them. It provides leading edge online, aggregator, mobile, self-service, telematics, business intelligence and data enrichment solutions. 

 

CGI

www.cgi.com

With 69,000 professionals operating in 400 offices and 40 countries, CGI fosters local accountability for client success while bringing global delivery capabilities to clients' front doors. Founded in 1976, CGI applies a disciplined delivery approach that has achieved an industry-leading track record of on-time, on-budget projects. Our high-quality business consulting, systems integration and outsourcing services help clients leverage current investments while adopting new technology and business strategies that achieve top results.

 

Guidewire

www.guidewire.com

Guidewire builds software products that help Property/Casualty insurers replace their legacy core systems and transform their business. Designed to be flexible and scalable, Guidewire products enable insurers to deliver excellent service, increase market share and lower operating costs. Guidewire InsuranceSuite™ provides the core systems used by insurers as operational systems of record. Additional products provide support for data management, business intelligence, anytime/anywhere access and guidance and monitoring. More than 150 Property/Casualty insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.

 

KPMG

https://www.kpmg.com/uk/en/pages/default.aspx

KPMG LLP (UK) helps general insurers address the issues they face; by cutting through complexity and helping them to make decisions with confidence. With over 50 partners and 500 staff dedicated to the UK insurance industry we advise clients on their response to the biggest issues facing them today and tomorrow.

 

Octo Telematics

www.octotelematics.com

Octo Telematics is the global leader in Insurance Telematics Services. Octo focuses on growing the value of the Insured to create sustainable value for Insurance Companies. The Octo Solution uses the Power of Big Data to deliver actionable insight across Claims Management, Pricing and Customer Assistance for the benefit of our Insurance Partners.

Octo – The reliable way

  • 12 years of Flawless Execution in the Insurance Industry
  • 2.8 Million Worldwide Active Customers on the Road
  • Up to 172.687 new customers in a month
  • 122 Worldwide Insurance Partners, Car Makers and Rental companies
  • 72.000 data points recorded, processed and stored every minute
  • 121 Billion data points analyzed to deliver insight to our Partners
 

Intellect SEEC: A Polaris Group Company

www.IntellectSEEC.com

Intellect SEEC is one of the world’s leading providers of insurance software with an extensive portfolio covering distribution, underwriting and claims. Intellect SEEC has been developing innovative insurance solutions to lower operating costs and increase premium volumes and margins for the last two decades. Over the last 25 years, the company has built strategic relationships with major insurance carriers in America, Canada, United Kingdom, India and the Far East. Intellect SEEC builds its innovative, low-cost solutions on a firm belief that while the underlying business and technology of insurance are complex, their application should not be.  Contact us to learn how Intellect SEEC can make a difference for your profitable growth strategy - insurancemarketing@polarisft.com

 

Sapiens

www.sapiens.com

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions for the general insurance, property & casualty, life, pension and annuities markets, and business decision management software, globally. We have a track record of over 30 years in delivering superior software solutions to more than 100 financial services organizations. Our team of more than 900 professionals operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA and Asia Pacific. For more information please visit: www.sapiens.com.

 

Target Group

www.targetgroup.com

Target Group provides agile insurance software solutions to the global general insurance market. Our family of insurance solutions, enables our clients to differentiate their product offerings, streamline business processes, and quickly bring new products to market.  Key clients including NFU Mutual, Liberty Insurance and MAS rely on our insurance solutions.  

 

Williams Lea

www.williamslea.com

Williams Lea is a leading global BPO organisation. We specialise in Corporate Information Solutions that re-engineer end-to-end business processes. We combine consultancy, unique expertise and the latest integrated technology to develop solutions that transform the way organisations communicate and exchange their printed and electronic information. Williams Lea has a proven track record of enabling its clients to improve the delivery of their customer communications – allowing them to focus on their core business while enjoying the benefits of improved efficiency and control, reduced costs and an enhanced customer experience across the marketing supply chain. 

The Williams Lea Group also encompasses subsidiaries Tag, a brand services agency that manages and implements global communications campaigns, and TSO, the leading provider of publishing solutions to the UK public sector. Tag clients – over 47 of the world’s top 500 brands across more than 120 different countries – trust us to bring control and consistency to their campaigns, taking them to market quickly and effectively. With over 2000 employees globally, Tag’s experience and scale allows our client base of over 120,000 marketers to focus on realising the potential of their brands. 

The Group employs approximately 11,500 staff across the globe, with key locations in EMEA, the Americas and Asia Pacific.  We work with many of the world’s most respected brands in the sector such as financial services, legal, retail, FMCG, telecoms, investment banking, automotive, pharmaceutical, professional services and public sectors. For more information, visit www.williamslea.com.

 

Sponsors - Insurance Analytics

FICO

www.fico.com

FICO is a leading analytics software company, helping businesses in 80+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. FICO provides analytics software and tools across multiple industries to manage risk, fight fraud, build profitable customer relationships, optimize operations and meet strict government regulations. 

 

Exhibitors - General Insurance

AOMi

www.activeops.com

About AOMi

Active Operations Management International (AOMi) developed Active Operations Management (AOM™) specifically for service operations. AOM provides organisations with a structured and consistent operations management capability that is the catalyst for achieving operational excellence.

With global operations in six international regions, AOMi is a world leader in the improvement of performance in service operations. AOM has been adopted in over 35 countries by clients who recognise the value of consistent operations management; over 40,000 of our clients’ employees are actively managed by the AOM approach. Reflecting our global reach since forming in 2005, AOMi received the Queen’s Award for Enterprise in 2011.

About AOM

Developed by Active Operations Management International (AOMi), Active Operations Management (AOM™) is an innovative approach to operations management, focusing front-line managers and their staff on achieving quality and service levels at the optimum cost. AOM drives a fundamental and lasting change in management behaviours by concentrating on three aspects:

Method: Defined work practices carried out daily, weekly and monthly, provide structure, consistency and better decision-making across teams.

Skills: Training and coaching supports the 12-to-14-week implementation of AOM and a sustainability programme maintains best practice. Accreditation in AOM skills and competencies contributes towards internationally recognised professional qualifications.

Tools: A powerful, yet easy-to-use, cloud-based applications suite supports AOM-skilled managers.

 

Salesforce

www.salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software.

Salesforce1 is the new social, mobile and cloud customer platform built to transform how companies sell, service and market for the Internet of Customers. It is the first CRM platform for everyone—developers, ISVs, end users, admins and customers—to go social, mobile and cloud. Now every company can connect with their customers in a whole new way and unlock greater levels of growth, innovation and success.    

 

Media Partners

Protect

www.protect-aci.org.uk/

Protect is an  association open to all companies and individuals working in the UK protection insurance and related services markets. 

 
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