Marketforce

The Future of General Insurance

Add to calendar »

Email me the brochure »

The Future of General Insurance has established itself as the must-attend forum for the key-players of the insurance industry, bringing together over 300 CEOs and executive figures from regulation, government and insurance, to discuss the strategic issues that will have the greatest impact on the future of insurance.

Now in its 14th year, this year’s conference looks set to be the biggest yet. As insurers await for findings from both the FCA and Competition Commission, while adapting to meet the needs of Generation Y, The Future of General Insurance provides a platform for industry heavy weights to be updated on the changing landscape of insurance.

What did delegates do in 2013?:

  • Got the leaders’ perspective from RSA, Ageas, AIG and Tesco Bank
  • Chose from 6 focused streams on claims, products, branding and more
  • Got to grips with the smarter technologies changing the face of insurance
  • Explored the latest digital developments in mobile, social and analytics
  • Learned how to adapt to a changing regulatory and economic environment
  • Benefited from enhanced networking at our evening drinks reception
Professor Alasdair Smith
Professor Alasdair Smith

Deputy Chair, CMA Panel

Competition and Markets Authority

Maurice Tulloch
Maurice Tulloch

CEO, UK & Ireland

Aviva

Christophe Bardet
Christophe Bardet

CEO

Swinton Insurance

Peter Plumb
Peter Plumb

Chief Executive Officer

Moneysupermarket.com

Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines

Simon Green
Simon Green

Head of General Insurance and Protection

FCA

Andy Watson
Andy Watson

Chief Executive Officer

Ageas UK

Peter Hubbard
Peter Hubbard

Group Chief Executive

UK General Insurance

Nicolas Aubert
Nicolas Aubert

UK Managing Director

AIG

Neil Brettell
Neil Brettell

Director, Petplan & Direct

Allianz Retail

Ian Hood
Ian Hood

Group Digital Director

RSA

Paul Wishman
Paul Wishman

Group eCommerce Director

LV=

Ian Thompson
Ian Thompson

Chief Claims Officer, GI Europe

Zurich Insurance

Stephen Wilcox
Stephen Wilcox

Chief Risk Officer, UK

Allianz

Tim Kunde
Tim Kunde

Founder and Managing Director

Friendsurance

Bob Skerrett
Bob Skerrett

UK Telematics Director

RSA

Ed Rochfort
Ed Rochfort

Product Director

Carrot Insurance

Leonard Brimson
Leonard Brimson

EMEA Regional Head, Global Investigative Services

AIG

Steven Mendel
Steven Mendel

Founder & Chief Executive Officer

Bought By Many

Gerald McLarnon
Gerald McLarnon

Marketing Director

Swinton Insurance

Caroline van den Bos
Caroline van den Bos

Head of Insight

RSA

Annarita Roscino
Annarita Roscino

Head of Analytical Development

Zurich Insurance Group

Jeremy Trott
Jeremy Trott

Head of Operations, Claims

Allianz Insurance

Adele Sumner
Adele Sumner

Head of Fraud Intelligence & Strategic Development

RSA Group

Rohit Talwar
Rohit Talwar

Chief Executive

Fast Future

John Beadle
John Beadle

UK Counter-Fraud Manager

RSA

Print Programme

Day 1

09:00

Welcome address by Juliet Knight, Director, Marketforce

09:05

Chairman’s opening remarks

Session One: Leader’s Forum – Meeting the needs of tomorrow’s customer
09:10

Insurance innovation: meeting the needs of the future customer

Maurice Tulloch
Maurice Tulloch

CEO, UK & Ireland

Aviva

09:25

Repairing trust – delivering on promises in times of need

Christophe Bardet
Christophe Bardet

CEO

Swinton Insurance

09:40

Creating a winning customer experience

Neil Brettell
Neil Brettell

Director, Petplan & Direct

Allianz Retail

09:55

Advisory session

10:10

Panel Discussion and Questions

  • How might customer appetite change and how will insurers need to evolve?
  • Where should the balance lie between raising premiums and cutting costs?
  • Which new technologies offer the greatest potential to boost profitability?
  • How should insurers differentiate service and products to win the future customer?
  • How can the insurance industry improve industry reputation and build customer trust?
  • What enhanced role can aggregators play in ensuring customers finds the fairest deals?
  • How might the FCA’s investigation into aggregators and brokers impact distribution?
  • Which aspects of regulation and legislation will present the greatest challenge in 2015? 
Peter Plumb
Peter Plumb

Chief Executive Officer

Moneysupermarket.com

Maurice Tulloch
Maurice Tulloch

CEO, UK & Ireland

Aviva

Neil Brettell
Neil Brettell

Director, Petplan & Direct

Allianz Retail

Christophe Bardet
Christophe Bardet

CEO

Swinton Insurance

10:40

Refreshments

Session Two: Digitising insurance

As alternative channels continue to gain traction, the digital revolution offers the industry an opportunity to improve service, gain deeper insight and cross-sell more effectively.  In this session, senior representatives from the industry will discuss strategies for success in an increasingly mobile and omni-channel world.

 

11:10

Channel strategy in the Digital Age

  • Where should investment be targeted to meet customer’s changing expectations?
  • How can integrated and consistent service across multiple channels best be achieved?
  • What can be learned from omni-channel approaches adopted in other sectors?
Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines

11:30

TBC: Senior representatives, TCS

11:50

Case study: RSA’s mobile app

Ian Hood
Ian Hood

Group Digital Director

RSA

12:10

Panel discussion and mobile voting

Delegates will now have the opportunity to vote on a series of questions using their mobile devices. The panel will discuss poll results as they appear. Themes covered in the session will include:

  • Which channels will prove to be the most popular?
  • How fast will customer appetite for mobile apps grow in the future?
  • Could digitisation remove the need for face-to-face and on-the-phone support?
  • Omni-channel versus multi-channel: what will the future customer expect?
  • What are the greatest barriers to achieving full omni-channel integration?
  • How likely is board investment in omni-channel strategy over the next year?
Jeremy Trott
Jeremy Trott

Head of Operations, Claims

Allianz Insurance

Paul Wishman
Paul Wishman

Group eCommerce Director

LV=

Ian Hood
Ian Hood

Group Digital Director

RSA

Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines

12:40

Lunch sponsored by Tata Consultancy Services

Session Three: Streams
Stream A: Forecasting the future of distribution Stream B: Tackling fraud; minimising claims leakage Stream C: Managing risk and capital
View full stream » View full stream » View full stream »

13:55 Case Study: The travel industry’s response to disruptive models in distribution

14:15 Advisory session

14:35 Questions

14:45 Panel discussion: Capturing the customer in a changing distribution landscape

Gerald McLarnon

Marketing Director

Swinton Insurance

15:25 Refreshments

13:55 Winning the war on leakage

Ian Thompson

Chief Claims Officer, GI Europe

Zurich Insurance

14:15 Advisory session

14:35 Forecasting future fraud threats

Leonard Brimson

EMEA Regional Head, Global Investigative Services

AIG

14:55 Next steps in fraud prevention

Adele Sumner

Head of Fraud Intelligence & Strategic Development

RSA Group

John Beadle

UK Counter-Fraud Manager

RSA

15:15 Questions

15:25 Refreshments

13:55 Using analytics to improve efficiency and accuracy in pricing and underwriting

Annarita Roscino

Head of Analytical Development

Zurich Insurance Group

14:15 The future economic outlook and its implications for insurance

14:35 Advisory session

14:55 Keeping a hold on operational risk

Stephen Wilcox

Chief Risk Officer, UK

Allianz

15:15 Questions

15:25 Refreshments

Session Four: Streams
Stream D: Product innovation in insurance Stream E: The Future of Claims - driving excellence in a changing landscape Stream F: Attracting and retaining the future customer
View full stream » View full stream » View full stream »

15:50 Case study: More Th>n Making telematics mainstream through apps

Bob Skerrett

UK Telematics Director

RSA

16:05 Advisory session

16:25 Panel discussion From crowd-sourcing to online portals: routes to developing customer-centric products

Bob Skerrett

UK Telematics Director

RSA

Steven Mendel

Founder & Chief Executive Officer

Bought By Many

Tim Kunde

Founder and Managing Director

Friendsurance

15:50 Adapting to the legacy of the MoJ reforms

16:05 Advisory session

16:25 Panel discussion: Putting the customer at the heart of claims

15:50 Gaining accurate customer insight

Caroline van den Bos

Head of Insight

RSA

16:10 Advisory session

16:30 Case study: Aviva - building a brand that captures the customer

Keynote closing address
16:55

Setting the bar for the future of insurance

17:15

Questions

Chairman’s closing remarks and end of day 1

Day 2

09:00

Chairman’s opening remarks

09:05

Keynote Opening Address

Nicolas Aubert
Nicolas Aubert

UK Managing Director

AIG

Session Six: Meeting the expectations of a new regulatory era
09:25

The FCA’s future expectations of the insurance industry

Simon Green
Simon Green

Head of General Insurance and Protection

FCA

09:45

Treating the customer fairly – meeting future regulatory expectations

Peter Hubbard
Peter Hubbard

Group Chief Executive

UK General Insurance

10:05

Advisory session

10:25

Panel discussion and questions

  • How will the new regulatory structure impact the future of insurance?
  • How can insurers effectively align their approach with the FCA’s requirements?
  • To what extent has the drive for compliance depressed insurers’ bottom lines?
  • Measuring the progress of Solvency II: how does the market need to prepare?
  • How might the CC’s investigation impact the motor market?
  • From add-ons to aggregators: how might a regulatory onslaught affect consumer opinion?
  • To what extent is the market adequately prepared for future regulatory changes? 
Andy Watson
Andy Watson

Chief Executive Officer

Ageas UK

Nicolas Aubert
Nicolas Aubert

UK Managing Director

AIG

Simon Green
Simon Green

Head of General Insurance and Protection

FCA

Peter Hubbard
Peter Hubbard

Group Chief Executive

UK General Insurance

10:55

Refreshments

Session Seven: A spotlight on the motor market
11:20

An update from the Competition and Markets Authority

Professor Alasdair Smith
Professor Alasdair Smith

Deputy Chair, CMA Panel

Competition and Markets Authority

11:40

Questions

11:45

Advisory session

12:05

Panel Discussion

  • Is the motor market “dysfunctional”? How can insurers boost profitability?
  • To what extent could telematics restore profitability in the motor market?
  • Will the take-up of telematics continue to increase and what needs to be done?
  • How might telematics data transform marketing, claims and underwriting?
  • Who owns the data? The insurer, the customer, the provider or the manufacturer?
  • How is regulatory intervention likely to affect profitability in the motor market?
Ed Rochfort
Ed Rochfort

Product Director

Carrot Insurance

Professor Alasdair Smith
Professor Alasdair Smith

Deputy Chair, CMA Panel

Competition and Markets Authority

12:35

The future of driverless cars

Rohit Talwar
Rohit Talwar

Chief Executive

Fast Future

12:55

Questions

13:00

Lunch

Session Eight: New Technologies – What do they mean for insurance?
14:15

The future of 3D printing

14:35

The future of smart homes

14:55

Questions

Session Nine: Predicting the disruption of insurance norms
15:05

Senior representative, CGI Group

15:25

Case Study : J Float

J Float takes the P2P lending model and applies it to insurance. Users come together to pay around 80% of their premiums into a collective risk pool, which covers claims up to a certain threshold, with claims over that threshold underwritten by traditional insurance.  What are the benefits of this model and how does it work? Does this form of disintermediation of insurers have the potential to become a mass market model?

15:40

Case Study: Bought By Many

Bought By Many helps communities use their collective power to buy insurance, on better terms than they could as individuals. Through embracing social media, allowing users to invite friends to join via Facebook, Linkedin, Twitter and the like, it has witnessed a considerable increase in customer numbers. How will social media continue to change customer appetite, and what can traditional insurance learn from Bought By Many’s success? 

Steven Mendel
Steven Mendel

Founder & Chief Executive Officer

Bought By Many

15:55

What is the future of general insurance?

  • Which new technologies will have the great impact on insurance?
  • Where will the impact of social media be most keenly felt in the long term?
  • What kind of new players have the greatest potential to transform the market?
  • How should insurers respond to emerging consumer technologies?
  • How can underwriting, claims and marketing prepare for future innovations?
Rohit Talwar
Rohit Talwar

Chief Executive

Fast Future

16:25

Keynote Closing Address:

16:45

Questions

16:50

Chairman’s closing remarks and close of conference

Sponsors

Guidewire

www.guidewire.com/

Guidewire builds software products that help Property/Casualty insurers replace their legacy core systems and transform their business. Designed to be flexible and scalable, Guidewire products enable insurers to deliver excellent service, increase market share and lower operating costs. Guidewire InsuranceSuite™ provides the core systems used by insurers as operational systems of record. Additional products provide support for data management, business intelligence, anytime/anywhere access and guidance and monitoring. More than 150 Property/Casualty insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.

 

Back to top

Copyright © 2014, Marketforce. All Rights Reserved.

Site by