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Water 2013

A new era for water: debate the evolution of the industry at the UK’s leading strategic event

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Hilton Tower Bridge, London View details »

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200+
attendees in 2012

Including

20+
WASCs/WOCs

90+
Directors/CEOs

Documentation

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Over 200 senior attendees convened to debate the hot topics defining the development of the UK’s water industry at this flagship event. Delegates met those influencing policy and strategy, including Government, water company leaders, Ofwat, investors, engineers, professional services and specialist technology suppliers.

Speakers

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Key reasons delegates attended this conference:

  • To hear from the CEOs of top WASCs and WOCs
  • To learn how other companies are preparing their PR14 business plans
  • To understand the top priorities of business and domestic water customers
  • To explore how market reform is driving competition and innovation
  • To discover the latest best practice in infrastructure asset management
  • To share strategies for improving resilience and sustainability
  • To meet their peers from across the sector

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Water 2013 - Day 1

Hilton Tower Bridge, London View details »


08:00

Breakfast reception sponsored by Fujitsu

09:00

Welcome address by David Saunders, Managing Director, Marketforce

09:05

Introduction to the Institute of Economic Affairs

Caroline Rollag
Caroline Rollag

Development Manager

Institute of Economic Affairs

09:10

Chairman’s opening remarks

Cindy Wallis-Lage
Cindy Wallis-Lage

President, Global Water Business

Black & Veatch

Session One: Leaders' Forum
09:15

Challenges for AMP6 and beyond

Martin Baggs
Martin Baggs

Chief Executive Officer

Thames Water

09:35

Innovate, integrate, educate: parallel paths to solve water challenges

Cindy Wallis-Lage
Cindy Wallis-Lage

President, Global Water Business

Black & Veatch

09:55

Panel Discussion and Questions

  • Assessing the Water Bill: what is welcome and what is missing?
  • Moving forward: how can the industry come together to ensure the success of market reform?
  • What are the priorities for effective asset management in AMP6?
  • How effective have the Customer Challenge Groups proven so far?
  • Putting sustainability at the heart of the business: how must companies change?
  • Promoting conservation among customers: do we need a “Green Deal” for water?
  • What barriers remain to the roll-out of water meters for all customers?
  • What actions must be taken to better manage supply and demand of water over the coming years?
  • Towards collaborative working: how can water companies better coordinate with each other, stakeholders and councils?
  • What is the implication of changing ownership structures on the water industry?
Martin Baggs
Martin Baggs

Chief Executive Officer

Thames Water

David Elliott
David Elliott

Director of Environment and Assets

Wessex Water

Cindy Wallis-Lage
Cindy Wallis-Lage

President, Global Water Business

Black & Veatch

Dr. Helen Phillips
Dr. Helen Phillips

Director Customer Services and Networks

Yorkshire Water

Robert Miller-Bakewell
Robert Miller-Bakewell

Water, Waste & Infrastructure Consultant

10:30

Keynote address

Making the Water Bill deliver for industry, customers and the environment

Dan Rogerson MP
Dan Rogerson MP

Parliamentary Undersecretary of State for Water

Department for Environment, Food and Rural Affairs

10:50

Questions

10:55

Refreshments

Session Two: Competing for business customers: maximising the benefits for all

Ahead of the planned opening of the retail market for all non-domestic customers in 2017, the water sector is already seeing an upsurge in competition to deliver water services to high-volume business customers. Spurred by the lowering of the switching threshold to customers using more than 5ML a year in England, businesses are becoming increasingly aware of the benefits that a vibrant competitive market can bring in terms of efficiency, cost savings and minimising environmental impact.

11:25

Transforming water: Just add ICT

Jon Wrennall
Jon Wrennall

Chief Technology Officer

Fujitsu UK & Ireland

11:45

One year on: the development and benefits of retail competition

  • Listening and delivering: understanding and meeting the demands of high volume commercial and industrial users
  • The bottom line: design and implementation of water services which deliver measurable customer benefits
  • The future: how retail competition will drive innovation and leverage change
David Godfrey
David Godfrey

Service Delivery Director

Severn Trent Costain

12:05

Raising the bar: what has to be done to develop a competitive market in England?

Mark Powles
Mark Powles

Chief Executive Officer

Business Stream

12:25

Questions

12:30

Business Customer Forum

  • What do business customers expect from a water supplier?
  • What lessons can be transferred from the Scottish experience?
  • Are many procurement managers becoming seriously interested in water switching or will energy always dominate the agenda?
  • How much engagement is there among businesses with managing water consumption?
  • Post-2017: will water companies neglect the SME market or are there real opportunities to capture?
James Conlin
James Conlin

UK and Ireland Energy Buyer

Tesco

Jon Wrennall
Jon Wrennall

Chief Technology Officer

Fujitsu UK & Ireland

Mark Powles
Mark Powles

Chief Executive Officer

Business Stream

13:00

Lunch sponsored by Black & Veatch

Session Three: Streams
Stream A: Creating water infrastructure fit for 21st century challenges Stream B: Getting closer to customers
View full stream » View full stream »

14:15 Chair’s opening remarks

Cindy Wallis-Lage

President, Global Water Business

Black & Veatch

14:20 Know your assets: the importance of data in infrastructure asset management

Tony Conway

Strategic Programmes Director

United Utilities

14:40 Building a smarter network: the power of metering technology to reduce leakage

Ricardo Wissmann-Alves

Innovation Metering Projects Manager

Thames Water

15:00 Making the right decision at the right time

Mark Higham

General Manager, Sensors and Communication

Siemens Industry

15:20 Panel discussion: Priorities for AMP6

Ricardo Wissmann-Alves

Innovation Metering Projects Manager

Thames Water

Tony Conway

Strategic Programmes Director

United Utilities

Mark Higham

General Manager, Sensors and Communication

Siemens Industry

14:15 Chair’s opening remarks

Robert Miller-Bakewell

Water, Waste & Infrastructure Consultant

14:20 Ensuring better customer outcomes under PR14: a CCG perspective

Anna Bradley

Chair, Consumer Challenge Group

Southern Water

14:40 Case Study: Engaging consumers with conservation

Andrew Curry

Director

The Futures Company

15:00 Mobile and the new era of bill collection

Terry Trench

Director Mobile Solutions

Barclays Group

15:20 Affordable water for all: creating a fair and simple social tariffs framework

Dr. Helen Phillips

Director Customer Services and Networks

Yorkshire Water

15:40 Questions

15:50

Refreshments

Session Four: Tackling water scarcity: the challenge ahead
16:20

Under stress: stepping up to meet the supply needs of a growing population

The population in Bristol Water’s supply area is forecast to increase from 1.1m in 2007 to         1.5m in 2035 (an increase of 36%). This presentation will outline the WOC’s strategic vision for managing this significant increase in demand over the coming years, ranging from infrastructure management to engaging domestic and business customers with conservation.

Luis Garcia
Luis Garcia

Chief Executive Officer

Bristol Water

16:40

How can smart networks mitigate water loss?

Richard Luke
Richard Luke

Solution Architect Water

Schneider Electric, Smart Infrastructure

17:00

Lessons from Israel: the world leader in recycled water

Driven by pressing water scarcity, Israel has become the world leader in water recycling, purifying and reusing almost 70 percent of its waste water each year for agriculture. This presentation will explore how water recycling works in Israel and offer insight into how knowledge could be transferred to other nations experiencing water scarcity in the years to come.

Zohar Bahar
Zohar Bahar

Senior Engineer

Mekorot

17:20

Questions

17:30

Chairman’s closing remarks and end of Day One

17:35

Drinks reception hosted by Marketforce

Water 2013 - Day 2

Hilton Tower Bridge, London View details »


08:30

Breakfast reception sponsored by Fujitsu

09:30

Chairman’s opening remarks

Keith Harris
Keith Harris

Independent Consultant

Session Five: Focus on PR14: understanding expectations and opportunities
09:35

Keynote Opening Address

Sonia Brown
Sonia Brown

Chief Regulation Officer

Ofwat

09:55

Extended Q&A

10:05

From outputs to outcomes: putting the customer at the heart of the business

Richard Bienfait
Richard Bienfait

Chief Executive Officer

Affinity Water

10:25

Examining the credit outlook for AMP6

Monica Merli
Monica Merli

Managing Director, European Utilities Group

Moodys

10:45

Questions

11:00

Refreshments

Session Six: Building resilience and sustainability in water and wastewater
11:30

Age of austerity: what place resilience, sustainability and the environment?

  • How water security and resilience contribute to growth – making the case
  • Striking the balance between legislative pressures for environmental improvements and customers’ bills
  • The role of market forces in the access and allocation of water for people, growth and the environment
Trevor Bishop
Trevor Bishop

Head of Water Resources

Environment Agency

11:50

Be prepared: using real-time operational intelligence for better decision-making

Colin Beaney
Colin Beaney

Global Industry Director - Energy & Utilities

IFS

12:10

How can catchment management deliver a better deal for customers and the environment?

Severn Trent is currently carrying out investigations in 50 catchments across their region, with the aim of improving understanding of the relation between land use and water quality and building stronger collaborative partnerships with other water companies and stakeholders. This presentation will explore the findings from these investigations to date, and offer insight into how catchment management can deliver better water quality and improved outcomes for both customers and the environment.

Jodie Whitehead
Jodie Whitehead

Senior Catchment Management Planner

Severn Trent Water

12:30

Harnessing complex information for improved environmental performance

Andrew Keevil
Andrew Keevil

Manager, Utilities Industry Solutions

ESRI

12:50

Questions

13:00

Lunch sponsored by Siemens

Session Seven: Fostering a culture of innovation in the water sector

Innovation Forum

14:15

Beyond the buzzword: what does innovation really mean for the water sector?

Rupert Kruger
Rupert Kruger

Head of Innovation

Thames Water

14:35

Latest innovations in Smart Water Metering to benefit utilities worldwide

Rami Ziv
Rami Ziv

VP International Sales & Marketing

ARAD Group

14:55

Transporting high quality water from Iceland: a realistic alternative to alleviate water shortage

Thorsteinn Gudnason
Thorsteinn Gudnason

Managing Director

Aquaomnis

15:15

Panel Discussion and Questions

  • Smart technology: will new advances revolutionise the water sector?
  • What incentives need to be put in place to promote greater innovation in the UK water sector?
  • Where are the most promising technological innovations currently being developed?
  • What opportunities are there for innovative UK water firms to export expertise to other countries?
Rupert Kruger
Rupert Kruger

Head of Innovation

Thames Water

Rami Ziv
Rami Ziv

VP International Sales & Marketing

ARAD Group

Thorsteinn Gudnason
Thorsteinn Gudnason

Managing Director

Aquaomnis

15:45

Chairman’s concluding remarks and close of conference

Martin Baggs
Martin Baggs

Chief Executive Officer

Thames Water

Richard Bienfait
Richard Bienfait

Chief Executive Officer

Affinity Water

Sonia Brown
Sonia Brown

Chief Regulation Officer

Ofwat

Luis Garcia
Luis Garcia

Chief Executive Officer

Bristol Water

Dr. Helen Phillips
Dr. Helen Phillips

Director Customer Services and Networks

Yorkshire Water

Rupert Kruger
Rupert Kruger

Head of Innovation

Thames Water

David Elliott
David Elliott

Director of Environment and Assets

Wessex Water

David Godfrey
David Godfrey

Service Delivery Director

Severn Trent Costain

Zohar Bahar
Zohar Bahar

Senior Engineer

Mekorot

Dianne Sanders
Dianne Sanders

Senior Procurement Manager – Utilities

Heathrow Airport

Mark Powles
Mark Powles

Chief Executive Officer

Business Stream

Ricardo Wissmann-Alves
Ricardo Wissmann-Alves

Innovation Metering Projects Manager

Thames Water

Trevor Bishop
Trevor Bishop

Head of Water Resources

Environment Agency

James Conlin
James Conlin

UK and Ireland Energy Buyer

Tesco

Anna Bradley
Anna Bradley

Chair, Consumer Challenge Group

Southern Water

Jodie Whitehead
Jodie Whitehead

Senior Catchment Management Planner

Severn Trent Water

Colin Beaney
Colin Beaney

Global Industry Director - Energy & Utilities

IFS

Cindy Wallis-Lage
Cindy Wallis-Lage

President, Global Water Business

Black & Veatch

Jon Wrennall
Jon Wrennall

Chief Technology Officer

Fujitsu UK & Ireland

Tony Conway
Tony Conway

Strategic Programmes Director

United Utilities

Mark Higham
Mark Higham

General Manager, Sensors and Communication

Siemens Industry

Amy Tomkins
Amy Tomkins

Associate Director

The Futures Company

Rami Ziv
Rami Ziv

VP International Sales & Marketing

ARAD Group

Richard Luke
Richard Luke

Solution Architect Water

Schneider Electric, Smart Infrastructure

Thorsteinn Gudnason
Thorsteinn Gudnason

Managing Director

Aquaomnis

Caroline Rollag
Caroline Rollag

Development Manager

Institute of Economic Affairs

Robert Miller-Bakewell
Robert Miller-Bakewell

Water, Waste & Infrastructure Consultant

Senior Representative
Senior Representative

Arqiva

Monica Merli
Monica Merli

Managing Director, European Utilities Group

Moodys

Eimear O’Connor
Eimear O’Connor

Vice President, Global Cash Management

Barclays Group

Andrew Keevil
Andrew Keevil

Manager, Utilities Industry Solutions

ESRI

Dan Rogerson MP
Dan Rogerson MP

Parliamentary Undersecretary of State for Water

Department for Environment, Food and Rural Affairs

Terry Trench
Terry Trench

Director Mobile Solutions

Barclays Group

Keith Harris
Keith Harris

Independent Consultant

Andrew Curry
Andrew Curry

Director

The Futures Company

Lead Sponsor

Black & Veatch

www.bv.com

Black & Veatch is an employee-owned, global leader in building Critical Human Infrastructure™ in Energy, Water, Telecommunications and Government Services. The company’s water business delivers innovative asset and environmental planning, design, procurement, construction and operational solutions that help to provide safe drinking water and effective wastewater management to communities worldwide. 

 

Sponsors

Aqua Omnis ehf

www.aquaomnis.is

Aqua Omnis ehf. Owns a land area which includes one of the richest natural spring water source in the North Atlantic. The land area is situated in Olfus, southwestern part of Iceland.

This rich high quality water source provides opportunities in all areas within the natural spring water industry, whether bottling, exporting bulk or other alternatives. 

Aqua Omnis ehf. owns buildings on the harbour of Thorlakshofn, ideal for filling stations or bottling facilities.

We are are now ready to share our source with the world and seek expert partners for further water industry development.    

 

Arad Group

www.arad.co.il

Arad Group has built up a worldwide reputation for quality and precision in water measuring, reading, collecting and managing data from water metering to billing systems.

The Arad Group of affiliated companies and independent distributors around the world offers its customers a fully integrated source for a complete water management system.

 

Auma Actuators Ltd

www.auma.co.uk

Auma one of the world’s largest electric actuator manufactures. The modular design philosophy brings innovation, high quality to the world of actuators with advanced technology, plug & socket connectors can help enable off site build, pre-test, commissioning, minimise H&S risks, working in confined space or heights. Other features, Profibus can optimise system performance; reduce field wiring, components and cost, plus variable speed drive. Available with 100% tax relief in the first year, product, installation and transportation with ETL which allows you to claim Enhanced Capital Allowance (ECA).  

 

Barclays

www.barclays.com/corporatebanking/barclayspingit

With over 300 years of history and expertise in banking, Barclays moves, lends, invests and protects money for customers and clients worldwide. 

Companies can quickly and efficiently incorporate mobile payments into their omni-channel strategies with Barclays Pingit, the multi-award winning mobile payments app. Facilitating quick, simple and secure mobile payments, without requiring traditional account details during the payment process, it is at the cutting edge of payments technology and is a European banking industry first. Barclays will be sharing new innovation in mobile payments technology at this conference. The new portfolio includes a mobile checkout and the widely anticipated new Barclays Pingit for corporates – buy it, mobile payments product.

 

DST

www.dstglobalsolutions.com/cms

DST Global Solutions, a wholly owned subsidiary of DST Systems, Inc., is a leading software and technology solutions provider to utilities and financial organizations across the globe. Through its Customer Management Solutions division, DSTGS provides robust, reliable, and feature-rich customer management and billing applications worldwide. Serving more than 300 client companies from 12 offices internationally, DSTGS also helps power the data-driven investment industry with award-winning asset servicing solutions like HiPortfolio® and Anova.

 

ESRI

www.esriuk.com

Esri is the world’s leading provider of Geographic Information Systems (GIS), providing solutions, technology and services. The UK market leader for Utilities, Esri UK’s customers include  Severn Trent Water, Welsh Water, Veolia Water, and Canal and River Trust. This position has been achieved through a combination of a deep understanding of utility operations, substantial implementation experience and world-class technology.

 

Fujitsu

www.fujitsu.com/uk/solutions/industries/utilities/

Fujitsu is a top tier provider of ICT Services to the utilities sector and has committed significant R&D investment in the industry, both in the UK and globally. Our utilities practice is continually engaged in developing innovative value propositions to the industry including; data management, end user services, communications, mobility, CSR and business agility programmes.

 

IFS

www.ifsworld.com/en-gb/industries/energy-and-utilities/?ref=Marketforce

Do you provide water distribution, wastewater disposal and treatment services for your customers? Do you require special emphasis on quality, continuity of service, and the maintenance of above and below ground assets? Do you have to conform to changing regulations and rules set forth in water and waste distribution and disposal law. If so, selecting the business software capable of addressing these challenges is critical. So which business software do you choose to handle all of this? IFS Applications!

 

Informatica Corporation

www.Informatica.com/uk

Informatica Corporation (Nasdaq:INFA) is the world's number one independent provider of data integration software. Organizations around the world rely on Informatica to realize their information potential and drive top business imperatives. Informatica Vibe, the industry’s first and only embeddable virtual data machine (VDM), powers the unique “Map Once. Deploy Anywhere.” capabilities of the Informatica Platform. Worldwide, over 5,000 enterprises depend on Informatica to fully leverage their information assets from devices to mobile to social to big data residing on-premise, in the Cloud and across social networks. 

 

Schneider Electric

www.schneider-electric.com

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructure, Industries & Machines Manufacturers, Non-residential Building, Data Centres & Networks and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group's 140,000 plus employees achieved sales of 24 billion euros in 2012, through an active commitment to help individuals and organisations make the most of their energy.

 

Siemens

www.siemens.com

Siemens' smart portfolio ranges from the delivery of smart grid solutions through the complete domestic smart value chain. It includes asset finance and management; installation and maintenance; smart grid applications and services; data and information management, as well as communications services: all underpinned by our international and UK experience in making smart a reality.

 

Exhibitors

Aspect

www.aspect.com/uk

Aspect understands the challenges facing the Water industry with business customer mobility and theServices Incentive Mechanism (SIM) demanding a more customer-centric approach to service. The need to establishand maintain long term profitable relationships requires a new approach to customer engagement.
We can help you improve both the quantitative and qualitative measures of SIM. We have the only contact centre solution that can work across all channels, in any environment and throughout the organisation to deliver remarkable customer experiences.

 

Costain

www.costain.com

Costain is one of the UK’s leading tier one engineering solutions providers, bringing innovative solutions to the increasingly complex requirements of our customers in water, waste, power, highways, rail, nuclear process and hydrocarbons & chemicals.

Our customers demand a seamless world-class service – from initial consultancy and advice to construction and engineering solutions, and long-term asset care and maintenance support.

 

Lowri Beck

www.lowribeck.eu

Lowri Beck is a leading independent provider of metering systems, data capture, data management and field management services; offering innovative solutions to the utilities industry and businesses throughout Great Britain (GB).

Established in 1996, Lowri Beck provides tailored service delivery for all types of metering services including the Smart Metering Systems in support of the gas, electricity and water markets.

Lowri Beck is an accredited Ofgem Approved Meter Installer (OAMI) and Gas Meter Asset Manager (MAM) as well as an electricity Meter Operator (MOP), with the ability to offer Meter Asset Provision (MAP), installation and maintenance services nationwide. Lowri Beck is also a Meter Reading Agent, Data Collector and Data Aggregator, offering a full end to end dual fuel utility support services. Together, these dual fuel services enable Lowri Beck to provide a full Smart Metering Solution in preparation for a large-scale rollout from 2015 and during the interim foundation stage.

Lowri Becks key strengths are flexibility and partnering. We are committed to working closely with our clients, to deliver tailored cost effective solutions, which do not compromise quality, safety or service delivery.

 

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