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  • The people vs profits: building consumer trust in UK energy companies

    Reinventing the image of utilities | Angela Knight - Energy UK

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  • Building better relationships with customers: transparency, tariffs, trust

    Putting customers first | Dr Tony Cocker - E.ON

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  • Transforming the customer relationship at British Gas

    Market-leading customer service | Ian Peters - British Gas

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  • Smart metering and ToU: big data and the customer relationship

    Time of Use Tariff Case Study | Norm Fraser - Hydro Ottowa

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